Singapore, Singapore · Hybrid
The Customer Success Director for E-Invoicing, Tax & Compliance is responsible for driving adoption, retention, and expansion across our most valuable tax, accounting, and compliance customers. This role serves as the pr…
Skills: Customer Success Management, Account Management, C-Suite Relationship Management, Tax Operations, Regulatory Compliance
Singapore, Singapore · On-site
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Singapore, Singapore · On-site
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Skills: Compensation Design, Benchmarking, People Analytics, Job Evaluation, Data Visualization
Singapore, Singapore · Hybrid
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Skills: Insurance Broking, Underwriting, Claims Management, Risk Management, Client Relationship Management
Singapore, Singapore · On-site
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Skills: Outbound Calling, Sales Acquisition, Customer Service, Persuasion, Retail Banking Products
Singapore, Singapore · On-site
Company: 1011 United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, E…
Skills: Sales Acquisition, Outbound Calling, Customer Service, Persuasion, Retail Banking Products
Singapore, Singapore · Hybrid
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Skills: LNG Industry Knowledge, Gas Market Analysis, Contract Management, LNG Trading, Terminal Operations
Singapore, Singapore · On-site
Company: 1011 United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, E…
Skills: Equities Trading, System Analysis, Functional Design, OMS/EMS, FIX Protocol
Singapore, Singapore · Hybrid
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Skills: People Management, Project Management, Infrastructure Design, Budget Management, IT Strategy
Singapore, Singapore · On-site
[What the role is] [What the role is] You will be part of the team overseeing grant governance and programme evaluation frameworks and initiatives in BCA to ensure compliance with grant policies and guidelines, including…
Skills: Grant Governance, Programme Evaluation, Stakeholder Management, Internal Controls, Risk Management
Singapore, Singapore · Hybrid
Job Description: Details of the Division and Team: Deutsche Bank Private Bank is one of the largest wealth managers worldwide. We offer our clients a broad range of traditional and alternative investment solutions, as we…
Skills: 1st Line Of Defence Controls, Risk Assessment, Private Banking, Stakeholder Management, Regulatory Compliance
Singapore, Singapore · Hybrid
Company:Marsh Risk Description: We are seeking a talented individual to join our Construction team at Marsh Risk. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least thr…
Skills: Insurance Broking, Risk Management, Underwriting, Claims Handling, Client Relationship Management
Singapore, Singapore · Hybrid
$100k–$150k/yr
The institutional sales team provides an opportunity for you to take ownership and build your institutional/highnet worth clientele. You will be a part of an exciting journey from onboarding a client to their first crypt…
Skills: Institutional Sales, Business Development, Relationship Management, Digital Asset Trading, RWA Tokenization
Singapore, Singapore · On-site
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Skills: Credit Risk Management, Lending Lifecycle, Risk & Control Frameworks, Regulatory Compliance, Executive Communication
Singapore, Singapore · Hybrid
GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 offices around the world, we invest in more than 40 countries globally across asset classes and businesses. As a leading globa…
Skills: Strategic Planning, Business Management, Internal Audit, Risk Management, Governance
Singapore, Singapore · On-site
At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers yo…
Skills: OneStream, Enterprise Performance Management, Financial Consolidation, Budgeting and Forecasting, VB.NET
Singapore, Singapore · On-site
Introduction Structuring & Execution (S&E) is Temasek’s in-house M&A specialist team within the Investment Group. The team focuses on structuring and executing large and complex transactions across industries globally, i…
Skills: Deal Structuring, Financial Analysis, Financial Modelling, Due Diligence, M&A Execution
Singapore, Singapore · On-site
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Skills: Collateral Management, Margin Services, Risk Management, Regulatory Compliance, Stakeholder Management
Singapore, Singapore · On-site
PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging our decades of exp…
Skills: Regulatory Compliance, Strategic Leadership, Stakeholder Management, Risk Management, Regulatory Engagement
Singapore, Singapore · Hybrid
As an AxiomSL Solution Director – APAC reporting to the Head of Region, you'll play a critical role in driving the regional growth strategy for AxiomSL — Nasdaq's regulatory reporting and risk solutions platform — across…
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Drive adoption, retention, and expansion for high-value tax and compliance customers by serving as a strategic advisor to C-suite executives. Orchestrate complex engagements across finance and IT departments to ensure measurable business outcomes and revenue growth.
Requires a Bachelor's degree and over 10 years of experience in Customer Success, Account Management, or Tax/Accounting Advisory. Must have a proven track record of managing multi-stakeholder relationships and achieving retention targets within SaaS or professional services.
The Customer Success Director for E-Invoicing, Tax & Compliance is responsible for driving adoption, retention, and expansion across our most valuable tax, accounting, and compliance customers. This role serves as the primary strategic advisor and trusted partner to C-suite executives and senior stakeholders at tier-1 corporations.
This position requires deep understanding of tax operations, regulatory compliance, e-invoicing mandates, indirect tax (VAT/GST), corporate tax, and financial reporting requirements. The Senior CSM will orchestrate complex, multi-stakeholder engagements across finance, tax, accounting, treasury, and IT departments while driving measurable business outcomes that ensure long-term customer success and revenue growth.
In this opportunity as a Customer Success Director, you will:
Customer Relationship Leadership - Build and maintain C-suite relationships with CFOs, Chief Tax Officers, Tax Directors, Finance Directors, and Controllers.
Business Value Delivery - Demonstrate quantifiable ROI and business impact through metrics: time savings, audit risk reduction, compliance accuracy improvements, process efficiency gains.
Revenue Growth & Retention - Achieve 95%+ logo retention and 120%+ Net Revenue Retention targets.
Expansion & Upsell - Identify and qualify expansion opportunities across tax, accounting, treasury, and IT departments.
Product Adoption & Value Realization - Drive product adoption across all licensed solutions to maximize customer value and stickiness.
Training & Enablement - Coordinate comprehensive onboarding programs for new tax software deployments.
Customer Advocacy & Voice of Customer - Convert satisfied customers into referenceable advocates and case study participants.
Product Feedback & Innovation - Serve as primary conduit for customer feedback to Product and Engineering teams.
You’re a fit for the role of Customer Success Director if you have the following:
Bachelor's Degree in preferably Business or equivalent.
10+ years in Customer Success, Account Management, Client Services, or Tax/Accounting Advisory roles.
Proven track record of managing complex, multi-stakeholder relationships across finance and IT organizations.
Demonstrated success achieving retention and expansion targets in SaaS/technology or professional services.
#LI-TL1
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on thomsonreuters.com.
Thomson Reuters (TSX/NDAQ: TRI) informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. For more information on Thomson Reuters, visit tr.com and for the latest world news, reuters.com.
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