Public Safety Technical Operations Center Specialist
New York, New York, United States · On-site
$75k–$90k/yr
Senior
Job Description The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help run better across New York City. From delivering affordable broadband to protecting…
Public Safety Technical Operations Center Specialist
New York, New York, United States · On-site
$75k–$90k/yr
Senior
Job Description The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help run better across New York City. From delivering affordable broadband to protecting…
Skills: Technical support, Network troubleshooting, Service desk management, Incident management, Problem resolution
Job Description ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE PUBLIC HEALTH EPIDEMIOLOGIST CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY. Division/Program Summary: The Division of Disease Control’s…
Skills: Communicable disease investigation, Medical chart review, Contact tracing, Patient interviewing, Public health education
Job Description The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to…
Job Description The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to…
Job Description The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to…
Skills: Identity and Access Management, IAM Administration, Microsoft Entra ID, Access Provisioning, Role Assignments
Job Description The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to…
Skills: Identity and Access Management, Microsoft Entra ID, Access provisioning, User management, Group management
Job Description The Office of Technology and Innovation (OTI) leverages technology to drive opportunities, improve public safety, and help government run better across New York City. From delivering affordable broadband …
Skills: Identity and Access Management, Microsoft Entra ID, Active Directory, PKI, Certificate Lifecycle Management
Job Description The Office of Technology and Innovation (OTI) leverages technology to drive opportunities, improve public safety, and help government run better across New York City. From delivering affordable broadband …
Skills: Identity and Access Management, Microsoft Entra ID, Active Directory, PKI, Certificate Lifecycle Management
Job Description The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed at moving the city towards a s…
Skills: Physical fitness training, Exercise physiology, Injury prevention, Stress management, First aid
Job Description The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed at moving the city towards a s…
Job Description The New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed at moving the city towards a s…
Skills: Physical fitness training, Exercise physiology, Injury prevention, Stress management, First aid
Job Description OPEN TO CITY EMPLOYEES PERMANENT IN THIS TITLE, OR CAN BE REACHED ON THE CURRENT LIST The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and he…
Skills: Telecommunications, Franchise management, Project management, Data analysis, Stakeholder management
Job Description OPEN TO CITY EMPLOYEES PERMANENT IN THIS TITLE, OR CAN BE REACHED ON THE CURRENT LIST The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and he…
Skills: Telecommunications, Franchise management, Project management, Data analysis, Stakeholder management
Job Description The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to…
Skills: Cybersecurity, Incident response, Malware analysis, Digital forensics, Network forensics
Job Description The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to…
Job Description The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to…
Job Description The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to…
Job Description The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to…
Job Description The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to…
Skills: Emergency communications, Network infrastructure, Data center engineering, Telecommunications systems, E9-1-1
Public Safety Technical Operations Center Specialist
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$75k–$90k/yr
Full-time
bachelor degree
Health insurance, Retirement benefits, Paid time off
Posted 1d ago
~40 hrs/week
Responsibilities
The specialist maintains 9-1-1 infrastructure by monitoring data communications and network applications to prevent operational outages. They also provide technical support for hardware, software, and telephony issues while managing incident resolution and service desk projects.
Requirements
Candidates must possess a baccalaureate degree in computer science, engineering, or a related field. Additionally, they require four to eight years of satisfactory full-time experience in information technology service management or operations.
Full job description
Job Description
The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.
At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.
The Technical Operations Center (TOC) Specialist is critical in maintaining 9-1-1 infrastructure, ensuring reliable system availability and preventing operational outages by monitoring data communications and network applications to prevent issues that will have an impact on first responders for Emergency 9-1-1; and triage technical emergencies and escalating problems for immediate mitigation and prevent recurring outages for operational sustainability.
Reporting to the Public Safety division, responsibilities will include: - Provide telephone and email technical support on hardware, software, facilities, network, and telephony issues for NYPD, FDNY, DCAS and OTI Public Safety staff - Screen and process calls and maintain clear documentation by utilizing Public Safety Remedy - Participate in Public Safety Service Desk management projects that enhance the quality and efficiency of services provided; administer, diagnose, and resolve basic desktop related issues - Troubleshoot network connectivity issues; perform Citrix password and account management, provision account(s) access for new employees - Prioritization, categorization and resolution of incidents, changes, requests and problems; monitoring, tracking and coordination of Public Safety Technology Operations Center functions - Ensure high levels of customer service quality and availability by working closely with Tier 2, Tier 3 and Vendor support groups; monitor Service Level Agreements (SLA’s) to ensure incident and problem resolution match business expectations and timeframes; update policies and procedures that outline how issues are identified, documented, assigned and corrected - Identify problem areas, and create and deliver solutions to enhance quality of service and to prevent future problems - Clearly document the event, action taken, and resolution for a Remedy record - Monitor and update the status of various customer problems at any given time - Ability to share knowledge regarding the evaluation and correction of technical problems with other Tier 2 & 3 Support professionals - Capture data to be used by management regarding problem trends, resolution time, costs, or other metrics - Contribute to escalated incident resolution by providing in-person, hands-on support when necessary - Monitor incident trends and anticipate potential problems for proactive resolution - Perform special projects and initiatives assigned.
HOURS/SHIFT Day - Due to the technical duties of this position in a 24/7 operation, candidate may be required to work overtime and/or various shifts such as weekends and/or nights/evenings.
WORK LOCATION Brooklyn, NY
TO APPLY Please go to www.cityjobs/jobs/search and search for Job ID# 788749
* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
OTI participates in E-Verify
IT SERVICE MANAGEMENT SPECIALI - 95713
Qualifications
1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;
2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;
3. Education and/or experience which is equivalent to "1" or "2" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
NYCHA is the largest & oldest public housing authority in North America. 🏫🗽🏢 Account not monitored 24/7.
Industry
Government Administration
Company size
10,001+ employees
Founded
1934
Headquarters
New York, NY
LinkedIn followers
39,610
The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1934 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 16 New Yorkers, providing affordable housing to 511,384 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHA has 177,565 apartments in 2,410 buildings across 335 conventional public housing and PACT developments. In addition, NYCHA connects residents to critical programs and services from external and internal partners, with a focus on economic opportunity, youth, seniors, and social services. With a housing stock that spans all five boroughs, NYCHA is a city within a city.
Offices: 250 Broadway, New York, NY 10007, US · 90 Church St., New York, NY 10007, US
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