Seattle, Washington, United States · Hybrid
$113k–$170k/yr
Now Brewing – shared services senior manager, Customer Advocacy! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that…
Skills: Customer Advocacy, Data Analysis, Business Case Development, Cross-functional Collaboration, Project Management
Auburn, Washington, United States · On-site
WHATS IN IT FOR YOU Competitive salary of $17.13/hr. with discretionary performance bonuses 2x a year! Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependen…
Skills: Point of sales system, Berg liquor dispensing system, Health and safety standards, Customer service, Communication
Auburn, Washington, United States · On-site
WHAT'S IN IT FOR YOU Competitive salary of $25.10 with discretionary performance bonuses 2x a year! Fully paid medical, prescription drug, dental, and vision coverage for you and competitive premiums for your dependents.…
Skills: Fine Dining Cooking, Steak Preparation, Grilling, Broiling, Searing
Bellingham, Washington, United States · On-site
$19/hr–$20/hr
No matter what you’ve been told, not all restaurant companies are the same. At Taco Time we pride ourselves on being different. Taco Time NW hiring process is completely virtual, give us 15 minutes of your time and…
Skills: Food Preparation, Customer Service, Multi-tasking, Communication Skills, Basic Math
Puyallup, Washington, United States · On-site
$17/hr–$19/hr
No matter what you’ve been told, not all restaurant companies are the same. At Taco Time we pride ourselves on being different. Taco Time NW hiring process is completely virtual, give us 15 minutes of your time and…
Skills: Food Preparation, Customer Service, Multi-tasking, Communication Skills, Basic Math
Seattle, Washington, United States · On-site
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and prof…
Skills: Customer Service, Communication Skills, Basic Math, Stress Management, Supervision
Belfair, Washington, United States · On-site
Come join our AFC Team! Position Overview The Operations Chef prepares and presents high-quality sushi and hot food items while upholding company standards for food safety, cleanliness, and presentation. This role plays …
Skills: Sushi Preparation, Knife Skills, Food Safety, Inventory Management, Customer Service
Seattle, Washington, United States · On-site
$21/hr–$22/hr
Truly memorable restaurant experiences don’t just come from delicious dishes, fine dining and exquisite ambiance. Which is why we’re searching for a new Restaurant Server confident in delivering unforgettable experiences…
Skills: Customer Service, Food Handling, Alcohol Serving, Communication, Basic Math
Tumwater, Washington, United States · On-site
Come join our AFC Team! Position Overview The Operations Chef prepares and presents high-quality sushi and hot food items while upholding company standards for food safety, cleanliness, and presentation. This role plays …
Skills: Sushi Preparation, Knife Skills, Food Safety, Inventory Management, Customer Service
Seattle, Washington, United States · On-site
$19/hr–$21/hr
We are currently hiring a Campus Ambassador to support the University of Washington. This is an academic year long Part-Time position. This role will work both independently and, in a team dynamic, to increase the availa…
Skills: Promotions, Event Planning, Merchandising, Brand Awareness, Public Speaking
Bonney Lake, Washington, United States · On-site
Come join our AFC Team! Position Overview The Operations Chef prepares and presents high-quality sushi and hot food items while upholding company standards for food safety, cleanliness, and presentation. This role plays …
Skills: Sushi Preparation, Knife Skills, Food Safety, Inventory Management, Customer Service
Washougal, Washington, United States · On-site
$17/hr–$24/hr
A Day in the Life: As a Night Stocker, you provide friendly, courteous, and helpful service. You keep the store looking filled and fresh by stocking and organizing merchandise on the shelves. You work with various approv…
Skills: Stocking, Merchandising, Customer Service, Inventory Organization, Forklift Operation
Yakima, Washington, United States · On-site
Come join our AFC Team! Position Overview The Operations Chef prepares and presents high-quality sushi and hot food items while upholding company standards for food safety, cleanliness, and presentation. This role plays …
Skills: Sushi Preparation, Knife Skills, Food Safety, Inventory Management, Customer Service
Snohomish County, Washington, United States · On-site
Come join our AFC Team! Position Overview The Operations Chef prepares and presents high-quality sushi and hot food items while upholding company standards for food safety, cleanliness, and presentation. This role plays …
Skills: Sushi Preparation, Knife Skills, Food Safety, Inventory Management, Customer Service
Ridgefield, Washington, United States · On-site
PBNA $22.55 / hour CLICK HERE to view our Merchandiser Realistic Job Preview Video Position is responsible for product merchandising within large volume stores (Grocery, etc.). This includes stocking shelves, rotating sh…
Skills: Merchandising, Inventory Management, Stocking, Product Rotation, Customer Service
Ellensburg, Washington, United States · Hybrid
$31/hr–$48/hr
Company Description KVH is an integrated healthcare delivery system that includes 24-hour emergency care, inpatient, and outpatient hospital services through KVH Hospital. Clinics and services provided include family med…
Skills: Clinical Nutrition, Food Service Operations, Nutrition Counseling, Virtual Nutrition Services
Chelan County, Washington, United States · On-site
Salary Range $17.13 - $26.45 Overview Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small commu…
Skills: Food Handling, Customer Service, Cash Handling, POS System Operation, Trayline Service
Selah, Washington, United States · On-site
Description Los trabajadores de huerta realizan una variedad de tareas manuales y con equipo relacionadas con la producción de cultivos de fruta de árbol, incluyendo manzanas, cerezas y otras frutas de huerta. Las respon…
Skills: Manual Labor, Fruit Harvesting, Tree Maintenance, Pruning, Irrigation
Spokane, Washington, United States · On-site
$17/hr–$21/hr
Key Responsibilities & Accountabilities: Provide customer service as currently defined by the employer within the scope of the position and within company policy. Train, schedule, and supervise Frozen Food workers to ens…
Skills: Customer Service, Staff Supervision, Scheduling, Inventory Management, Ordering
University Place, Washington, United States · On-site
$16/hr–$26/hr
Position Purpose: Exemplifies and ensures strong customer service in all aspects of the job. Directs and controls the operation of the Frozen Department to achieve sales and profit objectives. Job Description: As a prima…
Skills: Customer Service, Inventory Management, Staff Supervision, Scheduling, Merchandising
Seattle, Washington, United States • Hybrid
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The role focuses on identifying and driving solutions to improve the end-to-end customer experience by translating customer signals into strategic actions. It involves collaborating with cross-functional stakeholders to optimize policies and technologies that restore customer trust.
Requires a Bachelor's degree and at least 7 years of experience in business solution implementation, including 5 years of team leadership and project management. Preferred candidates possess a Master's degree and expertise in Lean Six Sigma or Quality Management.
Now Brewing – shared services senior manager, Customer Advocacy! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
The shared services senior manager, Customer Advocacy, is responsible for identifying, prioritizing, and driving solutions that meaningfully improve the end-to-end customer experience. This role serves as a critical bridge between customer insights and enterprise action —translating signals from across the customer journey into clear opportunities, influencing strategic decisions, and ensuring that when issues occur, they are resolved in a way that restores customer trust in the Starbucks brand.
As a shared services senior manager, Customer Advocacy, you will…
• Systematically listen to and observe customer signals —including contacts, refunds, feedback, and in-store experiences— while analyzing large and complex data sets to identify patterns, root causes, and opportunities to improve customer experience.
• Develop compelling business cases grounded in rigorous analysis, using data-driven insights to influence decision-making and prioritize initiatives that deliver meaningful customer impact.
• Identify, engage, and collaborate with cross-functional stakeholders who own the policies, processes, products, and technologies shaping the customer journey, driving alignment and execution of high-impact solutions.
• Ensure that the policies, technologies, and processes used by Customer Service to remediate customer issues consistently restore trust in Starbucks across all service channels —self-service, automated, and human-assisted— delivering a support experience that delights our customers in every interaction.
We’d love to hear from people with:
• Bachelor’s degree or significant relevant experience
• 7 years working across functional areas to design, develop and implement effective business solutions that align with company and business unit/department objectives.
• 5 years building, leading and mentoring teams.
• 5 years of implementation and/or project management.
• 5 years conducting requirements gathering and analysis.
• 5 years assessing the impact of change and developing processes to ensure effective implementation and user acceptance of new processes, products, procedures, or methods.
• Expert in building and establishing relationships across all levels both within and external to the organization.
• Skilled in influencing and managing change.
• Ability to work in a fast-paced and changing environment.
• Ability to analyze and diagnose problems and to gain buy-in for complex cross-departmental solutions.
• Ability to think and act both strategically and tactically.
• Ability to coach and mentor team members.
• Strong decision-making skills.
Preferred Qualifications
• Master's degree in Business, Data Analytics, Industrial Engineering, or a related field.
• Demonstrated experience in one or more of the following: Quality Management, Product Management, Program Management, Vendor Management, or Operations Management.
• Proven hands-on experience applying Lean / Six Sigma methodologies, preferably within Customer Service or customer-facing operations.
• Experience designing, implementing, and continuously improving policies, processes, and technologies that enhance customer support and experience.
• Strong track record of leading root cause analysis efforts, translating insights into scalable solutions, and establishing standards to prevent recurrence.
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
We believe we do our best work when we're together, which is why we're onsite four days a week.
Join us and inspire with every cup. Apply today!
Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [email protected] or 1(888) 611-2258.
At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. It’s an opportunity to be your personal best. Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities. In everything we do, we are dedicated to our mission: To be the premier purveyor of the finest coffee in the world, inspiring and nurturing the human spirit — one person, one cup and one neighborhood at a time. Explore opportunities, benefits and more at careers.starbucks.com
Offices: 2401 Utah Ave S, Seattle, WA 98134, US · 5140 Yonge Street, (Beside Mel Lastman Square in North York), Toronto, Ontario M2N 6L7, CA · 1805 E Hallandale Beach Blvd, Hallandale Beach, FL 33009, US · 566 Chiswick High Road, London, England W4 5YE, GB
Based on 375 listings with disclosed salaries, most food & beverage jobs in Washington pay between $75k–$138k per year. Individual offers vary with seniority, company size, and specialization.
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