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Manage high-volume third-party royalty inquiries and conduct research within internal systems to resolve account issues. Support legal and royalties teams by analyzing financial data and overseeing changes to catalog royalty accounts.
Requires experience in high-volume customer service and proficiency in Google Workspace, with a preference for 3+ years in artist royalty administration. A bachelor's degree is required along with familiarity with EROS and SAP systems.
At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:
Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.
WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.
Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
Job Title: Manager, Rights Administration
A little bit about our team:
The Global Catalog Research and Rights Administration Group is a subdivision of Rhino Entertainment Company’s Business & Legal Affairs Department and is responsible for researching and advising on WMG’s rights to exploit its existing catalog recording assets in response to queries from various WMG label teams, including WMG’s Synch and Master Use Licensing groups. We work closely with employees in the Business Affairs, Finance, Production, Operations, New Media, and Marketing departments of each label client to fulfill the above-referenced responsibilities for the recordings and records those labels release.
Your role:
The candidate hired to fill this position will be responsible for providing stellar customer service to third parties by responding to their inquiries in a timely manner, either routing them to the appropriate internal party for handling or answering them. Additionally, you will support the legal and royalties teams, as well as other internal teams, by conducting research in internal royalty systems and generating or locating the data and information necessary to address their requests. This role will analyze output from the various royalty and financial systems to respond to questions and communicate results to internal and external departments and clients. In this fast-paced environment, you will also get to work with artist management, Label attorneys, and internal finance/accounting personnel.
Here you’ll get to:
Respond to the high volume of third-party catalogue inquiries received through WMG’s general royalty email inbox, an email address WMG royalty recipients can email if they have questions about or need assistance with their royalty accounts.
Conduct research within internal royalty systems, databases, and files and work with royalty analysts to:
Respond to royalty-related inquiries from various internal parties (the legal affairs team or otherwise);
Respond to royalty-related inquiries from various external parties (e.g. check reissue requests, statement copy requests, payment history reports, statement interpretation questions)
Oversee changes to existing catalog royalty accounts (e.g., payee changes, address changes) in a timely, customer-focused manner and oversee and amend department best practices in connection with their administration. and
Research, resolve, and remediate internal holds currently in place at both the royalty account and vendor levels.
Use sound judgment and discretion to:
Maintain security protocols by requesting documentation necessary to verify the identity of external inquirers before responding to inquiries;
Route non-royalty-related inquiries to appropriate internal parties for handling; and
Route legal claims or other sensitive inquiries to appropriate internal parties for handling.
Draft, review, and approve letters of direction for payee changes from recording artists, producers, and other third-party royalty participants and their representatives
Work with internal resources to create new case management and customer service efficiencies, including recommending and facilitating workflow and process improvements where appropriate.
Provide general support to the legal affairs team, such as by liaising with vendors and appropriate internal parties to ensure new vendors are accurately set up for payment setting up new vendors for payment.
Manage and prioritize workload to meet or exceed established department productivity and quality expectations and to ensure all inquirers receive responses within established timeframes.
Log and track all communications and milestones pertaining to royalty inquiries and generate reports and metrics in connection with the same.
About you:
Experience working in a high-volume customer service environment
Excellent verbal and written communication skills
Exceptional organizational and independent problem-solving skills
Have strong digital literacy, including strong data entry and data analysis skills (with an emphasis on accuracy and problem-solving)
Strong proficiency using Google Workspace applications (including Docs, Sheets, Gmail, and Drive)
Understanding of contents and layout of artist royalty statements
Familiarity with the EROS and SAP computer software -systems
Ability to rapidly adapt to new and evolving platforms and technologies
Team player who is able to multitask and prioritize
We’d love it if you also had:
3+ years of experience working in a position or positions involving the administration and analysis of artist royalties
Bachelor’s degree required
As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.
Together, we are Warner Music Group: Independent Minds. Major Sound.
Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.
Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.
Thanks for your interest in working for WMG. We love it here, and think you will, too.
Warner Music Group is an Equal Opportunity Employer.
Links to relevant documents:
2026 Benefits At A Glance final.pdf
Warner Music Group (WMG) brings together artists, songwriters, entrepreneurs, and technology that are moving entertainment culture across the globe. Operating in more than 70 countries through a network of affiliates and licensees, WMG’s Recorded Music division includes renowned labels such as 10K Projects, 300 Entertainment, Asylum, Atlantic, Big Beat, EastWest, Elektra, Erato, First Night, Fueled By Ramen, Nonesuch, Parlophone, Reprise, Rhino, Roadrunner, Sire, Spinnin’, Warner Records, Warner Classics, and Warner Records Nashville. WMG’s music publishing arm, Warner Chappell Music, has a catalog of over one million copyrights spanning every musical genre, from the standards of the Great American Songbook to the biggest hits of the 21st century. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX.
Offices: 1633 Broadway, New York, New York 10019, US
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