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Full-time
Restricted Stock Units, Employee Stock Purchase Plan, Immersive global induction programme, Wellbeing programmes, Mental health support, Yoga classes
Posted 8d ago
~40 hrs/week
Responsibilities
You will serve as the first point of contact for customers, troubleshooting payment inquiries and guiding them through the payment process. Additionally, you will collaborate with internal departments to resolve issues and provide feedback on payer trends to senior staff.
Requirements
The role requires professional proficiency in both English and Spanish and at least 2 years of experience in customer support, banking, or payments. Candidates must demonstrate strong communication skills and the ability to work in a fast-paced, global environment.
Full job description
Company Description
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
The Opportunity
We, at Flywire, are seeking a Payment Experience Associate I.
Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems.
As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process. You will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries. You're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. The role offers a strong base to build a career within Flywire.
You will
Develop a thorough understanding of the company’s products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users.
Handle customers' questions and concerns by phone, chat, email or any applicable contact channels with speed, professionalism and empathy. Be a brand ambassador and make a positive first impression of Flywire.
Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue.
Solve complex payment problems utilizing different software tools and collaborating closely with team members and other departments.
Conduct daily follow-up with previously unresolved requests.
Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to the senior members.
Stay updated on new product features, updates, and company policies to provide accurate and current information to customers.
Be inspired to take initiative in new projects that contribute to the greater success of the business.
Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves.
Take on new responsibilities and adapt to shifts in customer needs and company goals with a positive and proactive attitude.
Have fun while working hard with a goal-oriented team.
Qualifications
Here’s What We’re Looking For:
General
Business proficiency in English and Spanish.
2 years of experience in customer support, a background in banking or payments is a plus.
Strong work ethic focused on learning and effectively performing assigned tasks.
Availability to work 11am-7pm, Monday to Friday.
Communication
Demonstrates strong written and verbal communication skills, confidently engaging with customers across all contact channels (including phone, chat, email, WeChat, WhatsApp, etc.) and accurately documenting customer interactions and follow-up actions.
Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style.
Efficient communication with internal teams and demonstrate global collaboration.
Knowledge & Application
Capable of addressing straightforward and routine customer issues by adhering to established guidelines and standard operating procedures (SOPs).
Maintains up-to-date knowledge of products and services to provide accurate and reliable information to customers.
Problem Solving
Familiar with standard operating procedures and basic troubleshooting techniques to efficiently resolve a variety of frontline customer inquiries across multiple channels and platforms.
Proactiveness and to escalate more complex issues to higher levels of support, utilizing active listening skills to fully understand and respond to customer queries.
Data Analysis
Responsible for basic data entry and reporting tasks, ensuring accurate documentation and organization of data from customer interactions.
Technologies We Use:
Zendesk
Google Workspace
Banking and partner back offices
Looker
Slack
Additional Information
Competitive compensation including Restricted Stock Units
Employee Stock Purchase Plan (ESPP)
Flying Start, our immersive global induction programme
Work alongside brilliant people, see more via #InsideFlywire on social media
A dynamic global team collaborating virtually for years
Wellbeing programmes including mental health, wellness and yoga, pilates and HIIT classes with global FlyMates
The chance to be a meaningful part of our success, since every FlyMate makes an impact
Competitive time off including FlyBetter Days to volunteer for a cause you believe in and Digital Disconnect Days
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Delivering the most important and complex payments.
Industry
Software Development
Company size
1,001-5,000 employees
Headquarters
Boston, MA
LinkedIn followers
268,031
Total funding
$583M
Flywire Corporation (Nasdaq: FLYW) is a global payments enablement and software company. We combine our proprietary global payments network, next-gen payments platform and vertical-specific software to deliver the most important and complex payments for our clients and their customers.
Flywire leverages its vertical-specific software and payments technology to deeply embed within the existing A/R workflows for its clients across the education, healthcare and travel vertical markets, as well as in key B2B industries. Flywire also integrates with leading ERP systems, such as NetSuite, so organizations can optimize the payment experience for their customers while eliminating operational challenges.
Flywire supports more than 4,900+ clients with diverse payment methods in more than 140 currencies across 240 countries and territories around the world. Flywire is headquartered in Boston, MA, USA with global offices.
Offices: 141 Tremont Street, 10th Floor, Boston, MA 02111, US · Calle del Grabador Esteve, 14, Valencia, 46004, ES · 45 Folgate St, London, London E1 6GL, GB · 38 Beach Road, South Beach Tower, #06-11, Singapore, Singapore 189767, SG · 107-6012, Tokyo, Akasaka, Minato-ku, 12/F Ark Mori Building, 1-12-32, Tokyo, Japan 107-6012, JP
How many Finance & Accounting jobs are open in Valencia, Spain right now?
There are currently 99 open finance & accounting positions in Valencia, Spain listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Valencia, Spain?
Companies currently hiring include DKB Code Factory GmbH, Apex Group Ltd, Flywire, Ebury, Plug and Play, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Valencia, Spain?
Yes — 63 of the 99 open finance & accounting positions offer remote or hybrid work (5 remote, 58 hybrid).
How do I apply for Finance & Accounting jobs in Valencia, Spain?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.