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Skills: Product Management, Fraud Prevention, Strategy Development, Automation, API-first Design
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At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the count…
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At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the count…
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At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the count…
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McLean, Virginia, United States · On-site
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McLean, Virginia, United States · On-site
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McLean, Virginia, United States · On-site
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At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the count…
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Senior Manager, Product Management- Payments Team Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and s…
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Chicago, Illinois, United States · On-site
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Senior Director, Product Management Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable cus…
Skills: Product management, Strategic transformation, Risk management, Artificial intelligence, Leadership
Chicago, Illinois, United States · On-site
$101k–$188k/yr
Senior Associate, Product Management - Card Technology Product Management Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and …
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Houston, Texas, United States · On-site
At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the count…
Skills: Python, Java, C++, SQL, Data Analysis
McLean, Virginia, United States · On-site
At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the count…
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Chicago, Illinois, United States · Hybrid
$209k–$286k/yr
Senior Director, Process Management- Workforce Operations & Enablement (Hybrid) As the Senior Director of Workforce Operations & Enablement for the Capital One contact center, you will lead an organization of process man…
Skills: Process Management, People Management, Strategic Planning, Workforce Operations, Network Health
New York, New York, United States • On-site
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Lead the product strategy for bank fraud prevention and investigations to modernize legacy ecosystems and automate backoffice workflows. Drive the implementation of agentic AI and API-first capabilities to improve operational efficiency and customer trust.
Requires a Bachelor's or Master's degree in a quantitative field, business, or marketing, or a Bachelor's degree with 4 years of product management experience. Candidates must demonstrate proficiency in human-centered design, business execution, and transformational leadership.
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.
About the Team
As Senior Manager of Bank’s Fraud Prevention & Investigations workflows, you will lead the product strategy at the epicenter of customer trust, associate experience, and operational risk. Fraud servicing represents both our most critical touchpoint for protecting customers during high-anxiety moments and our single highest-leverage opportunity to curtail OpEx and direct fraud exposure. In this high-impact role, you will take full ownership of modernizing legacy fraud ecosystems, transforming complex, manual workflows into a seamless, high-velocity servicing engine that scales effortlessly across millions of banking relationships.
To achieve this vision, you will spearhead a strategy anchored in backoffice automation and intelligent guidance. You will drive zero-touch automation across routine backoffice tasks to eliminate manual handoffs and operational workarounds, while equipping frontline associates with real-time, agentic AI guidance that drastically reduces cognitive load and handle times. By replacing fragmented vendor tools with cohesive, API-first capabilities, you will empower human-in-the-loop experts to focus strictly on high-judgment decisions. If you are a strategic product leader ready to drive the enterprise’s agentic capabilities and use customer-backed thinking to solve scaled operational challenges, this is your platform to drive the future of bank servicing.
Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:
Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Basic Qualifications:
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
A Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
OR
Bachelor's degree in any field and 4 years of Product Management experience
Preferred Qualifications:
Experience translating business strategy and analysis into consumer facing digital products
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product ManagementNew York, NY: $219,000 - $249,900 for Sr. Mgr, Product ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedom—and are dedicated to a world where all have equal opportunity to prosper. Banking is in our DNA, but we are so much more than a bank. We always think about what’s next—and how we can bring our customers the tools needed to improve their financial lives. Your ideas, experiences and skills will help make banking better. You’ll be part of a supportive culture while earning amazing benefits. That’s life at Capital One. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. View our Social Media Community Guidelines https://www.capitalone.com/digital/social-media/
Offices: 1680 Capital One Drive, McLean, Va 22102, US · 8020 Towers Crescent Dr, Vienna, VA 22182, US · 2 Bethesda METRO Center, Bethesda, MD 20814, US
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