Job Summary The Associate Product Complaints Specialist role is responsible for executing all aspects of product complaint management, investigation, and servicing requests. They also provide light support and guidance t…
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$62k–$93k/yr
Full-time
high school, bachelor degree
Health insurance, Life and disability insurance, 401(k) contributions, Paid time off, Employee assistance program, Employee resource groups
Posted 9d ago
~40 hrs/week
Responsibilities
The Associate Product Complaints Specialist is responsible for logging, investigating, and resolving product complaints in accordance with regulatory standards. They also provide support to stakeholders by analyzing investigation findings and coordinating necessary resolutions.
Requirements
Candidates must have a high school diploma or equivalent with at least one year of experience in quality, preferably in the medical device or pharma industry. A bachelor's degree in a relevant field is also accepted, along with strong analytical and problem-solving skills.
Full job description
Job Summary
The Associate Product Complaints Specialist role is responsible for executing all aspects of product complaint management, investigation, and servicing requests. They also provide light support and guidance to stakeholders on additional quality activities related to complaints.
Job Description
Responsibilities
Log, investigate, and close complaints in the complaint system in a timely manner following established complaint handling procedures and ensuring adherence to Medline’s standards and regulatory requirements
Conduct thorough product investigations with guidance using techniques such as sample performance testing, image evaluation, historical data analysis, trend review, production/inspection record review, vendor correspondence, and other relevant methods
Analyze investigation findings to identify root cause and trends, draft clear and concise investigation summaries based on results
Process complaint resolutions, including drafting closing responses to complainants, issuing credits/replacements, making recommendations, and coordinating servicing needs
Support divisional QA, product management, and other stakeholders by providing assistance on quality activities related to product complaints for supported divisions
Requirements
Education & Work Experience
High School Diploma/Equivalent and 1+ year of experience in Quality, preferably within the Medical Device or Pharma Industry orBachelor’s degree in relevant field
Knowledge / Skills / Abilities
Experience in providing customer service to both internal and external stakeholders
Skilled in cross-functional collaboration, managing concurrent tasks with competing priorities, and meeting critical deadlines
Strong analytical and problem-solving abilities with attention to detail
Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Preferred Requirements
2+ years of experience with product complaints, non-conformances, CAPAs, or similar activities involving root cause analysis and problem solving.
Experience with SAP or similar complaint investigation software
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position:
$62,000.00 - $93,000.00 Annual
The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care.
Industry
Medical Equipment Manufacturing
Company size
10,001+ employees
Headquarters
Northfield, IL
LinkedIn followers
451,422
Total funding
$6.5B
Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Ill., the company employs more than 45,000 people worldwide and operates in more than 100 countries. To learn more about how Medline makes healthcare run better, visit www.medline.com.
Offices: Three Lakes Drive, Northfield, IL 60093, US · Pune, IN · One Medline Place, Mundelein, IL 60060, US · Nuevo Laredo, MX · Mexicali, MX
Manufacturing and distribution of medical suppliesMedical Devicesand Supply ChainConsumer GoodsHealth CareHospitalityMedicalManufacturing
Based on 5093 listings with disclosed salaries, most healthcare jobs in Illinois pay between $67k–$190k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Illinois right now?
There are currently 23,199 open healthcare positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Illinois?
Companies currently hiring include Northwestern Medicine, OSF HealthCare, Nevada System of Higher Education, Allergan, American Addiction Centers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Illinois?
Yes — 2343 of the 23199 open healthcare positions offer remote or hybrid work (842 remote, 1501 hybrid).
How do I apply for Healthcare jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.