Contact Center - Customer Service Representative (Bilingual - Spanish Required)
Tallahassee, Florida, United States · On-site
Entry level$500K raised
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Full-time
high school
Health insurance, Dental insurance, Vision insurance, 401(k) with company match, Paid time off, Paid holidays
Posted 54d ago
~40 hrs/week
Responsibilities
The representative will handle member inquiries regarding various financial products and services while accurately processing routine transactions. They are responsible for identifying member needs, recommending appropriate credit union solutions, and maintaining compliance with all internal policies.
Requirements
Candidates must possess a high school diploma or equivalent and at least one year of experience in a call center or financial institution. Fluency in both English and Spanish is mandatory, along with strong computer skills and the ability to work flexible shifts.
Full job description
Love Helping People? Join First Commerce Credit Union as a Contact Center Representative!
If you're someone who thrives on delivering exceptional service, solving problems, and making a positive impact, this is the role for you. At First Commerce Credit Union, we're not just about banking - we're about empowering generations and transforming communities.
As a Contact Center Representative (Full-Time), you'll be the voice of First Commerce, assisting members with their financial needs and ensuring every interaction reflects our commitment to remarkable service. This role will serve a diverse membership base, including Spanish-speaking members. The ability to communication fluently in both English and Spanish is essential to providing an exceptional member experience. Your work helps build strong relationships and supports our vision to be our members' financial partner for life.
What You'll be Doing
You'll handle a variety of member service tasks, including:
Responding to inquiries about ATM, iBranch, debit/credit cards, payroll, ACH, wires, rates, Mobile Banking, uMonitor, Bill Pay, Pop Money, and CPI premiums.
Accurately completing routine financial transactions such as transfers, loan payments, address changes, check orders, wire transfers, and account maintenance.
Identifying member needs and recommending credit union products and services, including opening deposit accounts.
Professionally corresponding with members via phone, email, and fax with a sense of urgency.
Balancing transactions daily and ensuring compliance with all policies and regulations.
What You Bring to the Table
A high school diploma or equivalent.
At least 1 year of experience in a call center, teller role, or related financial institution position with proven sales and service performance.
A sincere desire to serve members primarily through phone and email communication.
Excellent listening and communication skills, both written and verbal.
Strong computer skills and ability to multitask in a fast-paced environment.
Ability to handle confidential information and learn quickly.
Patience and a positive attitude when handling irate members or stressful situations.
Must be available for closing shifts and weekend shifts, as needed.
Ability to fluently speak, read, and write in both English and Spanish is required.
Demonstrated ability to assist members in Spanish across phone, chat, and/or written communication.
Why First Commerce?
We're a full-service, member-owned credit union with deep roots in the community and a bold vision for the future. Our culture is built on integrity, innovation, and service excellence, and we're proud to empower our team members to grow, lead, and thrive. At First Commerce, you're not just joining a company - you're joining a cause.
What's in It for You?
At First Commerce, we believe in taking care of our team just like we take care of our members. Here's what you can expect:
Competitive hourly pay
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Employee assistance programs
Ongoing training and career development
Opportunities to grow within the credit union
Plus, you'll be part of a team that's supportive, energetic, and passionate about making a difference. And if you help us find our next great hire? You'll earn a $500 referral bonus!
Ready to Start Your Journey? Apply today and become part of a team that's redefining what it means to serve.
First Commerce Credit Union - Where Service Meets Purpose.
First Commerce is committed to the well being of our community and all of us living in it. We're committed to making a difference with every person we meet and proudly support organizations that show that same level of passion and commitment.
Initially, it may be difficult to see the difference in the types of services offered by credit unions or banks and savings and loans. However, once you have spent time in a credit union, you will recognize that there is a world of difference in the attitude and the quality of service which credit unions provide to their members.
Offices: 2073 Summit Lake Drive, Tallahassee, FL 32317, US · 107 East College Ave, Tallahassee, FL 32301, US · 1741 Old St. Augustine Road, Tallahassee, FL 32301, US · 4472 Lafayette St., Marianna, FL 32446, US · 1460 Capital Circle NW, Tallahassee, FL 32303, US
How many Finance & Accounting jobs are open in Tallahassee, FL right now?
There are currently 321 open finance & accounting positions in Tallahassee, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Tallahassee, FL?
Companies currently hiring include Florida Department of Agriculture and Consumer Services, H&R Block, Symmetry Financial Group, First Commerce Credit Union, Bank of America, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Tallahassee, FL?
Yes — 82 of the 321 open finance & accounting positions offer remote or hybrid work (57 remote, 25 hybrid).
How do I apply for Finance & Accounting jobs in Tallahassee, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.