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Full-time
professional certificate, associate degree
5-day Work Week, Duty Meals, Colleagues Discount, Preferential Room Rates at Accor Hotels, Flexible Benefit (Dental, Optical, Vacation Expenses, Children's Education), Medical and Wellness Benefit
Posted 20d ago
~40 hrs/week
Responsibilities
Responsible for delivering efficient wine service, providing expert advice to guests, and managing wine stock and reports. The role focuses on enhancing the guest dining experience through personalized service and adherence to hotel grooming standards.
Requirements
Requires a certificate or diploma in Hospitality or a related field and 6-12 months of experience in wine service or similar operations. Candidates should possess strong wine knowledge, passion for the industry, and effective communication skills in English.
Full job description
Company Description
Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.
Job Description
The position is responsible for delivering friendly and efficient wine service that meets guest dining experience expectations.
Primary Responsibilities
Delivers Friendly and Efficient Wine Service
Serves wine in efficient manner (in the right condition; glassware, temperature etc).
Assists Sommelier in offering wine options, offers wine advice and takes orders.
Offers aperitif, upsell wine by the glass and bottle, offers after meal service.
Is well presented and adheres to hotel’s grooming standard.
Greets and farewells guests in a friendly, courteous manner.
Focuses on the Guest Dining Experience
Uses guest names when it’s appropriate.
Adjusts service to meet guests’ special requests and provides personalised service.
Uses a Heartist® approach – makes the guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
Looks for ways to upsell and adds value (e.g. suggesting another glass of wine, when first glass emptied).
Works as Part of the Food & Beverage Service Team
Accuracy in wine order taking.
Timeliness in pick-up and delivery of wine and beverages.
Efficiency of work in setting up the mise-en-place; picking up wine stock from store according to par stock, wine cellars arrangement, wine requisition according to needs and completing daily wine reports
Cleanliness and work safety in wine and service areas.
Involvement in Wider Job Function Relationships
Participates in training activities to improve wine knowledge and skills.
Follows guidelines provided in colleague handbook.
Understands emergency procedures, health & safety requirements.
Maintains collaborative working relationships with colleagues and supervisors/managers.
Other Responsibilities
Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts.
Performs any other duties and responsibilities that may be assigned.
Qualifications
Candidate's Profile
Certificate or diploma in Hospitality or related field.
Experience in wine is an advantage (e.g. Wine making, wine sales, Master court sommelier, WSET level 2 etc.).
6 – 12 months in a wine service position, or similar operations.
Has Service or Retail experience.
Possesses Wine, beverage and food knowledge through professional or personal interests (personal interest/ professional).
Interpersonal skills – communicates effectively with others.
Proficient in written and conversational English.
Strong interest and passion for wine
Presentable and well groomed
Enthusiastic and energetic.
Works as part of a team.
Additional Information
Benefits of Joining Raffles Hotel Singapore
5-day Work Week.
Duty Meals are provided.
Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
How many Food & Beverage jobs are open in Singapore, Singapore right now?
There are currently 330 open food & beverage positions in Singapore, Singapore listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Food & Beverage roles in Singapore, Singapore?
Companies currently hiring include Marina Bay Sands, Hilton, Accor, Delivery Hero, Marriott International Hotels, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Food & Beverage jobs in Singapore, Singapore?
Yes — 13 of the 330 open food & beverage positions offer remote or hybrid work (2 remote, 11 hybrid).
How do I apply for Food & Beverage jobs in Singapore, Singapore?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.