Jacksonville, Florida, United States · Hybrid
$56k–$78k/yr
The Citigold Escalations Officer is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the …
Skills: Customer service, Escalation management, Data analysis, Communication, Diplomacy
San Antonio, Texas, United States · Hybrid
$143k–$274k/yr
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community a…
Skills: Fraud strategy, Financial crimes, Data analytics, SQL, SAS
San Antonio, Texas, United States · On-site
SWIVEL, an SWBC software technology company is seeking talented Computer Science students to join our College Intern Program. This is an exciting opportunity for college students who are motivated and eager to learn with…
Skills: Java, C#, DevOps, Software operations, Enterprise IT management
San Antonio, Texas, United States · On-site
$18/hr–$24/hr
REHAB COORDINATOR (HAND COORDINATOR) COMPENSATION: $18 to $24 per hour FLSA: Non-Exempt LOCATION: San Antonio, TX CONTACT: [email protected] or 617-250-6222 ext.1221 BENEFITS: Comprehensive package: single/family health, vis…
Skills: Residential construction, Property inspection, Budget management, Project management, Building codes
GIA Legacy PlanningSan Antonio, Texas, United States · Remote Solely
💥About Us: We are a forward-thinking life insurance agency that’s revolutionizing the way producers build their careers. Our mission is to provide outstanding protection for families while creating meaningful opportunit…
Skills: Sales, Insurance, Client relationship management, Communication, Interpersonal skills
GIA Legacy PlanningSan Antonio, Texas, United States · Remote Solely
Location: Remote Position/ Work from Home Job Type: Full-Time/Part-Time Compensation: Uncapped Commission-Based 💼 About Us: We’re excited to invite ambitious, self-driven individuals to join our dynamic team as Life Ins…
Skills: Sales, Insurance, Lead generation, Client relationship management, Communication
San Antonio, Texas, United States · Remote OK
We are a full-fledged wealth and financial consulting firm. We represent just about every major financial company in North America. This role involves helping a wide range of clients with comprehensive financial planning…
Skills: Financial planning, Wealth management, Investment strategies, Estate planning, Customer relationship management
GIA Legacy PlanningSan Antonio, Texas, United States · Remote Solely
Location: Remote Position/ Work from Home Job Type: Full-Time/Part-Time Compensation: Un-Capped Commission-Based About Us: We’re excited to invite ambitious, friendly go-getters to join our dynamic team as Final Expense …
Skills: Insurance sales, Lead generation, Client relationship management, Communication, Interpersonal skills
GIA Legacy PlanningSan Antonio, Texas, United States · Remote Solely
Location: Remote/Work from Home Job Type: Full-Time/Part-Time/ Uncapped Commission-Based About Us: We’re excited to invite ambitious, self-driven individuals to join our dynamic team as Life Insurance Producers. This isn…
Skills: Sales, Insurance sales, Lead generation, Client relationship management, Communication
GIA Legacy PlanningSan Antonio, Texas, United States · Remote Solely
Licensed Insurance Agent Company: GIA Legacy Planning Location: Work from Home Job Type: Full-Time | Part-Time |Uncapped Commission-Based About Us: Here, we’re more than just an insurance agency — we’re a family dedicate…
Skills: Life insurance, Health insurance, Sales, Prospecting, Client relations
San Antonio, Texas, United States · On-site
We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communica…
Skills: Internal auditing, Risk assessment, Internal controls, Process improvement, Data analysis
GIA Legacy PlanningSan Antonio, Texas, United States · Remote Solely
Location: Remote Position/ Work from Home Job Type: Full-Time/Part-Time Compensation: Un-Capped Commission-Based About Us: We’re excited to invite ambitious, friendly go-getters to join our dynamic team as Final Expense …
Skills: Insurance sales, Lead generation, Client relationship management, Communication, Interpersonal skills
GIA Legacy PlanningSan Antonio, Texas, United States · Remote Solely
Location: Remote Position/ Work from Home Job Type: Full-Time/Part-Time Compensation: Uncapped Commission-Based 💼 About Us: We’re excited to invite ambitious, self-driven individuals to join our dynamic team as Life Ins…
Skills: Sales, Life insurance, Lead generation, Client relationship management, Communication
GIA Legacy PlanningSan Antonio, Texas, United States · Remote Solely
Company: GIA Legacy Planning Location: Remote Position Job Type: Uncapped Commission| Full-Time | Part-Time Are You Ready to Take Control of Your Career? At GIA Legacy Planning, we are committed to helping families and b…
Skills: Insurance sales, Lead generation, Client relationship management, Communication, Interpersonal skills
San Antonio, Texas, United States · Hybrid
$45k–$46k/yr
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community a…
Skills: Customer service, Sales, Insurance, Communication, Problem-solving
Corpus Christi, Texas, United States · On-site
About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support toge…
Skills: Operational strategy, Process improvement, Team leadership, Client retention, Performance monitoring
San Antonio, Texas, United States · On-site
Excited to grow your career? We value our talented employees and whenever possible strive to help them grow professionally. If you believe this position is right for you, we encourage you to apply! Our people make all th…
Skills: Product management, Customer experience management, Business analysis, Software engineering, Banking
San Antonio, Texas, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Access control, Security monitoring, Customer service, Emergency response, Incident reporting
GIA Legacy PlanningSan Antonio, Texas, United States · Remote Solely
💥About Us: We are a forward-thinking life insurance agency that’s revolutionizing the way producers build their careers. Our mission is to provide outstanding protection for families while creating meaningful opportunit…
Skills: Life insurance, Sales, Client relationship management, Communication, Interpersonal skills
GIA Legacy PlanningSan Antonio, Texas, United States · Remote Solely
Location: Remote Position/ Work from Home Job Type: Full-Time/Part-Time Compensation: Un-Capped Commission-Based About Us: We’re excited to invite ambitious, friendly go-getters to join our dynamic team as Final Expense …
Skills: Insurance sales, Lead generation, Client relationship management, Communication, Interpersonal skills
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The Citigold Escalations Officer provides personalized service to resolve complex customer issues by acting as a client advocate and conducting in-depth investigations. They coordinate with internal and external partners to ensure timely responses while maintaining compliance with regulatory standards and firm policies.
Candidates must have 2-5 years of relevant experience, preferably in an escalated customer service queue, and possess excellent communication and case management skills. A bachelor's degree is required for this role.
The Citigold Escalations Officer is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
Responsibilities:
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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents – AI Notice and Right
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have over 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities. For information on Citi’s commitment to privacy, visit on.citi/privacy.
Offices: 388 Greenwich Street, New York, New York 10013, US · Locations in over 100 countries, http://www.citigroup.com/citi/global/index.htm, 10022, US · 5900 Hurontario St, Mississauga, ON L5R 0B8, CA · 165 Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur 50450, MY · Calle 62C O, Panama City, Panama, PA
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