Member Experience and Policy Specialist, Vinted Pay
Vilnius, Vilnius County, Lithuania · Hybrid
$2k–$3k/mo
Mid level$2.0B raised
Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and…
Skills: Customer Support, Complaint Handling, AML Regulations, KYC Regulations, Data Analysis
Employee Expenses Accounting Associate, Group Accounting
Vilnius, Vilnius County, Lithuania · Hybrid
$2k–$2k/mo
Entry level$2.0B raised
Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and…
Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and…
Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and…
Skills: Decision Science, Data Analytics, Fraud Prevention, SQL, Python
Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and…
Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and…
Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and…
Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and…
Skills: Decision Science, Data Analytics, SQL, Python, Looker
Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and…
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HR Delivery Specialist – Compensation Team | SEB, Vilnius
Vilnius, Vilnius County, Lithuania · Hybrid
$2k–$3k/mo
Entry level
We're looking for a goal-oriented team player who always strives for improvement and seeks to broaden their skills! As a part of the SEB Group, we provide world-class financial services to support SEB on the journey of b…
Skills: Advanced Excel, Analytical skills, Time management, Prioritization, Communication
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$2k–$3k/mo
Full-time
Share Options Programme, 25 Working Days Of Holiday, IT Workstation Equipment, Home Workplace Furniture Budget, Private Health Insurance, Confidential Employee Assistance Program
Posted 6d ago
~40 hrs/week
Responsibilities
Establish and enhance the Vinted Pay member support segment by developing support policies and procedures. Manage ticket escalations, legal complaints, and reporting activities for the Bank of Lithuania while collaborating with internal product and operations teams.
Requirements
Proven experience in customer support within regulated environments like fintech or banking, specifically in complaint handling. Requires knowledge of AML/KYC regulations, proficiency in data analysis tools, and strong stakeholder management skills.
Full job description
Brief info about Vinted
Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third. The Vinted Group is made up of three business units that support this mission:
Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.
Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.
Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.
Information about the position
We are building a payments organisation that moves billions of euros across our markets, supported by a strong foundation of Member Support. As a Member Experience and Policy Specialist, you will play a critical role in establishing and enhancing the Vinted Pay member support segment. You will be responsible for developing and improving support policies, also ensuring efficiency and high-quality solutions for ticket escalations and legal complaints. Join us in making a significant impact on our global payments ecosystem and enhancing the trust of our members through exceptional support and compliance.
In this position, you’ll
Co-own the establishment of Vinted Pay member support segment.
Deliver launch and scale activities for member support.
Develop and improve policies and procedures in wallet services related support processes.
Ensure compliance for legal complaint handling processes and deliver reporting activities for Bank of Lithuania.
Own efficiency and high quality solutions for ticket escalations.
Collaborate with internal teams (e.g. product, community support operations etc.) and manage stakeholders (e.g. partners, payment providers etc.)
About you
Proven experience in customer support preferably within payments, fintech, banking, e-money, marketplaces, or another regulated environment.
Have experience with costumer complaint handling to financial institutions.
Knowledge of anti-money laundering (AML) and know your customer (KYC) regulations and knowledge how to apply them to customer support operations.
Confident using Excel/Google Sheets to analyse data and make informed decisions.
Strong analytical and problem-solving skills, with the ability to identify root causes, improve workflows, and propose scalable solutions.
Prior experience with cross-departmental stakeholder management.
Strong verbal communication and negotiation skills, with fluency in English.
Strong time management and organisational skills.
Confident in operating within ambiguously defined structures with an ability to deliver tangible results.
Comfortable working in a dynamic, fast-paced environment.
Familiarity with risk assessment and mitigation strategies, as well as experience using BI tools such as Looker or similar platforms, would be considered an advantage.
Work perks
The opportunity to benefit from our share options programme
25 working days of holiday
Access to all the tools & tech needed for work
Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
Private health insurance
Confidential Employee Assistance Program (EAP) for you and your family
Frequent team-building events
A personal monthly budget for shopping on Vinted
The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
A dog-friendly office
In Vilnius office: gym & in-house meals at friendly prices
In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast
Working at Vinted
Individual Learning Budget
We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.
Hybrid Work
We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.
Equal Opportunity
The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.
The gross monthly salary range for this position is:
€2.483—€3.358 EUR
Related keywords
Vinted PayFintechE-moneyMarketplacesAMLKYCBank of LithuaniaWallet ServicesLookerBI ToolsComplianceRisk MitigationMember ExperiencePayment ProvidersCustomer Support Operations
Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third. The Vinted Group is made up of three business units that support this mission:
Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.
Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.
Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.
Offices: Švitrigailos gatvė, 13, Vilnius, Vilniaus, LT · Unter den Linden 14, Berlin, BE 10117, DE · Herengracht 54, 1015BN, Amsterdam, NL · Drobės g 62, 401-403, Kaunas, Kaunas County, LT
How many Finance & Accounting jobs are open in Vilnius, Lithuania right now?
There are currently 532 open finance & accounting positions in Vilnius, Lithuania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Vilnius, Lithuania?
Companies currently hiring include SEB Varahaldus, Luminor Group, Artea, Ignitis Group Latvija, Guidehouse, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Vilnius, Lithuania?
Yes — 438 of the 532 open finance & accounting positions offer remote or hybrid work (9 remote, 429 hybrid).
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