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Support customers with insurance enquiries over the phone and provide personalized solutions. Build strong customer relationships while achieving service and sales targets.
Requirements
Requires a passion for helping customers and strong communication and problem-solving skills. Experience in hospitality, retail, childcare, or contact centres is considered an advantage.
Full job description
Thinking about a new career path? Come join Suncorp in Brisbane!
Full-Time – Customer Service Specialist (AAMI Specialists)
Start Date: Wednesday, 19th August 2026
Engagement Centre Sessions: Monday, 20th July 2026 – Wednesday, 22nd July 2026
Are you looking for a secure and rewarding role where your people skills truly matter?
We’re currently recruiting full-time and part-time Customer Service Specialists to join our AAMI team in Brisbane, helping customers right across Australia.
Experience in hospitality, retail, childcare, or contact centres can set you up for success in this role. If you enjoy helping people, solving problems, and making a positive difference in someone's day, we'd love to hear from you. At Suncorp, you'll be supported with comprehensive training, ongoing guidance, and a team that's committed to helping you succeed.
Shift Pattern
This is a full-time role offering:
37.5 hours per week – Monday to Friday Start window: 9:00am – 11:00am (During daylight saving: 8:00am – 10:00am)
Please note: 'Start window' means you may be rostered to start at any time between the hours shown. You must be available to work within this window.
Why You'll Love Working at Suncorp:
Joining Suncorp means more than just a job, it's an opportunity to build a rewarding career with a company that genuinely invests in your success.
Here's what we offer:
Competitive salary: $62,000 + 12% super + penalty rates on eligible shifts + performance-based incentives
Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
Hybrid working with a blend of office and home-based work
A strong focus on work-life balance
Staff discounts with more than 400 leading Australian retailers
Up to 25% discounts across Suncorp brands including AAMI, Shannons, Apia and more
Reward and recognition programs
Ongoing learning, career development and internal progression opportunities
Join one of Australia's most trusted and inclusive employers
Opportunities to get involved in community initiatives and volunteering programs
Please note: Benefits may vary depending on role, level and location.
What You'll Be Doing
As an AAMI Specialist, you'll:
Support customers with their insurance enquiries over the phone
Provide personalised solutions that meet customers' needs
Build strong customer relationships through exceptional service
Achieve service and sales targets while putting the customer first
Resolve enquiries confidently and efficiently
What You'll Bring
We're looking for people who have:
A genuine passion for helping customers
Strong communication and problem-solving skills
The ability to explain information clearly and simply
Motivation to achieve individual and team goals
A collaborative approach to working both in the office and remotely
Resilience, adaptability and a willingness to learn
Training
Your success starts with investing in your development.
You'll complete a 7-week, full-time paid training program based in our Brisbane office, giving you all the knowledge and support you need to succeed.
Please note you'll be required to work full-time from the Brisbane office during training. Once training is complete, you'll transition to your roster and our flexible hybrid working model.
Home Office Requirements
As this is a hybrid role, Suncorp will provide your laptop. You'll need:
A reliable internet connection
An ergonomic home office setup (keyboard, mouse, dual monitors, desk and chair)
A private, quiet workspace suitable for taking customer calls
Chase the sun, apply online today
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.
Since 1902, Suncorp has been building futures and protecting what matters.
Industry
Insurance
Company size
10,001+ employees
Headquarters
Brisbane, Brisbane
LinkedIn followers
153,755
Suncorp offers insurance products and services through some of Australia and New Zealand’s most recognised brands. Our purpose is to build futures and protect what matters – the focus of our company for more than 100 years.
With the passion of our people, and our portfolio of brands including AAMI, GIO, Vero, Bingle, Apia and more, our ambition is to be the leading Trans-Tasman insurer. We put our customers at the heart of every decision, and we genuinely care about our customers and the communities in which they live.
At Suncorp, we are big on culture, which is why ours is built on trust, empowerment, and flexibility, to help our people unlock their full potential and unleash their best and brightest selves. A career with us is more than just a job, it is an opportunity to positively impact the lives of thousands of people through the work you do each day.
Offices: 80 Ann St, Brisbane, Brisbane 4000, AU · 48 Shortland St, Auckland, 1010, NZ · 1 King William St, Adelaide, South Australia 5000, AU · 10 Shelley Street, Sydney, NSW 2000, AU · 530 Collins Street, Melbourne, VIC 3000, AU
General InsuranceWealth ManagementEmployee BenefitsFinanceBankingInsuranceFinancial ServicesFinancial Exchanges
How many Finance & Accounting jobs are open in Brisbane, Australia right now?
There are currently 198 open finance & accounting positions in Brisbane, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Brisbane, Australia?
Companies currently hiring include Suncorp Group, Great Southern Bank, BDO in Australia, KPMG Australia, DCOH, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Brisbane, Australia?
Yes — 129 of the 198 open finance & accounting positions offer remote or hybrid work (1 remote, 128 hybrid).
How do I apply for Finance & Accounting jobs in Brisbane, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.