CBS - CUSTOMER SERVICE REPRESENTATIVE, INBOUND SECTION
Makati, Metro Manila, Philippines · On-site
Entry level
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Full-time
bachelor degree
Posted 21d ago
~40 hrs/week
Responsibilities
Provide quality service to credit card holders by resolving inquiries, requests, and complaints via call and email. Maintain performance metrics while educating customers on products and coordinating with business units for request processing.
Requirements
Requires a bachelor's degree and proficiency in Microsoft Office applications. While one year of customer service experience is an advantage, fresh graduates are welcome to apply.
Full job description
Be #InGoodHands with Metrobank!
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!
Position Title: Customer Service Representative
Job Summary:
A Customer Service Representative is responsible for providing quality service to Metrobank and PS Bank Credit Card holders by ensuring timely and accurate resolution of card sales, service inquiries, requests, and concerns made via call, email and other correspondences.
Duties & Responsibilities
Acquire adequate knowledge and competence of the card products and features, system functionalities, company policies and procedures and excellent customer service orientation pertinent to the products and services of the bank and other client-organizations.
Ensure that customer service standards and performance metrics are consistently met, if not exceeded
Handle and manage cardholder requests, inquiries, and complaints regarding products and services following the established guidelines and performance standards
Educate cardholders of correct procedures regarding company’s products and services
Perform cardholder information updates such as change in billing address/alternate address and contact numbers
Coordinate with the concerned business units and monitor processing of requests, including providing feedback through call or email to the branches and/or cardholders, within reasonable time.
Prepare reports to track the nature of cardholder concerns, received within the day using specified work codes, reporting system irregularities etc.
Refer or escalate calls in a prompt and professional manner when appropriate
Continually identify and suggest process improvements for better customer satisfaction
Cross-sell other products/cards/services of Metrobank Card Corporation when necessary
Qualifications:
Bachelor’s degree from a college/university
At least 1 year experience in Customer Service is an advantage, but fresh graduates are welcome to apply
Excellent Oral and Written Communication Skills
Proficient in the following Microsoft applications: Word, Excel and PowerPoint
Candidates should be amenable to work on site 100% with shifting schedule including (graveyard, nightshift, morning, midday, weekends/ holidays)
Others:
Rank: Rank & File
Unit: Consumer Business Sector / CBS - Operations Group / Customer Service Department
Location: Makati / Ortigas
Related keywords
Customer Service RepresentativeCredit CardsInbound CallsBankingConsumer Business SectorPerformance MetricsCardholder ServicesMicrosoft OfficeFinancial ServicesCall Center
Be part of a leading financial institution
Metrobank is the country’s premiere universal bank with the largest consolidated network of over 870 branches and over 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries and representative offices. A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands.
Experience a fruitful and rewarding career
The driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system.
Learn from trusted professionals
Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.
Metrobank is regulated by the Bangko Sentral ng Pilipinas (https://www.bsp.gov.ph/)
Offices: Metrobank Plaza, Sen. Gil J. Puyat Avenue, Makati, Metro Manila 1200, PH
Commercial BankingConsumer LendingTrade Products and FinanceInvestments ManagementCash ManagementTreasuryPersonal Bankingand SME BankingFinanceBanking
How many Finance & Accounting jobs are open in Makati, Philippines right now?
There are currently 650 open finance & accounting positions in Makati, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Makati, Philippines?
Companies currently hiring include BDO Unibank, East West Banking Corporation, Metrobank, The Citco Group Limited, Paynamics, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Makati, Philippines?
Yes — 301 of the 650 open finance & accounting positions offer remote or hybrid work (13 remote, 288 hybrid).
How do I apply for Finance & Accounting jobs in Makati, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.