Catalis, Inc.Edmonton, Alberta, Canada · On-site
Description Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Ou…
Skills: Technical Support, Customer Service, Troubleshooting, Incident Logging, Salesforce Service
Edmonton, Alberta, Canada · On-site
Want to be part of a team that makes a difference? Come be part of the change. Since 1920, APEGA has been regulating the practices of engineering and geoscience to serve the public interest in Alberta. We are looking for…
Skills: Customer Service, Administrative Support, Problem Solving, Communication Skills, Time Management
Edmonton, Alberta, Canada · On-site
$77k–$100k/yr
Job Information Job Title: Early Resolution Officers – Two (2) Positions Job Requisition ID: 84897 Ministry: Jobs, Economy, Trade and Immigration Location: Edmonton or Calgary Full or Part-Time: Full Time Hours of Work: …
Skills: Case Management, Policy Interpretation, Triage, Analytical Thinking, Critical Thinking
Edmonton, Alberta, Canada · On-site
$77k–$100k/yr
Job Information Job Title: Transportation Compliance Administrator Job Requisition ID: 84759 Ministry: Transportation and Economic Corridors Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per …
Skills: Audit, Regulatory Compliance, Evidence-Based Analysis, Legislative Interpretation, Business Analysis
Edmonton, Alberta, Canada · On-site
$69k–$87k/yr
Job Information Job Title: Evidence Production Paralegal Job Requisition ID: 84623 Ministry: Justice Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Temporary 2 ye…
Skills: eDiscovery, Nuix Discover, Civil Litigation, Document Production, Legal Research
Edmonton, Alberta, Canada · On-site
$82k–$108k/yr
Job Information Job Title: Senior Data Analyst Job Requisition ID: 84877 Ministry: Education and Childcare Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanen…
Skills: Sql, Power Bi, Databricks, Microsoft Excel, Sharepoint Data Integration
Edmonton, Alberta, Canada · On-site
$77k–$100k/yr
Job Information Job Title: Compliance Analyst Job Requisition ID: 84759 Ministry: Transportation and Economic Corridors Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Tempor…
Skills: Regulatory Compliance, Audit Principles, Business Analysis, Stakeholder Engagement, Policy Analysis
Edmonton, Alberta, Canada · On-site
$102k–$138k/yr
Job Information Job Title: Budget Development and Planning Manager Job Requisition ID: 84525 Ministry: Treasury Board & Finance Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week, Monday …
Skills: Budget Planning, Financial Analysis, Fiscal Management, Policy Development, Stakeholder Management
Edmonton, Alberta, Canada · On-site
$77k–$100k/yr
Job Information Job Title: Writer/Editor Job Requisition ID: 84662 Ministry: Treasury Board & Finance Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Sco…
Skills: Excellent Verbal Communication, Excellent Written Communication, Editing Skills, Organizational Skills, Time Management
Edmonton, Alberta, Canada · On-site
$99k–$130k/yr
Job Information Job Title: Senior Budget Analyst Job Requisition ID: 79340 Ministry: Education and Childcare Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Perman…
Skills: Budgeting, Financial Analysis, Financial Forecasting, Fiscal Evaluation, Technical Analysis
Edmonton, Alberta, Canada · On-site
$60k–$76k/yr
Job Information Job Title: Legal Assistant, Legal Services Division - Constitutional and Aboriginal Law Team Job Requisition ID: 83253 Ministry: Justice Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.2…
Skills: Legal Document Preparation, Court Document Formatting, Electronic Filing, Calendar Management, Legal Research
Edmonton, Alberta, Canada · Remote OK
$102k–$138k/yr
Job Information Job Title: Manager, Platform Services Job Requisition ID: 84946 Ministry: Technology and Innovation Location: Greater Edmonton or Calgary Area (Remote) Full or Part-Time: Full Time Hours of Work: 36.25 ho…
Skills: Platform Strategy, Governance, Microsoft Dynamics, ServiceNow, ITSM
Edmonton, Alberta, Canada · On-site
$50k–$64k/yr
As the Community Impact Coordinator, this is an exciting opportunity to provide essential support across a defined portfolio of programs and services within e4c. Working as a dedicated member of the team, your work will …
Skills: Fundraising, Volunteer Management, Public Relations, Community Engagement, Donor Stewardship
Edmonton, Alberta, Canada · On-site
$55k–$74k/yr
We’re looking for a dynamic, creative leader who is passionate about making a difference in their community through crafting lasting impact with volunteers, donors, and stakeholders. We believe that everyone has a …
Skills: Community Engagement, Volunteer Management, Relationship Building, Campaign Management, Event Planning
Edmonton, Alberta, Canada · Hybrid
This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in…
Skills: Curriculum Development, Indigenization, Decolonization, Pedagogical Design, Indigenous Scholarship
Edmonton, Alberta, Canada · On-site
$77k–$100k/yr
Job Information Job Title: Planning and Program Analyst Job Requisition ID: 84710 Ministry: Indigenous Relations Location: Edmonton Full or Part-Time: Full-Time Hours of Work: 36.25 hours per week Permanent/Temporary: Pe…
Skills: Corporate Planning, Performance Reporting, Analytical Thinking, Stakeholder Collaboration, Briefing Note Writing
Edmonton, Alberta, Canada · Remote OK
$102k–$138k/yr
Job Information| Job Title: Geospatial Integrations Service Manager Job Requisition ID: 84436 Ministry: Technology & Innovation Location: Greater Edmonton area (Remote) Full or Part-Time: Full Time Hours of Work: 36.25 h…
Skills: Geospatial Integration, Service Delivery, Vendor Management, Strategic Leadership, Technical Governance
Edmonton, Alberta, Canada · On-site
$154k–$202k/yr
Job Information Job Title: Executive Director, Primary and Preventative Health Services Strategy Roles Executive Director, Project Management and System Governance, HWST Executive Director, System Value and Innovation, H…
Skills: Systems Planning, Strategic Thinking, Branch Planning, Stakeholder Management, Political Acumen
Edmonton, Alberta, Canada · On-site
$82k–$108k/yr
Job Information Job Title: Senior Intergovernmental Officer Job Requisition ID: 84599 Ministry: Executive Council Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: P…
Skills: Policy Analysis, Stakeholder Coordination, Strategic Advice, Research, Relationship Management
Edmonton, Alberta, Canada · On-site
$77k–$100k/yr
Job Information Job Title: Access to Information and Records Coordinator Job Requisition ID: 84532 Ministry: Advanced Education Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanen…
Skills: ATIA Program Leadership, Records Management, Privacy Protection, Legislative Compliance, Stakeholder Management
Catalis, Inc.
Edmonton, Alberta, Canada • On-site
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Act as the first point of contact for customers to resolve technical software issues and basic troubleshooting tasks. Document incidents in the ticketing system and escalate complex problems to specialized support teams.
Requires a high school diploma and 1-2 years of experience in a call center or technical support role. Proficiency in Microsoft Windows and strong communication skills are essential.
Description
Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.
Join a dynamic team, focused on helping Municipal Governments “Connect and Simplify Municipal Information to help make data informed decisions.” We are a data and service company with the goal of being an Alberta based technology company recognized across Canada. We are a small team that has seen year-over-year growth and is well positioned to increase our breadth and depth within the niche rural and small urban market, and we are looking for top-talent team members who can help take us to the next level.
Catalis is a fast growing and award-winning technology company that serves small urban and rural municipal governments across Canada. We offer competitive compensation, full paid vacation, and comprehensive health & dental benefits. We focus a lot of energy on professional development, offering free access to unlimited Udemy courses for personal and professional advancement, as we want our employees to ride the wave and grow with our business. We strive to be an example of a successful high-growth technology company in Alberta, and our team members depend on each other to make it happen.
This opportunity is based at Catalis’ office in Old Strathcona (Edmonton, Alberta). Our new office includes an innovative vibe, stand-up desks for all staff, foosball games, an active workplace enrichment committee, fitness challenges, an office dog, lounge areas, and more!
As a Customer Support Specialist, you will be the first point of contact for customers experiencing technical issues, providing prompt and professional support. You will address basic troubleshooting tasks, resolve straightforward inquiries, and efficiently escalate more complex issues to specialized teams, ensuring a seamless user experience. Your role is critical in delivering initial assistance and ensuring issues are handled swiftly and effectively.
This is an onsite position working out of our Edmonton office Monday through Friday.
What you Will do
Requirements
This job description is not designed to be a complete list of all activities required to be successful in the above position. Catalis retains the right to change or assign other activities to this position.
Catalis is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.
Designed by doctors for doctors and their clinical staff, Catalis Accelerator requires less training and gives you faster implementation than other systems. Plus it will improve your accuracy and save you time and money! When your practice is ready for an electronic medical records (EMR) system, Accelerator is the solution for you.
Offices: 7801 N. Capital of Texas Hwy, Suite 260, Austin, Texas 78731, US
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