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Full-time
professional certificate
Development Programs, Study Grants, Higher Education Support, Cultural Day Off, International And Local Mentoring Programs, Diversity Panels
Posted 56d ago
~40 hrs/week
Responsibilities
The role involves registering, assessing, and processing mechanical breakdown insurance claims while validating repair scopes and costs. It also requires managing relationships with dealers and repairers to resolve coverage queries and complaints.
Requirements
A mandatory Automotive Trade Certificate is required, making this ideal for experienced mechanics. Candidates should possess strong customer service skills and the ability to make informed claim decisions.
Full job description
Why work with Assurant?
When you join Assurant, you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.
We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.
So, connect with us. Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive.
Some of the benefits we offer to our team members are:
Development programs and study grants and support for higher education
Cultural day off to celebrate what’s important to you
International and local mentoring programs
Diversity panels and employee resource groups
Hybrid work model - 3 days in office, 2 days from home after a successful training period - Monday to Friday standard business hours - no late nights or weekends!
2 mental health recharge days per year
Annual health & wellbeing allowance to contribute to your overall wellbeing
Volunteering opportunities to give back to a cause that is important to you
What’s the role about?
We are seeking a Mechanical Breakdown Insurance (MBI) Claims Officer to join our team on a permanent basis, based in our central Auckland offices. This role assists policy holders, dealers, and repairers with policy coverage queries and claim lodgements, driving customer satisfaction.
This role utilises your automotive technical expertise to diagnose and interpret mechanical failures, validate repair scope and costs and negotiate outcomes with repairers. Due to the nature of this role, the successful applicant is required to have their Automotive Trade Certificate.
Reporting to the MBI Team Leader, you would be responsible for:
Registering, assessing and processing all insurance claims assigned to you, making decisions or making recommendations to approve/decline claims
Following all processes and guidelines and act within delegated authority
Ensuring all documentation is up-to-date, accurate and correctly stored
Building strong relationships with dealer and repair networks
Resolving customer, repairers, and dealer complaints and/or objections
Responding to queries about policy coverage, the claims process, and information requests
Working effectively in a team environment, collaborating with others and sharing your knowledge and skills to achieve team goals and objectives
About you
Automotive Trade Certificate (required) - perfect for an experienced mechanic looking for a career pivot into the world of insurance!
Experience handling and making claim decisions (desired)
Technology savvy and quick to learn new systems
Proactive attitude and willingness to learn, great team player
Great customer service skills, ability to handle disputes in a professional manner
Ability to meet service levels and individual KPI’s
Ability to prioritise and multi-task effectively
Decision making skills and ability to problem solve
Sound knowledge of Microsoft Office Suite
To apply
Please submit your resume accompanied by a cover letter detailing your suitability for the role. Don't miss your opportunity to be part of this successful team, apply now!
The successful applicant will be subject to relevant background checks such as reference checks and a Ministry of Justice Criminal Record Check.
At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, genderidentities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.
Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Thank you for visiting Assurant’s LinkedIn community. Before posting, please review our guidelines at https://www.assurant.com/social-community-guidelines.
Offices: 260 Interstate North Circle SE, Atlanta, Georgia 30339, US
specialty insuranceextended service products and related servicesrenters insurancelender-placed homeowners insuranceflood insurancemobile device protection productsmobile device logistics and repairsF&I Trainingand Deposit AlternativesFinance
How many Finance & Accounting jobs are open in Auckland, New Zealand right now?
There are currently 324 open finance & accounting positions in Auckland, New Zealand listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Auckland, New Zealand?
Companies currently hiring include Deloitte, Bank of New Zealand, EY, Westpac New Zealand, PwC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Auckland, New Zealand?
Yes — 200 of the 324 open finance & accounting positions offer remote or hybrid work (2 remote, 198 hybrid).
How do I apply for Finance & Accounting jobs in Auckland, New Zealand?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.