Account Specialist – Capital Equipment

Location: McHenry, IL
Hybrid Schedule: 3 days onsite | 2 days remote

Hourly Range: $24-$26 per hour

Are you someone who enjoys keeping equipment records accurate, solving complex inventory challenges, and partnering with customers to ensure assets are accounted for? We're looking for an Account Specialist – Capital Equipment to join our team!

In this role, you'll serve as the primary point of contact for managing serialized capital equipment throughout its lifecycle. You'll work closely with hospitals, internal departments, and our Sales team to maintain accurate equipment records, conduct inventory audits, support customer projects, and ensure the integrity of our equipment management processes.

If you enjoy working with data, investigating discrepancies, coordinating cross-functional projects, and building strong customer relationships, we'd love to hear from you.

What You'll Do

As our Account Specialist, you will:

• Manage and maintain accurate records for serialized capital equipment within our ERP system.
• Conduct inventory audits by reconciling equipment records and investigating discrepancies.
• Partner directly with hospitals and healthcare customers to verify equipment inventories and resolve inventory issues.
• Collaborate with the Sales team on customer equipment projects, implementations, and inventory initiatives.
• Coordinate equipment transfers, shipments, returns, and demo equipment for customers and internal teams.
• Monitor equipment throughout its lifecycle to ensure accurate tracking and reporting.
• Process equipment orders, Return Merchandise Authorizations (RMAs), billing transactions, credits, debits, and account adjustments.
• Research and resolve discrepancies involving serialized equipment, shipping, repairs, and customer accounts.
• Recommend process improvements that increase efficiency and improve data accuracy.
• Maintain detailed documentation of customer interactions and equipment activity.
• Support internal departments by providing timely responses to equipment and account inquiries.
• Assist with system testing and process enhancements related to capital equipment programs.
• Ensure compliance with HIPAA requirements while maintaining customer records.

What We're Looking For:

Required Qualifications

• High school diploma or GED required.
• Minimum of three years of experience in customer service, account management, inventory control, equipment administration, logistics, operations, or a related field.
• Strong Microsoft Excel and Windows computer skills.
• Excellent analytical and problem-solving abilities.
• Exceptional attention to detail and data accuracy.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities while meeting deadlines.

Preferred Experience

We're especially interested in candidates with experience in:

• Serialized equipment management
• Asset management
• Inventory control or inventory auditing
• ERP systems (SAP, Oracle, Dynamics, JD Edwards, NetSuite, etc.)
• Healthcare or medical device environments
• Capital equipment administration
• Customer account management
• Equipment logistics and tracking
• Cross-functional project coordination

Why You'll Love This Role

This position offers a unique opportunity to combine customer service, operations, inventory management, and project coordination in a collaborative environment. You'll work closely with hospitals, Sales, Operations, and Customer Support while helping ensure critical medical equipment is accurately tracked and available where it's needed most.

If you're someone who enjoys investigating issues, improving processes, and seeing projects through from start to finish, this is an excellent opportunity to grow your career.

What We Offer:

• Competitive Wage
• 401K with match
• Money Purchase Retirement Plan
• 16-week Paid Parental Leave
• Generous PTO package, including 14 paid holidays
• A great place to work!

This is not a job description. More details will be provided regarding the functions of this position.

We are not accepting candidates from recruiting firms or agencies.

At Medela, you will be joining a global community of colleagues, united by the purpose that drives our business: helping people. Medela exists to advance human health and well-being through knowledge-based and innovative human milk and medical vacuum solutions.

Our employees are empowered to serve this purpose in a family-owned company that is growing rapidly around the world. We value intensive exchanges, diverse perspectives, and unbureaucratic decisions. You will have the opportunity to develop at an international level, and witness the direct impact your work has on our company’s success.

If you are interested in this opportunity, we are looking forward to receiving your application.
For this position we only consider direct applications - thank you for your understanding.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, citizenship, sex, protected veteran status, age, physical or mental disability, medical condition, HIV/AIDs status, marital status, domestic partner status, sexual orientation, gender identity (transgender status), weight, height or any other characteristic protected by federal, state, or local law or ordinance.

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