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Full-time
bachelor degree
Annual bonus
Posted 39d ago
Apply by Aug 3
~40 hrs/week
Remote in United States
Responsibilities
The Associate Digital Project Specialist coordinates the execution of digital customer experience initiatives by managing project timelines, deliverables, and cross-functional communication. They also facilitate agile workflows, maintain project documentation, and analyze performance metrics to drive optimization and project success.
Requirements
Candidates must have a bachelor's degree and 1–3 years of experience in marketing, digital project coordination, or a related field. Strong organizational skills, familiarity with agile methodologies, and the ability to collaborate effectively with technical and non-technical teams are required.
Full job description
Overview
We are seeking an Associate Digital Project Specialist to support the development, execution, and management of digital customer experience initiatives within our marketing team.
This role will help coordinate technical marketing projects such as dashboard enhancements,engagement tools/features development, launching digital campaigns and testing, and UX improvements. The ideal candidate is highly organized, detail-oriented, and interested in both marketing and technology. They will work closely with engineering, UX/UI designers, compliance, QA/UAT, analytics, and marketing stakeholders to help move projects from concept through launch and post launch management. While coding experience is not required, the ideal candidate should be comfortable collaborating with technical teams and learning digital product workflows.This role offers an opportunity to develop experience in digital project management, customer experience strategy, and cross-functional collaboration within a fast-paced marketing environment.
This role can be 100% remote from anywhere in the U.S.; however, employees are expected to work East Coast business hours. The position pays between $65,000 and $80,000 annually, plus an annual bonus.
Responsibilities
Coordinate the execution of digital customer experience initiatives ranging from small enhancements to large cross-functional projects, managing day-to-day activities and ensuring alignment with project goals and timelines.
Manage project timelines, deliverables, stakeholder communications, approvals, dependencies, and launch readiness activities, exercising judgment to escalate risks and adjust priorities as needed.
Develop and maintain project documentation including business requirements, technical requirements, user stories, QA/UAT findings, compliance feedback, and project tickets, ensuring accuracy and completeness across all deliverables.
Serve as a cross-functional liaison between engineering, UX/UI, analytics, compliance, QA/UAT, and marketing teams, facilitating communication and driving alignment to support successful project delivery
Participate in and contribute to agile workflows including sprint planning, backlog refinement, standups, testing, release coordination, and post-launch activities, applying independent judgment to recommend process improvements
Evaluate and prioritize digital enhancements, feature requests, customer feedback, and usability improvements, making recommendations based on business impact, feasibility, and customer value.
Translate business and stakeholder requirements into organized technical and design requirements for development and UX/UI teams.
Support implementation and testing of customer-facing digital experiences including dashboard enhancements, calculators, engagement tools, digital campaigns, banner placements, and self-service features.
Collaborate with UX/UI teams by reviewing wireframes, developing basic mockups or workflow concepts, and communicating stakeholder vision and copy direction to inform design decisions.
Analyze digital experience performance metrics and customer feedback to identify optimization opportunities, measure initiative success, and present data-driven recommendations to stakeholders.
Proactively identify project risks, blockers, gaps, and dependencies, exercising judgment to determine appropriate escalation paths and communicate timely updates to stakeholders.
Maintain organized project documentation, meeting notes, status updates, and reporting materials, ensuring stakeholders have consistent visibility into project progress.
Provide flexible support for additional marketing initiatives, operational tasks, and cross-functional projects as business needs evolve.
Qualifications
Bachelor’s degree in Marketing, Business, Communications, Information Systems, or related field
1–3 years of experience in marketing, digital project coordination, product support, technical writing, or related roles; mortgage servicing or financial services experience preferred
Strong organizational, project coordination, and time management skills with the ability to manage multiple priorities simultaneously
Excellent written and verbal communication skills with strong attention to detail and follow-through
Ability to communicate effectively with both technical and non-technical stakeholders across cross-functional teams
Interest in digital customer experiences, emerging technology, and customer-focused problem solving
Familiarity with agile/scrum workflows and project management tools such as Jira, Trello, Asana, or similar platforms
Experience creating project documentation, requirement documents, user stories, process flows, or technical specifications
Exposure to UX/UI collaboration and design tools such as Figma, Adobe XD, Miro, or similar platforms preferred
Basic understanding of software development lifecycles, QA/UAT testing processes, APIs/integrations, analytics tagging, A/B testing, and digital implementation workflows preferred
Familiarity with mortgage servicing systems, customer portals, authentication/SSO experiences, or customer self-service tools is a plus
Ability to analyze and interpret digital performance metrics and customer feedback to evaluate initiative effectiveness and identify optimization opportunities
Ability to work effectively in fast-paced environments with shifting priorities and tight deadlines
Certifications, Licenses, and/or Registration
N/A
Physical Demands and Work Environment
While performing the duties of this job, the employee is regularly required to sit and use hands to handle, touch or feel objects, tools, or controls. The employee frequentlyis required to talk and hear. The noise level in the work environment is usually moderate. The employee is occasionally required to stand; walk; reach with hands and arms. The employee is rarely required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
EEOC
Lakeview is an Equal Employment Opportunity employer. All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.
Related keywords
Digital Project ManagementMarketingCustomer ExperienceAgileScrumJiraTrelloAsanaFigmaAdobe XDMiroUX/UIQA/UATTechnical WritingData AnalysisMortgage Servicing
BEWARE of Unsolicited Job Offers that request a personal ID!!!
Lakeview Loan Servicing, LLC (“Lakeview”) is a uniquely qualified mortgage finance company dedicated to assisting our customers with efficient and affordable refinancing and purchase options. We have already helped thousands of customers to save hundreds of dollars each month by refinancing their mortgages. We also offer Home Equity Loans.
We seek people who are experienced in their respective fields and share our commitment and drive. In return, we provide our employees an exceptional workplace, one that challenges their capabilities, rewards their achievements and encourages their growth.
Lakeview Loan Servicing, LLC, is a mater servicer of residential mortgage loans, owns mortgage servicing rights (MSRs) and originates residential mortgage loans. We engage Subservicers to handled the day-to-day servicing of mortgage loans.
Lakeview Loan Servicing, LLC NMLS #391521 (www.nmlsconsumeraccess.org/)
We do not originate loans in New York.
Licensed by the Dept. of Financial Protection and Innovation under the California Residential Lending Act #4131216
Offices: 4425 Ponce de Leon Blvd, Coral Gables, Florida, US
FHA StreamlineVA StreamlineHELOANsPurchase Mortgagesand Mortgages for RefinanceMortgageFinanceService IndustryFinancial ServicesReal Estate
How many Finance & Accounting jobs are open in Coral Gables, FL right now?
There are currently 340 open finance & accounting positions in Coral Gables, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Coral Gables, FL?
Companies currently hiring include University of Miami Health System-Uhealth, City National Bank of Florida, University of Miami Health System, Cherry Bekaert, Citrin Cooperman, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Coral Gables, FL?
Yes — 94 of the 340 open finance & accounting positions offer remote or hybrid work (28 remote, 66 hybrid).
How do I apply for Finance & Accounting jobs in Coral Gables, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.