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Part-time
bachelor degree, professional certificate
Total Rewards Program, Career Development Programs, Continuous Education Reimbursement
Posted 49d ago
~40 hrs/week
Responsibilities
Conduct in-person interviews and functional assessments to determine ADA paratransit eligibility for individuals with disabilities and older adults. Document eligibility decisions and participate in the appeals process while ensuring compliance with regulatory standards.
Requirements
Requires a Bachelor's degree in Social Services, Rehabilitation, Healthcare, or a related field with at least 3 years of professional experience working with disabled populations. Candidates must possess strong assessment skills and experience documenting decisions within regulated programs.
Full job description
Make a Difference
At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.
Why This Role Matters
The On-CallTransportation Accessibility Specialist (will be called an On- Call Mobility Assessment Evaluator or MAE per the contract), will help ensure individuals with disabilities and older adults receive fair, accurate, and timely ADA paratransit eligibility determinations, while also supporting independence and appropriate use of fixed-route public transportation whenever possible.
This role is intentionally designed to attract professionals from clinical disciplines and social-services or human-services backgrounds. Whether your strengths lie in functional assessment, clinical observation, interviewing, advocacy, or structured decision-making, your work will directly shape equitable mobility outcomes.
This position is located at WMATA Transit Accessibility Center at 300 7th St SW Washington, DC 20024.
Who This Role Is For:
Clinical or Rehabilitation Professional (OT, PT, COTA, rehab, healthcare-adjacent)
You value objective functional assessment and defensible decision-making
You want to apply clinical judgment outside traditional care settings
You’re interested in systems-level impact and community accessibility
Social Services or Human Services Professional (Social services, disability services, case management, advocacy)
You thrive in people-centered, equity-driven work
You bring strong interviewing, listening, and observational skills
You are comfortable working within structured eligibility and regulatory frameworks
What you’ll do:
Assess & Determine Transportation Access
Conduct in-person interviews and functional assessments with applicants
Review ADA paratransit applications, intake forms, and professional verification materials
Determine required functional assessments and evaluate results
Apply observations and assessment findings to ADA eligibility determinations
Assess applicants’ ability to independently use fixed-route public transportation
Make final eligibility determinations in compliance with ADA regulations and contract standards
Conduct Functional Assessments
Assessments may include:
Outdoor and indoor physical functional assessments
Cognitive and observational assessments (e.g., FACTS, MMSE)
Standardized tools administered according to established protocols
Document, Communicate & Defend Decisions
Produce timely, accurate written eligibility determinations within ADA-mandated timeframes
Maintain complete documentation supporting eligibility decisions and appeals
Enter and manage applicant data in Client systems (including Trapeze)
Participate in appeals processes by clearly articulating decision rationale
Provide additional written documentation to Clients upon request
Collaborate & Improve
Partner with MTM leadership and Client teams to identify process improvement opportunities
Participate in staff meetings, trainings, and Client collaboration sessions
Support community outreach and education initiatives as needed
Maintain HIPAA compliance and confidentiality at all times
Deliver High-Quality Human Service
Build rapport with applicants, caregivers, and support staff
Communicate respectfully, clearly, and compassionately with diverse populations
Maintain a positive, professional presence in all interactions
What you’ll need:
Experience, Education & Certifications:
Bachelor’s degree in Social Services, Rehabilitation, Healthcare, or a related field
3+ years of professional experience working with individuals with disabilities and/or older adults
Related experience with regard to the functional assessment of individuals with disabilities along with experience working with individuals with disabilities
Experience documenting decisions within regulated or compliance-driven programs
Experience with ADA programs, eligibility determination, &/or public benefits
Skills:
Strong interviewing, assessment, and observational skills
Knowledge of or ability to develop expertise in ADA complementary paratransit eligibility regulations
Ability to administer standardized evaluation tools consistently and accurately
Clear written communication for reports and eligibility determination letters
Intermediate proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
Strong organizational and multi-tasking abilities
Ability to work independently with limited supervision
High standards for confidentiality and data integrity
Additional language skills are a plus
Even better if you have...
Knowledge of public transportation systems preferred
OT, PT, or COTA certification or licensure, preferred
5+ years of post-licensure clinical experience, preferred
CPR and First Aid certification, preferred
Possess a continuously valid US driver’s license, preferred
Min Salary: $25/hr
Max Salary: $25/hr
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
MTM Transit creates community access while focusing on what matters most: the passenger. Every trip is important.
Industry
Ground Passenger Transportation
Company size
1,001-5,000 employees
Founded
2009
Headquarters
Lake St. Louis, Missouri
LinkedIn followers
3,991
MTM Transit offers viable solutions that help public transit agencies connect their community's transportation options: fixed route, ADA paratransit, shuttle service, student and special needs transportation, quality assurance, and transit technology.
Offices: 16 Hawk Ridge Drive, Lake St. Louis, Missouri 63367, US
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