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Full-time
high school, professional certificate
Posted 9d ago
Apply by Aug 15
~40 hrs/week
Responsibilities
Provide exceptional customer service by identifying needs and offering integrated financial solutions. Facilitate the migration of customers to digital and self-service channels while adhering to ethical and risk management policies.
Requirements
Candidates must hold a National Senior Certificate (Matric) as a minimum qualification. An NQF 5 or NQF 6 qualification in Banking or a related field is also required.
Full job description
Job Description
To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future FNB Employee !
Please note that this a Talent Pool advert and not an active vacancy , we are looking for candidates that reside near the following branches;
Phoenix Plaza
Bridge City
Verulam
Midway Crossing
Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
Connect with our customers by living up to our brand promise of how we can help you? at all times.
Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
Always conduct themselves in an ethical manner.
Adhere to the TCF (Treating Customer fairly) principles in all that you do.
Identify and sell/cross sell products aligned to customer needs.
Maximise channel optimisation opportunities identified aligned to customer needs.
Ensure activities support cost containment and reduction.
Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
Demonstrate behaviour in support of the organisational values.
Takes accountability for own performance, personal and career development.
Improve knowledge and competencies by completing training specific for role as per eCareers.
Contribute to the overall effectiveness and success of the team.
Maintain an ability to adapt to ever changing business and customer needs
Minimum Qualification Requirements :
National Senior Certificate (Matric)
NQF 5 in Banking / NQF6 / Related fields
Thank you for your interest in joining our talent community. Please note that this advertisement is not for an active vacancy, and as such you will not receive a decline notice or status update immediately. We are currently gathering applications to build a talent pool for future opportunities. By submitting your application, you will be considered for similar roles that may become available. We appreciate your interest and look forward to potentially working with you in the future.
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
15/08/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
FirstRand Bank India is a licensed financial services provider in India and a fully-fledged branch of FirstRand Bank Limited South Africa. The bank opened its doors for trade in 2009 after being granted a full-scale commercial banking license. Based in Mumbai, FirstRand Bank India is a member of the Indian banking fraternity - offering banking services to its clients active in the Indo-African corridor and within
India across corporate banking, investment banking, fixed income, currency and commodity products, and structured products.
Offices: 101, 103A and First floor 103B First International Financial Centre C-54 and C-55, G Block, Near CBI office Bandra-Kurla complex, Bandra (east), Mumbai, 400051, IN
How many Finance & Accounting jobs are open in Durban, South Africa right now?
There are currently 105 open finance & accounting positions in Durban, South Africa listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Durban, South Africa?
Companies currently hiring include Old Mutual South Africa, FirstRand Bank India, Mr Price Group, eThekwini Municipality, Joint Medical Holdings, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Durban, South Africa?
Yes — 11 of the 105 open finance & accounting positions offer remote or hybrid work (8 remote, 3 hybrid).
How do I apply for Finance & Accounting jobs in Durban, South Africa?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.