Cary, North Carolina, United States · Hybrid
As passionate about our people as we are about our mission. Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. …
Skills: Customer support, Troubleshooting, Software configuration, Technical documentation, Salesforce Service Cloud
Charlotte, North Carolina, United States · Remote OK
$86/hr–$138/hr
Department: 10010 Enterprise Revenue Cycle - Administration Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday-Friday Pay Range: $86.75 - $138.80 Major Responsibil…
Skills: Strategic Planning, Vendor Management, Contract Negotiation, Revenue Cycle Management, Performance Improvement
Charlotte, North Carolina, United States · Hybrid
National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as…
Skills: Active Learning, Adaptability, Business Integrity, Customer Relationships, Customer Sales
Charlotte, North Carolina, United States · On-site
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Purpose The Associate Member Services Representative (MSR) is an entry-level position intended to provide team me…
Skills: Member service, Cash handling, Account maintenance, Communication skills, Problem-solving
Charlotte, North Carolina, United States · On-site
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Internal auditing, Risk assessment, Data analytics, Process mapping, Internal controls
Charlotte, North Carolina, United States · On-site
$90k–$95k/yr
We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Syne…
Skills: Java, Spring Boot, Python, React.js, RESTful APIs
Phoenix, Arizona, United States · Hybrid
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Financial crimes investigation, AML knowledge, Fraud management, Coaching, Performance metrics
Charlotte, North Carolina, United States · Hybrid
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Technology leadership, Controls governance, Operational excellence, Risk management, Performance management
Charlotte, North Carolina, United States · On-site
About this role: Wells Fargo is seeking talent to join the 2027 Quantitative Analytics Program ACI (PhD). Learn more about the career areas and lines of business at wellsfargojobs.com. Program Overview | The Wells Fargo …
Skills: Python, Machine Learning, Artificial Intelligence, Large Language Models, Generative AI
Charlotte, North Carolina, United States · On-site
About this role: Wells Fargo is seeking talent to join the 2027 Quantitative Analytics Summer Internship Program ACI (Masters). Learn more about the career areas and lines of business at wellsfargojobs.com Program Overvi…
Skills: Python, Machine learning, Artificial intelligence, Large language models, Retrieval-augmented generation
Charlotte, North Carolina, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Armed patrol, Security operations, Emergency response, Access control, Alarm monitoring
Charlotte, North Carolina, United States · Hybrid
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Financial planning, Investment management, Client relationship management, Portfolio management, Risk management
Charlotte, North Carolina, United States · Hybrid
Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It’s about finding all the elements that help you thrive, in one place. #LivingTheWellLife means y…
Skills: Systems Engineering, Site Reliability Engineering, Infrastructure Operations, Production Support, Technology Architecture
Tempe, Arizona, United States · Hybrid
About this role: Wells Fargo is seeking a Business Relationship Support Manager to lead the Ebill Technical and Production Support team within Merchant Services. Learn more about the career areas and business divisions a…
Skills: Team Leadership, Technical Support, Merchant Services, Payment Processing, Incident Management
Jacksonville, Florida, United States · Hybrid
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Incident Management, Triage Leadership, Splunk, Linux, Dynatrace
Charlotte, North Carolina, United States · On-site
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Active listening, Business acumen, Customer focus, Oral communications, Problem solving
Charlotte, North Carolina, United States · On-site
$109k–$132k/yr
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place …
Skills: Valuation Modeling, Financial Analysis, Industry Research, Presentation Preparation, Client Interaction
Charlotte, North Carolina, United States · On-site
At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencie…
Skills: Fund structuring, Legal advice, Investment funds, Capital raising, Investor negotiation
Charlotte, North Carolina, United States · Hybrid
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, t…
Skills: Controls Management, Risk Management, Stakeholder Management, Strategy Planning, Continuous Improvement
Charlotte, North Carolina, United States · Hybrid
Put your technical mind to work Do you want to work on new technologies? Do you have a strong interest in web, mobile, and/or application development? Are you ready to put your classroom experience into action? Vanguard’…
Skills: Web development, Mobile development, Application development, Agile, LEAN methodologies
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The Product Support Analyst serves as a dedicated point of contact for financial institution clients, managing inquiries and troubleshooting system issues. They collaborate with cross-functional teams to implement automation and AI tools to enhance the user experience and support efficiency.
Candidates must have a Bachelor's degree and at least 5 years of relevant experience, or an advanced degree with 3+ years of experience. Strong communication skills, technical troubleshooting ability, and experience with customer support platforms like Salesforce are required.
Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.
Q2 is seeking a Product Support Analyst to join the Customer Enablement & Support team supporting our Relationship Profitability solution. This role serves some of Precision Lender's largest and most complex financial institution clients. The Product Support Analyst will work directly alongside Customer Enablement Consultants (CECs) to deliver coordinated, high-quality outcomes for customers within an assigned portfolio. This individual will play a critical role in the customer journey by identifying opportunities to enhance the user experience and reduce friction by collaborating closely with software engineers, product managers, and cross-functional client delivery teams to resolve issues, share insights, and drive continuous improvement across the platform. This person brings energy and curiosity around AI tools, automation, and workflow design, and will help reimagine how we support customers so they have the best experience possible.
Serve as the dedicated support point of contact for global segment financial institution clients, managing inquiries related to product features, configurations, and system functionality via phone and email
Partner directly with Customer Enablement Consultants supporting global FI clients to ensure coordinated, timely, and high-quality support outcomes
Guide users on best practices for utilizing the core application and associated modules to maximize value
Investigate and troubleshoot reported bugs, gather technical details, and escalate issues as needed in partnership with senior team members
Maintain and improve process documentation including troubleshooting runbooks, workflow guides, and support playbooks
Develop and update user-friendly self-service content for the Knowledge Base to empower client success and reduce inbound volume
Identify, test, and implement AI tools, automation workflows, and process improvements that reduce manual effort, improve resolution speed, and raise the overall quality of the support motion
Develop deep familiarity with global client environments, configurations, and recurring issue patterns to enable faster and more accurate resolution over time
KNOWLEDGE AND EXPERIENCE
A great communicator. You have the gift of explaining complicated things simply with stellar written and verbal communication skills — including with sophisticated enterprise audiences
Empathetic. You care deeply about the client and providing the best possible support and experience. You're warm, friendly, a fantastic listener, and most importantly, humble
Detail-oriented. You understand that details matter and can make or break the customer experience — especially in complex, high-stakes client environments
A learner. You have an enthusiasm for growth and work continuously to hone your skills and improve your knowledge, particularly around emerging tools and technologies
Driven, persistent, and resourceful. You are a natural problem solver who doesn't give up when you don't have answers right away — and you take it a step further to ensure you're solving the problem holistically
Biased towards action. You look for ways to make processes and products better, and then you make those plans a reality — both individually and as a team
Comfortable operating in ambiguous, fast-moving environments where processes are constantly being built and improved
Ability to learn new technology and systems quickly, with genuine curiosity about AI tools and automation; comfort working across multiple platforms simultaneously
Experience with Salesforce Service Cloud or other customer support technologies
Troubleshooting experience preferred; experience supporting enterprise or financial institution clients is a strong differentiator
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Building strong, diverse communities by strengthening financial institutions with digital transformation solutions.
Q2 is a financial experience company dedicated to providing digital banking and lending solutions to banks, credit unions, alternative finance, and fintech companies in the U.S. and internationally. With comprehensive end-to-end solution sets, Q2 enables its partners to provide cohesive, secure, data-driven experiences to every account holder – from consumer to small business and corporate. Headquartered in Austin, Texas, Q2 has offices throughout the world and is publicly traded on the NYSE under the stock symbol QTWO. To learn more, please visit Q2.com. Interested in working for Q2? We are hiring! Visit our careers page here: https://www.q2.com/careers.
Offices: 13785 Research Blvd., Suite 150, Austin, TX 78750, US · 601 P St, Suite 400, Lincoln, Nebraska 68508, US · 999 Baker Way, Suite 100, San Mateo, CA 94404, US · 10124 Lake Creek Pkwy, Austin, Texas 78729, US · 3711 S Mo Pac Expy, Austin, Texas 78746, US
There are currently 2,179 open finance & accounting positions in Charlotte, NC listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Bank of America, Truist, Wells Fargo, SMBC Group, H&R Block, among others. Browse the listings above to see every active employer.
Yes — 1050 of the 2179 open finance & accounting positions offer remote or hybrid work (178 remote, 872 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
