New York, New York, United States · On-site
$55k–$90k/yr
Job Description The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing waste…
Skills: Call Center Management, Quality Assurance, Staff Supervision, Performance Monitoring, Coaching
New York, New York, United States · On-site
$94k–$243k/yr
Job Description ***Only those currently serving as a permanent or probable permanent, i.e. probationary, Administrative Procurement Analyst will be considered. *** The NYC Department of Environmental Protection (DEP) enr…
Skills: Procurement, Program management, Budgeting, Contract administration, Capital construction
New York, New York, United States · On-site
$94k–$243k/yr
Job Description ***Only those currently serving as a permanent or probable permanent, i.e. probationary, Administrative Project Manager will be considered. *** The NYC Department of Environmental Protection (DEP) enriche…
Skills: Procurement, Program management, Budgeting, Contract management, Capital planning
New York, New York, United States · On-site
$94k–$243k/yr
Job Description ***Only those currently serving as a permanent or probable permanent, i.e. probationary, Administrative Staff Analyst will be considered. *** The NYC Department of Environmental Protection (DEP) enriches …
Skills: Procurement, Program management, Budgeting, Financial planning, Contract management
New York, New York, United States · On-site
$94k–$243k/yr
Job Description ***Only those currently serving as a permanent or probable permanent, i.e. probationary, Administrative Engineer will be considered. *** The NYC Department of Environmental Protection (DEP) enriches the e…
Skills: Procurement, Program management, Budgeting, Engineering practices, Contract management
New York, New York, United States · On-site
$64k–$117k/yr
Job Description New York City Housing Authority’s Real Estate Development Department (REDD) is responsible for reinvesting in, restoring, and rebuilding publicly controlled affordable housing. REDD delivers on its missio…
Skills: Financial modeling, Real estate development, Project management, Underwriting, Due diligence
New York, New York, United States · On-site
$63k–$72k/yr
Job Description The New York City Housing Authority (NYCHA)’s Office of Resident Economic Empowerment & Sustainability (REES), situated within NYCHA’s Department of Resident Services, Partnerships and Initiatives (RSPI),…
Skills: Project Management, Financial Literacy, Asset Building, Strategic Planning, Partnership Management
New York, New York, United States · On-site
$73k–$83k/yr
Job Description The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing waste…
Skills: Supervision, Infrastructure maintenance, Field operations, Data collection, Equipment troubleshooting
New York, New York, United States · On-site
$53k–$71k/yr
Job Description IMPORTANT: To be considered for interview, ALL candidates must be serving PERMANENT in the Associate Chemist 01 Civil Service title. The New York City Department of Environmental Protection's (DEP) missio…
Skills: Laboratory analysis, Asbestos fiber identification, Microscopic identification, PLM, Equipment calibration
New York, New York, United States · On-site
$105k–$142k/yr
Job Description PLEASE NOTE THAT WE ARE ONLY SEEKING INTERNAL CITY EMPLOYEES FOR THIS POSITION. The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers…
Skills: Mechanical engineering, Project management, Construction management, Wastewater treatment, Capital project oversight
New York, New York, United States · On-site
$105k–$142k/yr
Job Description PLEASE NOTE THAT WE ARE ONLY SEEKING INTERNAL CITY EMPLOYEES FOR THIS POSITION. The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers…
Skills: Environmental engineering, Project management, Construction management, Wastewater treatment, Capital project oversight
New York, New York, United States · On-site
$105k–$142k/yr
Job Description The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing waste…
Skills: Civil Engineering, Project Management, Construction Management, Wastewater Treatment, Budget Management
New York, New York, United States · On-site
$105k–$142k/yr
Job Description The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing waste…
Skills: Chemical Engineering, Project Management, Construction Management, Wastewater Treatment, Capital Project Oversight
New York, New York, United States · On-site
$105k–$142k/yr
Job Description PLEASE NOTE THAT WE ARE ONLY SEEKING INTERNAL CITY EMPLOYEES FOR THIS POSITION. The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers…
Skills: Project management, Construction management, Engineering design, Wastewater treatment, Budget management
New York, New York, United States · On-site
$62k–$173k/yr
Job Description PLEASE NOTE THAT WE ARE ONLY SEEKING INTERNAL CITY EMPLOYEES FOR THIS POSITION. The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers…
Skills: Project management, Engineering design, Construction management, Wastewater treatment, Budget management
New York, New York, United States · On-site
$62k–$170k/yr
Job Description PLEASE NOTE THAT WE ARE ONLY SEEKING INTERNAL CITY EMPLOYEES FOR THIS POSITION. The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers…
Skills: Project management, Engineering design, Construction management, Wastewater treatment, Environmental health and safety
New York, New York, United States · On-site
$63k–$98k/yr
Job Description THIS POSITION IS BEING REPOSTED. PREVIOUS APPLICANTS DO NOT NEED TO REAPPLY. THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $62,868.00 - $72,298.00 The Administration for Children’s Services (ACS…
Skills: Advocacy, Case management, Crisis intervention, Communication, Conflict resolution
New York, New York, United States · On-site
$175k–$200k/yr
Job Description DCAS's mission is to make city government work for all New Yorkers. From managing New York City's most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and servi…
Skills: Energy management, Budgeting, Utility billing, Procurement, Data analysis
New York, New York, United States · On-site
$175k–$200k/yr
Job Description DCAS's mission is to make city government work for all New Yorkers. From managing New York City's most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and servi…
Skills: Energy management, Budgeting, Utility billing, Procurement, Data analysis
New York, New York, United States · Hybrid
Job Description Civil Service Title- Carpenter This is a list call request * IN ORDER TO BE CONSIDERED FOR THIS POSITION CANDIDATE MUST BE SERVING PERMANENTLY IN THE TITLE, OR BE REACHABLE ON THE OPEN-COMPETITIVE LIST. T…
Skills: Carpentry, Rough carpentry, Finish carpentry, Woodworking equipment operation, Construction maintenance
New York, New York, United States • On-site
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The Assistant Supervisor will monitor and evaluate customer service calls to ensure policy compliance and provide performance feedback to staff. They are also responsible for managing daily operations, enforcing codes of conduct, and overseeing administrative tasks within the call center.
Candidates must hold a permanent civil service title of Principal Administrative Associate and possess a degree or equivalent experience, including at least one year of administrative or supervisory work. Proficiency in call center software and metrics is preferred.
The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system’s 2,000 square mile watershed that extends 125 miles north and west of the City.
The Bureau of Customer Services (BCS) oversees the production and collection of water and wastewater bills along with all the work required to maintain our citywide network of meters and meter reading devices. BCS serves approximately 836,000 customers and generates $4 billion of revenue annual
BCS is seeking an experienced candidate who in his/ her new role as a Principal Administrative Associate I, if selected serve as an Assistant Supervisor in the Call Center. He/she will review, monitor, and evaluate Customer Service Representatives calls to ensure the accurate communication of DEP and Water Board policies and procedures; provide feedback to Customer Service Representatives, supervisors, and managers on strengths and opportunities regarding performance and productivity for quality assurance, coaching, and staff development opportunities. Additionally, prepare and review referrals and related service requests; ensure all customers are provided with accurate information in a courteous and professional manner; enforce the Uniform Code of Conduct and initiate disciplinary action; monitor time and leave of subordinates; reinforce and disseminate DEP rules and regulations; team developments; complete projects and additional duties as prescribed by management.
This class of position utilizes manual and automated office systems and encompasses responsible office, supervisory or administrative work of varying degrees of difficulty and with varying degrees of latitude for independent initiative and judgment. All personnel shall perform related work, and when necessary, perform the duties of lower-level titles and Assignment Levels. May analyze and resolve issues relating to such work.
Physical/Environmental Factors:
Prolonged sitting.
Prolonged Standing.
Extensive typing for data entry work.
Heavy customer service environment.
NOTE: Only those serving in the Permanent Civil Service Title of Principal Administrative Associate will be considered.
Preferred Skills:
1. Call Center Experience.
2. Knowledge of Call Center software (i.e., Cisco or Calabrio).
3 Knowledge of UMAX
4. Monitoring Call Center metrics and service levels and make adjustments as needed.
To apply click the Apply Button Now
Work Location: 59-17 Junction Blvd Corona Ny
Hours/Shifts 35 hours per week
Recruitment Contact: Grace Pigott
Recruitment Email:
Appointments are subject to OMB approval.
For more information go to www.nyc.gov/DEP
PRINCIPAL ADMINISTRATIVE ASSOC - 10124
1. A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
NYCHA is the largest & oldest public housing authority in North America. 🏫🗽🏢 Account not monitored 24/7.
The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1934 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 16 New Yorkers, providing affordable housing to 511,384 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. NYCHA has 177,565 apartments in 2,410 buildings across 335 conventional public housing and PACT developments. In addition, NYCHA connects residents to critical programs and services from external and internal partners, with a focus on economic opportunity, youth, seniors, and social services. With a housing stock that spans all five boroughs, NYCHA is a city within a city.
Offices: 250 Broadway, New York, NY 10007, US · 90 Church St., New York, NY 10007, US
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