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Full-time
high school
Medical, Dental, Vision care coverage, Paid time off plan, 401(k) Plan, Flexible Spending Accounts
Posted 31d ago
~40 hrs/week
Responsibilities
The Branch Coordinator serves as the primary point of contact for patients, managing inbound calls and in-person visits to ensure excellent customer service. They are responsible for processing orders, verifying insurance authorizations, and collecting billing information to ensure timely payment for services.
Requirements
Candidates must have a high school diploma or equivalent and at least one year of related work experience. Preferred qualifications include two years of experience in a healthcare setting, call center, or office environment.
Full job description
At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.
JOB SUMMARY
Our Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, delivering excellent customer service during each interaction. Working collaboratively with patients, providers and other team members, Branch Coordinators ensure orders are received and processed timely, efficiently, and accurately. Branch Coordinators play an important role in ensuring Apria is paid for the services we provide by obtaining all necessary documentation required to bill health insurance plans.
The anticipated salary range for this position is $19.00 - $22.00 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Act as first point of contact to patients arriving in person.
Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary.
Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.
Work with sales team, referrals and/or patients to gather documentation/information needed to meet insurance guidelines. Requests health plan authorizations/information as required; either electronically or verbally.
Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible.
Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
Perform outbound customer satisfaction calls to patients and referrals.
May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices and other respiratory equipment.
May perform functional tests on certain respiratory equipment.
Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
None
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
High School Diploma or equivalent
At least one-year related work experience
Certificates, Licenses, Registrations or Professional Designations
None
SKILLS, KNOWLEDGE AND ABILITIES
Organizing
Problem Solving/Analysis
Patient Focused
Teamwork
Time Management/Multi-tasking
Effective communication in person, on the phone and electronically
Computer Skills
Intermediate to advanced computer skills
Proficient working within multiple systems at once
Language Skills
English (reading, writing, verbal)
Mathematical Skills
Intermediate level math skills
PREFERRED QUALIFICATIONS
Education and/or Experience
At least two years’ experience in an office environment, healthcare setting or call center
Experience utilizing multi-line phone-system.
PHYSICAL DEMANDS
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.
The employee uses computer and telephone equipment.
Specific vision requirements of this job include close vision and distance vision.
Regularly required to use hands to write, use computer or handheld device (tablet), telephone and use a document imaging system and manipulate documents.
Regularly required to read documents and write neatly, legibly and transcribe accurate information and numbers/values.
Employee continually engages in activities that require talking and hearing.
This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
Strength Aspects:
Occasionally required to stand, lift, push or pull objects ranging from 10 lbs - 40 lbs.
WORK ENVIRONMENT
Work is performed in an office setting with exposure to moderate noise and indoor florescent lighting.
The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Teammate Benefits
As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.
Our benefits program includes:
Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.
Apria is a leading provider of home healthcare equipment and related services across the USA, serving approximately 2 million patients from our 270+ locations. An Accendra Health brand.
Offices: 7353 Company Dr, Indianapolis, Indiana 46237, US
Based on 1316 listings with disclosed salaries, most healthcare jobs in Arizona pay between $70k–$165k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Arizona right now?
There are currently 12,358 open healthcare positions in Arizona listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Arizona?
Companies currently hiring include Banner Health, HonorHealth, CVS Health, Mayo Clinic, Tenet Healthcare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Arizona?
Yes — 983 of the 12358 open healthcare positions offer remote or hybrid work (386 remote, 597 hybrid).
How do I apply for Healthcare jobs in Arizona?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.