SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and cons…
Skills: Incident resolution, Software deployment, User acceptance testing, Hardware inventory management, User access control
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and cons…
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Full-time
Posted 9d ago
~40 hrs/week
Responsibilities
The technician will provide application and system incident resolution while minimizing end-user disruption. They are also responsible for deploying software updates, managing hardware inventory, and maintaining compliance during user on-boarding and off-boarding.
Requirements
The role requires a basic understanding of end-user hardware, device reporting tools, and application functionality. Candidates should have strong interpersonal skills to manage end-user communication and vendor relationships.
Full job description
SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and New York (NYSE: SMFG) stock exchanges.
In the Americas, SMBC Group has a presence in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a range of commercial and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client base to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd.
Role Description
Provide application and system incident resolution with attention paid to minimizing disruption to the end user. Deploy application and system software updates in a timely manner, working with key users to perform user acceptance testing prior to firm-wide launch.
Role Objectives: Delivery
Provide incident resolution focusing on speed to first response and resolution, with attention paid to minimizing disruption to the end user. Proactively monitor for key application and system software updates ensuring updates are ready before users begin to request. Monitor and maintain end-user hardware inventory to ensure that hardware is operating in peak condition throughout useful life. Control user access requests by getting approval from authorized parties. Maintain compliance with recommended procedures during on- and off-boarding of users.
Role Objectives: Interpersonal
Follow-up with end users to keep them appraised of issue status or to ensure the issue has been fully resolved. Engage with end users to understand if there are any unreported issues or improvements that can be made. Maintain relationships with external vendors to act as a resource on issues related to their specific products, as well as staying informed of key new products, updates or bugs. Seek guidance from senior help desk members when facing new or challenging incidents. Update documentation changes both for internal team use as well as for public posts and announcements on common IT procedures and problem resolutions.
Role Objectives: Expertise
Demonstrate understanding of device reporting tools to aid in issue triage and identification. Display familiarity with the functionality of user applications to understand where issues may occur. Possess knowledge of end-user hardware to be able to repair and replace faulty components. Show familiarity with the reporting tools and procedures for various back-end systems to aid in the creation and running of periodic reviews.
Qualifications and Skills
Recommended years of experience: 0
Additional Requirements
SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.
SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at [email protected].
SMBC Group is a leading global financial group with a 400-year history and a network spanning nearly 40 countries and regions.
We partner with clients around the world, providing a broad range of financial services—from Corporate & Investment Banking and Global Markets to commercial and consumer banking—to help them grow, navigate change, and seize new opportunities.
By bringing together global capabilities rooted in Japan and deep local expertise, we deliver solutions that create lasting value for our clients, communities, and society.
SMBC Group has more than 150 offices and 130,000 employees worldwide. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, one of the three largest banking groups in Japan. SMFG's shares trade on the Tokyo and Nagoya stock exchanges, and its ADRs trade on the New York Stock Exchange (NYSE: SMFG).
Americas: https://www.smbcgroup.com/
EMEA: https://www.smbcgroup.com/emea/
APAC: https://www.smbc.co.jp/asia/
Tokyo: https://www.smfg.co.jp/english/
Offices: 1丁目 1-2, Marunouchi Chiyoda-Ku,, Tokyo, JP · Sumitomo Mitsui Banking Corporation 277 Park Avenue, New York, NY 10172, US · Plaza de la Paz, 102, int. 901, Silao, Guanajuato CP36275, MX · Edward Street, George Town, Grand Cayman, Cayman Islands KY1, KY · 14241 Dallas Pkwy, Suite 660, Dallas, Texas 75254, US
How many Finance & Accounting jobs are open in Charlotte, NC right now?
There are currently 2,179 open finance & accounting positions in Charlotte, NC listed on Clera. New openings are added daily as companies post roles.
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Companies currently hiring include Bank of America, Truist, Wells Fargo, SMBC Group, Compass Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Charlotte, NC?
Yes — 1066 of the 2179 open finance & accounting positions offer remote or hybrid work (175 remote, 891 hybrid).
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