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Full-time
Unlimited Holiday, Competitive Compensation Plan, Personal Growth Fund, Monthly Recognition And Awards, Optional Workspaces In Warsaw, London And Atlanta
Posted 1d ago
~40 hrs/week
Remote in Lithuania
Responsibilities
Manage collections to minimize losses and maximize cash flow while maintaining positive relationships with borrowers. Collaborate with senior leadership to provide feedback on operations and improve the customer experience.
Requirements
Candidates must have previous experience in a collections role and be eligible to work in Lithuania without visa sponsorship. Strong communication skills and the ability to handle difficult conversations with company owners are essential.
Full job description
Remite role based in Lithuania
Role Overview 🚀
We’re looking for exceptional people to join our growing Collections team at a fast paced and rapidly growing FinTech company. You must have previous collection experience, excel at managing customers and be motivated to build a career in Collections. We will teach you everything you need to know and support you to become the best Collection Specialist you can be! This is your chance to work for one of the best companies in the market! Uncapped is a winner in this industry and is continuing to expand. You will be given the opportunity to grow and progress whilst receiving excellent training and ongoing development.
About Uncapped 👫
Founded in 2019, Uncapped is the fastest, most affordable way for growing online businesses to fund marketing and inventory. The company was born out of frustration with the limited financing options available for UK and European entrepreneurs to finance growth.
Uncapped provides working capital loans to brands and retailers around the world, doing between $10m and $100m in turnover.
Uncapped has raised VC funding from most notable investors including Lakestar, Mouro Capital, Global Founders Capital, White Star Capital, Seedcamp, and All Iron Ventures.
What you will do ✍️
You'll get to work with our Collections Lead, Head of Underwriting , CRO, CEO and also the most senior people representing our clients.
You'll have a major impact on the Uncapped bottom line and give us a platform for growth by ensuring we minimise our losses and maximise cash flow for investing in the growth of our portfolio.
You need to get a kick out of working in a fast-paced, solutions-oriented environment. Finding the problem is half the battle, coming up with the solution is the prize.
The customer-facing side of the business is central to what we do. We care about each and every one of our borrowers. Their delight is our success. Your interactions with them inform how we grow our business. You’re not a cog in the machine: you’re a source of information on how we can get better.
You will join a growing team where your day-to-day is dynamic and employee input into operations is valued. Joining the customer-facing side of the business is a really important task - happy customers are a vital part of our success!
You will be interacting with new and existing customers on a daily basis, ensuring they enjoy a seamless and great experience. Problem-solving, keeping a calm head, and having a ‘can-do’, friendly attitude are essential.
You will need to be well-versed in having difficult conversations with company owners with a view to finding solutions for both parties.
Who you are 👀
You are a resilient, empathetic professional, with an ability to work out the best solutions for customers, while moving at a fast pace.
You have previous experience in a Collections role
You enjoy speaking with customers and having challenging conversations
You have excellent communication skills via the phone, email and live chat
You have a passion for customer service
You’ll show sensitivity and courage to help find the best solutions for our customers who are struggling
You enjoy problem-solving and thinking creatively and independently
What we offer 🎁
At Uncapped, our people make us successful. We are a start-up with big goals, and we work hard, so we want to give everyone the benefits they really want. We are continually adding to this list as new people join -- here are some of the things you can expect:
Unlimited holiday: we believe that well-rested and happy people make the best employees
Competitive compensation plan
Personal growth fund: Raise your game from great to spectacular
Monthly recognition and awards: Celebrate wins big and small
The opportunity to make a big impact every day on the lives of European and US entrepreneurs.
Optional workspaces in Warsaw, London and Atlanta
We can only consider applications from candidates eligible to work in Lithuania without requiring visa sponsorship.
Related keywords
FinTechCollectionsWorking Capital LoansCash FlowUnderwritingCustomer ExperienceB2B CollectionsDebt RecoveryFinancial Services
Helping founders win | Fast, flexible finance to grow your business from £10k - £10m
Industry
Financial Services
Company size
51-200 employees
Founded
2019
Headquarters
London, England
LinkedIn followers
62,113
Total funding
$362M
Founded in 2019, Uncapped provides working capital lines from $10k to $2m to growing ecommerce brands, retailers and sellers allowing founders to access fair and flexible finance.
In those 4 years, Uncapped have become a leading alternative finance provider and empowered thousands of ambitious companies to turbocharge growth through non-dilutive capital allowing them to fund inventory, marketing and all other growth needs all while retaining full control and ownership of their business.
Want to find out how we can help scale your business? Get in touch today
Offices: 4-5 Bonhill Street, London, England EC2A 4BX, GB · 42/44 Buckhurst Avenue, Sevenoaks, England TN13 1LZ, GB
How many Customer Service & Support jobs are open in Vilnius, Lithuania right now?
There are currently 205 open customer service & support positions in Vilnius, Lithuania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Vilnius, Lithuania?
Companies currently hiring include Lidl Lietuva, Rimi Lietuva, IKI, Western Union, Cencora, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Vilnius, Lithuania?
Yes — 69 of the 205 open customer service & support positions offer remote or hybrid work (7 remote, 62 hybrid).
How do I apply for Customer Service & Support jobs in Vilnius, Lithuania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.