Product Manager — Customer Service Automation (Business Banking)
Valencia, Valencian Community, Spain · Hybrid
Senior
Welcome to DKB Code Factory…. { { … a_place_to_stay_yourself: } } ; { { … a_place_to_stay_curious: Join DKB Code Factory as the Product Manager for Customer Service Automation and own the roadmap and backlog for PEGA-bas…
Skills: Product Management, Business Analysis, Agile, Scrum, Kanban
About the Role The Client Account Executive helps customers navigate one of the most important financial moments of their lives: buying property abroad. Sitting within the Redpin Payments team, the role is directly respo…
Welcome to DKB Code Factory…. { { … a_place_to_stay_yourself: } } ; { { … a_place_to_stay_curious: Join DKB Code Factory as the Product Manager — Premium Cards and own the product roadmap and backlog that shape premium c…
En la Red de Agencias de Santalucía contamos con personas comprometidas, positivas, con actitud emprendedora y con ganas de marcarse nuevas metas aprendiendo más cada día. Conoce cómo es el día a día como comercial de la…
En la Red de Agencias de Santalucía contamos con personas comprometidas, positivas, con actitud emprendedora y con ganas de marcarse nuevas metas aprendiendo más cada día. Conoce cómo es el día a día como comercial de la…
WHO WE ARE: Plug and Play Tech Center is the largest global innovation platform and one of Silicon Valley’s most active early stage investors. We bring together the best start-ups and the world's largest corporations to …
Skills: Startup Sourcing, Due Diligence, Market Research, Competitive Analysis, Relationship Building
FundRock LIS S.A. is a successful third-party UCITS management company and AIFM headquartered in Luxembourg and with an office in Dublin, delivering fund solutions to renowned investment managers and fund initiators. Fou…
Skills: Alternative Investments Analysis, Private Equity, Real Estate, Private Debt, AML/KYC/TF Checks
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, a…
Skills: Python, Cloud architecture, Terraform, AWS, Generative AI
Welcome to DKB Code Factory…. { { … a_place_to_stay_yourself: } } ; { { … a_place_to_stay_curious: Let’s build banking that works for people, one clean line of code at a time. At DKB Code Factory, we’re building the mobi…
En EY, damos forma al futuro con confianza. Aquí encontrarás más que un trabajo: una oportunidad para crecer, aprender y dejar huella. Únete a nuestros 7.000 profesionales en España y 15 oficinas y a una red global de 40…
Skills: SAP Finance, Business Intelligence, Data Analytics, SQL, Python
Post Settlement Analyst Intern, Valencia PropHero is an AI-driven marketplace transforming property investment. Backed by global VCs and founded by McKinsey alumni, we’re expanding our team. Join our thriving, and flexib…
Skills: Administrative Follow-up, Case Analysis, Documentation, CRM Management, Microsoft Word
Responsable de Negocio - Captación Agentes - Málaga
Málaga, Andalusia, Spain · Hybrid
Senior
¡Hola! Soy Mariana, recruiter de esta posición. Viajar es una de mis mayores alegrías, y lo que lo hace aún más especial es poder vivir esas experiencias con mi familia y nuestra querida gata Rosita. Quizás somos la déci…
Skills: Business Development, Agent Network Management, Commercial Management, Leadership, Data-Driven Decision Making
Responsable de Negocio - Captación Agentes - Málaga
Málaga, Andalusia, Spain · Hybrid
Senior
¡Hola! Soy Mariana, recruiter de esta posición. Viajar es una de mis mayores alegrías, y lo que lo hace aún más especial es poder vivir esas experiencias con mi familia y nuestra querida gata Rosita. Quizás somos la déci…
Fourvenues Fourvenues is a tech platform born from within the entertainment industry, which gives it a first-hand understanding of what venues actually need to run their business. The platform brings everything under one…
Skills: Strategic Finance, FP&A Leadership, Fundraising, Capital Allocation, M&A Evaluation
Enterprise Technology - Consultor/a SAP Financiero en Valencia
Valencia, Valencian Community, Spain · Hybrid
Mid level
¿Te imaginas participando en la transformación de las principales organizaciones nacionales e internacionales? En Deloitte estamos comprometidos con generar un impacto en la sociedad, en nuestros clientes y en ti. En Del…
Skills: SAP FI, SAP CO, SAP FICA, SAP PA, SAP CO-PA
Company description Pinnacle Fund Services (Pinnacle) is a privately owned company headquartered in Vancouver, Canada, that provides high-quality accounting and administrative services to hedge funds, private equity fund…
Skills: Double-entry Bookkeeping, Fund Accounting, Microsoft Excel, English Proficiency, Interpersonal Communication
📢 ¡Únete a Grupo Alonso como Controller Financiero Internacional! 🚢🚆✈️ ¿Buscas el próximo paso en tu carrera en Finanzas? 🚀 ¿Te apasiona las finanzas en un entorno dinámico y multinacional? 🌍 En Grupo Alonso, un hol…
Welcome to DKB Code Factory…. { { … a_place_to_stay_yourself: } } ; { { … a_place_to_stay_curious: Lead Code Factory Spain’s offensive security capability as the Lead IT Security AI Redteamer. Use AI driven redteam techn…
Skills: Red Teaming, AI-Assisted Offensive Security, API Security, Cloud Security, AWS
Product Manager — Customer Service Automation (Business Banking)
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Team spirit, Personal development support, Community events
Posted 14d ago
~40 hrs/week
Responsibilities
You will own the product roadmap and backlog for PEGA-based customer service automation to improve efficiency and customer experience in Business Banking. You will also lead discovery, process-mapping, and cross-functional collaboration to deliver scalable automation solutions.
Requirements
The role requires 3–7+ years of experience in product management or business analysis within Agile teams. Strong skills in business process analysis, workflow optimization, and stakeholder management are essential, with banking or PEGA experience considered a plus.
Full job description
Welcome to DKB Code Factory….
{ { … aplacetostayyourself:
} } ;
{ { … aplacetostaycurious:
Join DKB Code Factory as the Product Manager for Customer Service Automation and own the roadmap and backlog for PEGA-based automation that directly reduces handling time and improves customer experience across Business Banking. You will translate operational problems into high-impact automation, drive measurable efficiency gains, and partner closely with engineering, architects and frontline Customer Service teams to deliver reliable, scalable solutions.
} } ;
{ your_responsibilities: [
Own and continuously evolve the Product Roadmap and Product Backlog for Customer Service automation initiatives, making priorities, milestones and dependencies transparent.
Lead discovery and process-mapping for priority Business Banking customer service workflows; identify and validate automation opportunities with frontline workers and stakeholders.
Define implementation-ready user stories and acceptance criteria; run regular backlog refinement to ensure high sprint readiness and predictable delivery.
Drive delivery of automation increments (PEGA or equivalent workflows) from idea to production, ensuring measurable outcomes such as reduced manual handling time and improved stakeholder satisfaction.
Apply data-informed prioritization (e.g., WSJF, Value vs. Effort) and track product KPIs to guide decisions and demonstrate business impact.
Facilitate cross-functional workshops and align business, engineering, architecture and operations on scope, trade-offs and release planning.
Establish continuous discovery and feedback loops to iterate on product improvements and reduce rework over time.
Promote responsible use of AI tools in discovery and backlog practices, ensuring governance and compliance.
3–7+ years’ experience as a Product Manager, Business Analyst, or similar product delivery role within Agile teams.
Proven experience owning product roadmaps, backlog prioritization, and delivering product increments in cross-functional teams.
Strong skills in business process analysis, workflow optimization and digital process automation.
Experience applying data-driven prioritization and defining outcome-oriented KPIs.
Excellent stakeholder management, workshop facilitation and communication skills across technical and non-technical audiences.
Familiarity with Jira, Confluence, and Miro; strong working knowledge of Scrum and Kanban practices.
Experience in Banking, Business Banking, Customer Service, or regulated environments is a strong advantage.
PEGA platform experience is a plus.
Fluent in English (required); German is a plus.
You're passionate about your work, but also know how to enjoy your free time!
] } ;
Got the feeling not to match every single requirement? Don’t worry! We encourage you to apply anyways, even if your qualifications do not align perfectly. You might still be just the right candidate for us!
{ { … aplacetostaytogether:
From Morning Daily to Afterwork Drink, team spirit is essential to us. The heart of our togetherness is that we truly are connected with each other: We not only share fun & laughter, but also honest opinions - because that's how we grow: We exchange ideas, give support in our personal development, and celebrate success together! Besides our great community, we also offer numerous other benefits...
} } ;
Related keywords
Product ManagerCustomer Service AutomationBusiness BankingPEGAAgileProduct RoadmapProduct BacklogBusiness Process AnalysisWorkflow OptimizationDigital Process AutomationWSJFKPIsJiraConfluenceMiroScrum
Emerged out of the Deutsche Kreditbank (DKB), Code Factory is where technological innovation meets exceptional design.
Our vision is to establish Deutsche Kreditbank (DKB) as the choice for an irresistible banking experience. We create intuitive, customer-centric digital products that make banking a seamless and reliable experience for everyone. As fearless pioneers of the DKB group, our mission is to encourage experimentation and continuously challenge the status quo.
Founded in 2018, we collaborate in cross-functional product teams with colleagues from DKB to build digital solutions for private and business customers. Additional, we also support in developing software to digitalize processes within DKB, being used by our own colleagues!
Code Factory has evolved beyond employing just developers. We are the go-to company for UX and UI expertise, have an in-house research team, analyse data, and are guided through the complete digital product development by our agile methodologies chapter.
How many Finance & Accounting jobs are open in Valencia, Spain right now?
There are currently 99 open finance & accounting positions in Valencia, Spain listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Valencia, Spain?
Companies currently hiring include DKB Code Factory GmbH, Apex Group Ltd, Flywire, Ebury, Plug and Play, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Valencia, Spain?
Yes — 62 of the 99 open finance & accounting positions offer remote or hybrid work (5 remote, 57 hybrid).
How do I apply for Finance & Accounting jobs in Valencia, Spain?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.