Inbank is a financial technology company with an EU banking license that connects merchants, consumers, and financial institutions on its next-generation embedded finance platform. Our financing solutions are embedded se…
Skills: People management, Customer care, Customer support, Contact-centre operations, Call-centre operations
Freedom24 is the investment platform of the international financial company Freedom Holding Corp. (NASDAQ: FRHC), serving over 400,000 clients worldwide in the investment brokerage sector. Clients have access to more tha…
Skills: Sales, Brokerage, Investment products, Client relationship management, Communication
Ką veiksi pas mus? Būsi atsakingas (-a) už pirkėjų ir tiekėjų skolų apskaitą, suderinimą bei priežiūrą; Rengsi ir analizuosi skolų ataskaitas; Administruosi tarpusavio užskaitas; Atliksi mokėjimų ruošimą ir vykdymo kontr…
Job Family: Investigator Travel Required: Up to 10% Clearance Required: None As a Supervisor, you will leverage your experience and continue your professional development by providing supervision, instructions and feedba…
Skills: People Management, AML Compliance, BSA Knowledge, Sanctions Screening, Transaction Monitoring
We're looking for Business Analyst to join our Finance team. You'll work closely with the financial controller, accounting and other departments to deliver reliable financial data and business insight - strengthening our…
Skills: Financial analysis, Business control, Budgeting, Forecasting, KPI monitoring
Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and…
Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and…
Skills: Decision Science, Data Analytics, Fraud Prevention, SQL, Python
Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and…
Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and…
Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and…
Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and…
Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and…
Vyresnysis (-ioji) analitikas (-ė) darbui su likvidumu reguliacinių ataskaitų skyriuje
Kaunas, Kaunas County, Lithuania · Hybrid
$3k–$5k/mo
Mid level$1.1B raised
Arčiau kiekvieno esantis bankas – taip, tai apie mus! Esame tikri, kad tavo karjera gali prasidėti arba sėkmingai tęstis būtent čia. Šiandien į Artea banko komandą kviečiame motyvuotą ir atsakingą Vyresnįjį(-iąją) analit…
Skills: Regulatory reporting, Liquidity risk, COREP, Data analysis, Financial reporting
Join our international team as a Senior HR Specialist (Total Rewards & Performance Management) in Lithuania. The Senior HR Specialist (Total Rewards & Performance Management) is responsible for Total Rewards and Performa…
Skills: Performance management, Compensation and benefits, Data analysis, MS Excel, MS Office
Pinigų plovimo prevencijos specialistas (-ė), Sankcijų patikros ir stebėsenos skyriuje | SEB, Kaunas
Kaunas, Kaunas County, Lithuania · Hybrid
$2k–$3k/mo
Mid level
Junkis prie mūsų šiandien ir paspartink žingsnį tvarios ateities link. Nori veikti ten, kur svarbu? Pasirinkai teisingą darbo skelbimą. SEB banke priimami sprendimai turi įtakos verslo veiklos kryptims Baltijos šalyse ir…
Arčiau kiekvieno esantis bankas – taip, tai apie mus! Esame tikri, kad tavo karjera gali prasidėti arba sėkmingai tęstis būtent čia. Šiandien į Artea Asset Management komandą kviečiame motyvuotą ir atsakingą Specialistą …
Skills: Investment accounting, Fund accounting, Financial instrument valuation, Reporting, Audit support
Arčiau kiekvieno esantis bankas – taip, tai apie mus! Esame tikri, kad tavo karjera gali prasidėti arba sėkmingai tęstis būtent čia. Šiandien į Artea banko komandą kviečiame motyvuotą ir atsakingą Procesų vadybininkas (-…
Skills: KYC, AML, Process management, Business analysis, Project management
AML specialistas (-ė) Retrospektyvioje stebėsenoje.
Kaunas, Kaunas County, Lithuania · Hybrid
$2k–$2k/mo
Entry level$1.1B raised
Arčiau kiekvieno esantis bankas – taip, tai apie mus! Esame tikri, kad tavo karjera gali prasidėti arba sėkmingai tęstis būtent čia. Šiandien į Artea banko komandą kviečiame motyvuotą ir atsakingą Specialistą (-ę), kuris…
AML specialistas (-ė) Retrospektyvioje stebėsenoje.
Kaunas, Kaunas County, Lithuania · Hybrid
$2k–$2k/mo
Entry level$1.1B raised
Arčiau kiekvieno esantis bankas – taip, tai apie mus! Esame tikri, kad tavo karjera gali prasidėti arba sėkmingai tęstis būtent čia. Šiandien į Artea banko komandą kviečiame motyvuotą ir atsakingą Specialistą (-ę), kuris…
Skills: AML, Transaction monitoring, Sanctions screening, Risk assessment, Data analysis
Brief info about Vinted Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$3k–$3k/mo
Full-time
Hybrid working model, Health insurance, Stebby app, Extra vacation days, Company events, Team events
Posted 1d ago
~40 hrs/week
Responsibilities
You will lead and develop a team of Customer Care Specialists to ensure high-quality service and performance targets are met. Additionally, you will monitor service metrics, optimize support processes, and collaborate across departments to enhance the overall customer experience.
Requirements
The ideal candidate has at least 2 years of people-management experience in a customer support or contact-centre environment. Proficiency in Zendesk, strong analytical skills, and fluency in both Lithuanian and English are required.
Full job description
Inbank is a financial technology company with an EU banking license that connects merchants, consumers, and financial institutions on its next-generation embedded finance platform. Our financing solutions are embedded seamlessly into the shopping journey of 6,000+ retailers. This helps our merchant partners grow their businesses, while end customers benefit from a frictionless shopping experience wherever they are. With a focus on innovation and growth, we are looking for talented people to join our team of 440+ working across our offices in Estonia, Latvia, Lithuania, Poland, and the Czech Republic.
We’re looking for an experienced, proactive, and people-focused Customer Care Team Lead to join our team in Kaunas. In this role, you will be responsible for ensuring timely, high-quality customer service across phone and written communication channels, continuously improving support processes, and driving a positive customer experience.
You will lead and develop a team of Customer Care Specialists, helping them achieve performance targets, maintain service quality, and grow professionally. A key part of your role will be to monitor customer service metrics, identify improvement areas, and implement solutions that increase efficiency, customer satisfaction, and NPS.
What you’ll be doing?
Ensuring timely, professional, and high-quality customer care via phone, email, and other communication channels, and supporting the team in handling complex, escalated, or sensitive customer cases.
Leading, coaching, motivating, and developing the Customer Care team while promoting ownership, accountability, continuous learning, and a customer-centric culture.
Monitoring team performance, workload, service levels, response times, and quality indicators, and preparing relevant reports, insights, and recommendations for management.
Contributing to workforce planning, scheduling, onboarding, and training of new team members.
Driving continuous improvement of support processes, workflows, templates, and internal procedures while clearly communicating changes, updates, and new procedures within the team.
Ensuring consistent service quality and compliance with internal standards, regulatory requirements, and company policies.
Analysing customer feedback, complaints, NPS results, and service data to identify trends and implement initiatives that improve customer satisfaction, loyalty, and the overall customer experience.
Collaborating closely with Sales, Product, Legal, Compliance, Risk, IT, Operations, and other departments to resolve customer issues efficiently.
Ideally, you would have:
At least 2 years of people-management experience, ideally in Customer Care, Customer Support, or contact-centre operations.
A solid understanding of front-line call-centre operations, including call flows, service levels, workload distribution, queue management, and telephony systems.
An analytical, proactive, and ownership-driven approach, with the ability to monitor metrics, identify trends, solve problems, and drive improvements in a fast-paced environment.
Hands-on experience with Zendesk or a similar ticketing system.
Good written and spoken Lithuanian and English.
A valid category B driving licence.
What you’ll get in return:
A hybrid working model, providing flexibility and work-life balance.
A gross monthly base salary of €2,500–€3,000, depending on experience, plus variable pay based on performance.
Exciting working environment with opportunities to develop professionally.
Additional Health Insurance or Stebby app.
Extra vacation days after the 3rd year.
Company, team events and trainings.
A comfortable, pet-friendly office in Kaunas.
Sounds like a fit?
Apply, and our recruitment team will be in touch. If you’re unsure but curious, apply anyway - we’re happy to explore together.
When submitting your application, kindly ensure your CV is in English.
Inbank is a financial technology company with an EU banking licence that connects merchants, consumers and financial institutions on its next generation embedded finance platform. Partnering with 6,000+ merchants, Inbank has 872,000+ active contracts and collects deposits across Europe. Its bonds are listed on the Nasdaq Tallinn Stock Exchange.
Offices: Niine 11, Tallinn, Harju 10414, EE · Akmenu iela 14, Riga, LV 1048, LV · Fabryczna 5a, Warszawa, PL 00-446, PL · Kareivių g. 11B, Vilnius, LT 09109, LT · Lazarská 13/8, Praegue, 120 00 , CZ
How many Finance & Accounting jobs are open in Kaunas, Lithuania right now?
There are currently 66 open finance & accounting positions in Kaunas, Lithuania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Kaunas, Lithuania?
Companies currently hiring include Artea, Vinted, Guidehouse, Axioma Metering, Ignitis Group Latvija, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Kaunas, Lithuania?
Yes — 49 of the 66 open finance & accounting positions offer remote or hybrid work (1 remote, 48 hybrid).
How do I apply for Finance & Accounting jobs in Kaunas, Lithuania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.