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Patient Care Advocate - Senior Outbound Call Specialist
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Full-time
Medical, Dental, Vision, Life Insurance, 401(k)
Posted 15d ago
~40 hrs/week
Responsibilities
Manage high-volume outbound and inbound patient touchpoints to educate prospective patients about treatment options. Guide qualified patients toward scheduling provider consultations while maintaining accurate documentation in the CRM.
Requirements
Requires proven success in high-volume professional outbound calling and the ability to convert conversations into meaningful outcomes. Candidates must possess exceptional communication skills and the ability to build trust with patients facing complex health issues.
Full job description
Patient Care Advocate – Senior Outbound Call Specialist
Job Title: Patient Care Advocate – Senior Outbound Call Specialist
Location: North Scottsdale, AZ (East Bell Road & Loop 101)
Compensation: Competitive salary based on experience
Employment Type: Full-Time with Benefits (Medical, Dental, Vision, Life Insurance, and 401(k))
Schedule: Monday–Friday | 8-hour day shift | No nights, weekends, or major holidays
About Envita Medical Centers
At Envita Medical Centers, we believe every patient deserves hope, clarity, and access to innovative treatment options.
As a nationally recognized leader in personalized precision medicine for cancer and complex chronic illnesses, we combine advanced diagnostics, innovative therapies, and compassionate care to create individualized treatment plans for every patient we serve.
Our mission extends beyond medicine—we are committed to guiding patients and their families through some of the most challenging moments of their lives with empathy, urgency, and genuine compassion.
Position Summary
We are seeking an experienced Patient Care Advocate – Senior Outbound Call Specialist to serve as a Patient Care Advocate within our growing telehealth organization.
This is not a traditional sales position.
Instead, we're looking for someone with the communication skills, discipline, and consultative approach of a top-performing outbound professional who is passionate about helping people navigate complex healthcare decisions.
Our patients have already expressed interest in learning more about Envita. Your role is to proactively connect with them, understand their unique circumstances, answer questions, provide education, and guide them toward the next appropriate step in their healthcare journey.
Success in this role requires balancing high-volume outreach with meaningful, compassionate conversations. Every interaction should leave patients feeling heard, supported, and confident that they have someone advocating for them.
If you're someone who naturally builds trust, communicates with empathy, thrives in a fast-paced environment, and enjoys making a meaningful impact, we'd love to meet you.
Why This Role Matters
Every conversation has the potential to change a life.
Our patients are often facing serious or life-threatening illnesses while searching for additional treatment options and answers. Many are overwhelmed, uncertain, and looking for someone they can trust.
Your ability to connect quickly, listen carefully, educate compassionately, and guide patients through their next steps can make an extraordinary difference.
While we value efficiency and measurable performance, our ultimate goal is simple:
Help every patient feel supported while ensuring they have timely access to the care they are seeking.
Who We're Looking For
We're seeking someone who combines exceptional outbound communication skills with genuine compassion.
You know how to create meaningful conversations—not simply complete phone calls.
You understand that every patient has a unique story, and you approach each conversation with empathy, professionalism, and curiosity.
You're comfortable working in a performance-driven environment, but your motivation comes from helping people—not simply achieving numbers.
You take pride in your work, hold yourself accountable, continuously improve your communication, and understand that outstanding patient experiences ultimately lead to outstanding results.
Primary Responsibilities
Complete approximately 100 outbound and inbound patient touchpoints each business day while maintaining high-quality interactions.
Respond promptly to new patient inquiries and existing patient follow-up requests.
Build trust with prospective patients and their families through compassionate communication.
Educate patients about Envita's services, treatment philosophy, and next steps.
Identify patient needs, concerns, goals, and barriers through thoughtful conversations.
Maintain consistent follow-up throughout each patient's decision-making journey.
Accurately document all patient interactions within the CRM.
Maintain an organized and accountable patient pipeline.
Meet or exceed established quality, responsiveness, appointment, and performance goals.
Collaborate closely with providers, patient coordinators, leadership, and cross-functional teams.
Represent Envita with professionalism, integrity, compassion, and urgency.
Required Qualifications
Proven success managing high-volume outbound calling in a professional office environment.
Demonstrated ability to consistently convert conversations into meaningful outcomes such as appointments, consultations, or patient engagement.
Exceptional communication and active listening skills.
Ability to quickly establish trust and build rapport.
Strong critical thinking and problem-solving abilities.
Excellent organizational skills with experience managing CRM systems and follow-up activities.
Self-motivated, resilient, accountable, and highly professional.
Comfortable working in a goal-oriented, performance-driven environment.
Willingness to discuss historical performance metrics during the interview process.
Preferred Qualifications
Experience in healthcare, telehealth, oncology, patient advocacy, or patient engagement.
Experience in consultative sales or relationship-based outreach.
Appointment-setting or patient coordination experience.
Experience navigating emotional or complex conversations.
Leadership, coaching, or mentoring experience within a high-volume outbound environment.
Healthcare experience is valued, but candidates with exceptional consultative communication skills and a passion for helping others are strongly encouraged to apply.
Performance Expectations
Success in this role is measured by both activity and patient experience.
Activity
High-volume daily outbound and inbound outreach.
Timely follow-up with new patient inquiries.
Consistent pipeline management.
Accurate documentation.
Patient Engagement
Build trust quickly.
Demonstrate empathy and professionalism.
Educate patients clearly and confidently.
Create meaningful conversations that help patients feel supported.
Results
Schedule qualified provider consultations.
Maintain strong patient engagement throughout the decision-making process.
Meet established quality and performance goals.
Contribute to improved patient access and organizational growth.
Professional Standards
We're looking for professionals who demonstrate:
Patient Advocacy First
Compassion
Emotional Intelligence
Integrity
Accountability
Coachability
Resilience
Continuous Improvement
Strong Communication
Team-First Mentality
What Success Looks Like
Within your first 90 days, you will:
Confidently manage a high-volume patient outreach schedule.
Build meaningful relationships with prospective patients and their families.
Maintain an organized and accurate patient pipeline.
Meet or exceed performance expectations.
Become a trusted resource for patients seeking additional treatment options.
Make a meaningful impact on both patient access and patient outcomes.
Why Join Envita?
At Envita, your work has purpose.
Every phone call is an opportunity to educate, encourage, and advocate for someone searching for hope.
You'll join a collaborative team dedicated to improving lives through innovation, compassion, and excellence while enjoying a stable Monday–Friday schedule, comprehensive benefits, and the opportunity to make a lasting difference every day.
If you're looking for a career where your communication skills can genuinely improve people's lives, we'd love to hear from you.
Advanced cancer and Lyme disease treatment center specializing in holistic, personalized care to improve patient outcome
Industry
Medical Practices
Company size
51-200 employees
Founded
1999
Headquarters
Scottsdale, AZ
LinkedIn followers
6,453
Envita Medical Centers offers cutting-edge cancer treatment through advanced precision oncology, going beyond traditional methods like chemotherapy, radiation, and surgery. As a Center of Excellence for Precision Integrative Oncology, we utilize a personalized approach, integrating genetic, epigenetic, and immune status analyses to target the unique drivers of each patient’s cancer. Our innovative treatments, such as Genetically Targeted Fractionated Chemotherapy (GTFC™) and Chemo Immuno Precision Injections (CIPI™), minimize side effects and improve outcomes by precisely targeting cancer cells while reactivating the immune system. With over two decades of experience, our data-driven approach has led to transformative recoveries for patients who were often considered untreatable by other facilities.
At Envita, we blend the latest in conventional medicine with research-based natural therapies, offering holistic care tailored to each individual. Our commitment to transparency in patient care and costs ensures that patients are fully informed about their treatment options. By leading the future of cancer treatment, we provide patients with more effective, tolerable, and less invasive care options today.
Offices: 8759 E Bell Rd, Scottsdale, AZ 85260, US
Chronic Lyme Disease TreatmentEnd-Stage Cancer TreatmentIntegrative Cancer CareImmunotherapyNext-Generation Genetic Testingand Patient Tailored Treatment ProtocolsHospitalHealth CareOncologyBiotechnology
Based on 1265 listings with disclosed salaries, most healthcare jobs in Arizona pay between $69k–$163k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Arizona right now?
There are currently 12,149 open healthcare positions in Arizona listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Arizona?
Companies currently hiring include Banner Health, HonorHealth, CVS Health, Mayo Clinic, Tenet Healthcare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Arizona?
Yes — 945 of the 12149 open healthcare positions offer remote or hybrid work (372 remote, 573 hybrid).
How do I apply for Healthcare jobs in Arizona?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.