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Other
high school
Medical plans, Tuition support, Employee Stock Ownership Plan, Vacation
Posted 18d ago
Apply by Sep 5
~40 hrs/week
Responsibilities
The Lead Clerk assists management with daily store operations, including supervising department staff and performing clerk duties such as stocking and cashiering. They are responsible for maintaining high standards of customer service, resolving complaints, and ensuring the store environment remains clean and safe.
Requirements
Candidates must possess a high school diploma or equivalent and demonstrate strong communication and leadership skills. The role requires the ability to stand for long periods, lift up to 50 lbs, and work a flexible schedule including nights, weekends, and holidays.
Full job description
About Us
Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, WinCo is the second largest Employee-Owned company in the United States. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.
Overview
Job Summary
Assist management with the operations of the store by performing clerk duties in the designated department (grocery or freight), leading by example, and assisting the department manager in general department operations as directed. Answer customer questions and complaints in a professional manner and assure all customers receive fast, friendly service. Perform the duties of a grocery clerk, cashier and/or freight stocker in addition to assisting assigned employees in the performance of their tasks as appropriate, including notifying them of their breaks and lunches. Performs other related work.
Typical Duties and Responsibilities
Seeks opportunities to welcome, engage, serve and thank customers. Maintains and encourages an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
Provides customer service by performing the duties of a clerk in the designated department (grocery or freight). **Refer to Grocery Clerk, Cashier/Checker and/or Freight Stocker job descriptions for complete list of responsibilities.
Performs a lead role in customer service which may include handling customer complaints and requests, approving checks, selling gift certificates, issuing refunds, receiving returned check payments and answering any questions the customer must have.
Continuously monitors area activities, including customer traffic flow, coverage of checkout lanes, etc.
Maintains cleanliness and eye-appeal of work area, storage area, equipment and retail displays according to company policy and legal regulations; and cleans work area by mopping, sweeping, taking out garbage, etc.
Ensures the department/area of responsibility is kept clear of excess carts, baskets, garbage, etc.
Monitors arrivals, breaks, lunches and departures of employees in area of responsibility. Communicates with immediate supervisor regularly.
Assists immediate supervisor as needed or directed.
Assists clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks, and answering employee questions.
May monitor cashier money handling procedures and assists with scan system procedures (i.e. UPC codes not on file, scan pricing errors, etc.).
May fill department racks/shelves, displays, coolers, handle and use cleaning materials, department machines and equipment, pull cardboard and face the wall and aisles, perform cashiering duties, perform other duties as needed or directed.
Maintains a constant awareness of customer and employee safety.
Stocks and rotates merchandise in any area of the store as needed.
Performs other duties as assigned or needed.
Requirements
Education:
High School Diploma or equivalent
Experience:
Communicating clearly and professionally, utilizing excellent verbal, written and inter-personal communication skills, establishing and maintaining a good rapport with co-workers, supervisors, vendors, customers and others.
Providing leadership, exhibiting interpersonal skills by maintaining composure and professionally addressing difficult and sometimes angry individuals including customers, vendors and co-workers.
Applying clear understanding of overall company practices, including in-depth knowledge of polices/procedures, in order to effectively judge and react to customer activity.
Demonstrating initiative and self-direction to perform a variety of simultaneous skills (multi-tasking).
Conducting visual inspections, reading reports, computer printouts, register and computer screens, etc.
Perform basic math (add, subtract, multiply and divide) and compute weights and measures.
Perform primary duties efficiently and accurately with honesty and integrity.
In Montana and Oregon the minimum age is 18 years old. All other states the minimum age is 21 years old.
Ability to:
Consistently provide world class customer service to internal and external customers.
Work varied shifts in a 24/7 operation; including night, weekends and holidays.
Perform all duties described in the appropriate department specific job description (grocery clerk, cashier and/or freight stocker).
Understand overall company practices through previous experience in designated department (grocery or freight) or equivalent.
Properly use cleaning chemicals in accordance with manufacture’s guidelines and instructions.
Properly handle food products per State and County laws, and WinCo standards.
Reach, lift and maneuver objects of varying dimensions and weights up to 50 lbs. frequently.
Stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently.
Perform duties with mental alertness involving potential hazards with respect to related procedures, machines, equipment and work aides.
Understand state & federal regulations if certification is needed.
Perform primary duties efficiently and accurately.
Additional Requirements:
Must meet age requirements listed above.
Food Handlers Certification (Per State Laws)
Machines and Equipment Operated:
Refer to appropriate department specific job description (grocery clerk, cashier and/or freight stocker) for complete list.
The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.
EEO/Inclusivity
As the WinCo Foods community continues to grow, our variety of perspectives and wide range of experiences are essential to our strategy and success. We are committed cultivating and celebrating an inclusive environment in which all employees are valued and respected.
Fraud alert: WinCo advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from WinCo by checking the official WinCo careers website.
Join our Winning Team and start your ownership journey!
Industry
Retail Groceries
Company size
10,001+ employees
Founded
1967
Headquarters
Boise, Idaho
LinkedIn followers
31,455
WinCo Foods is a family of employee-owned grocery stores, with its own distribution and transportation network. The company can trace its beginnings back to 1967 when Ralph Ward and Bud Williams founded a discount warehouse grocery store in Boise, Idaho under the name of Waremart. The company operated stores under the names of Waremart Food Centers and Cub Foods until 1999 when it changed its storefront name and the corporate name to WinCo Foods, which stands for Winning Company. WinCo Foods is currently owned by its employees.
In 1985, the WinCo Foods Employee Stock Ownership Trust (Employee Pension Plan), headed by then president Bill Long and with full support of store personnel and management, purchased from the Ward family a majority interest of WinCo, giving WinCo employees a real ownership stake in the company. The company continued its rapid growth and by 2000 had replaced a majority of its retail stores with updated and expanded facilities.
WinCo Foods currently has over 20,,000 employees and operates over 140 stores throughout Washington, Idaho, Nevada, California, Oregon, Utah, Arizona, Texas, Oklahoma and Montana.
Offices: 650 N Armstrong Pl, Boise, Idaho 83704, US
Employee OwnedMarket Leader in Price & VolumeGrowth even on down economySelf Distributingand EDLPHuman ResourcesCommunitiesTransportationFood and Beverage
How many Food & Beverage jobs are open in Bend, OR right now?
There are currently 155 open food & beverage positions in Bend, OR listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Food & Beverage roles in Bend, OR?
Companies currently hiring include Albertsons Companies, Starbucks, POWDR, Deschutes Brewery, Pyramid Global Hospitality, among others. Browse the listings above to see every active employer.
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