THE ROLE Pearly is modernizing dental billing and payments for thousands of dental offices across the country (DSOs, dental groups, and independent practices). We're on a mission to help dental practices save time and ge…
Skills: Technical Support, B2B SaaS, API Troubleshooting, Data Sync, Customer Communication
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Manager, Strategic Sourcing Americas (Remote) Full time, Atlanta , United States In this role, you will lead regional and global …
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Financial Aid Services, LLC
Director of Outsourced Managed Services
Atlanta, Georgia, United States · Remote OK
Senior+
Director of Outsourced Managed Services Financial Aid Services (FAS) Location: Remote (Travel to Atlanta Headquarters as Needed) Position Type: Full-Time About Us At Financial Aid Services (FAS), we’re more than a consul…
Skills: Financial aid administration, Operational leadership, Change management, Project management, Title IV regulations
Business Systems Analyst - Mortgage and Home Equity
Hoover, Alabama, United States · Hybrid
$69k–$88k/yr
Senior
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place …
Skills: Business process analysis, Needs assessment, Cost/benefit analysis, Application support, Troubleshooting
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
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Birmingham, Alabama, United States · Hybrid
Senior
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The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the…
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The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Business operations, Strategic planning, Process improvement, Project management, Data analysis
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Mainframe VTAM Systems Programmer/Engineer - Remote
Atlanta, Georgia, United States · Remote OK
Senior
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which w…
Skills: Strategic planning, Team leadership, Banking, Credit solutions, Sales strategy
Regions
Corporate Banking Analyst-II - Diversified and Specialized Industries
Atlanta, Georgia, United States · On-site
$80k–$105k/yr
Mid level
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place …
Skills: Financial modeling, Credit analysis, Underwriting, Portfolio management, Research
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$60k–$75k/yr
Full-time
Equity
Posted 8d ago
~40 hrs/week
Responsibilities
The Technical Support Specialist will own the daily support queue, handling customer inquiries via email, chat, and phone while resolving technical issues. They will also serve as the primary technical resource for internal teams and collaborate with engineering to improve integration processes.
Requirements
Candidates must have 2–5 years of experience supporting technical B2B SaaS products with proficiency in API and data sync troubleshooting. Strong communication skills and the ability to work autonomously in a fast-paced environment are essential.
Full job description
THE ROLE
Pearly is modernizing dental billing and payments for thousands of dental offices across the country (DSOs, dental groups, and independent practices). We're on a mission to help dental practices save time and get paid faster, while giving patients a transparent, modern, and convenient way to understand and pay for dental care from pre-visit through post-visit.
We're a growth-stage company with a strong product-market fit serving over 3,000 offices and a small, high-caliber team that moves fast and builds things the right way. As we scale, we're looking for a Technical Support Specialist who will co-own our support queue every day, not just step in for escalations. You'll be a resource for dental office and DSO customers across email, chat, and phone, handling everything from routine questions to deep technical troubleshooting. You'll also be the technical resource the rest of the org leans on when a customer question goes beyond what Sales or CS can answer on their own.
This is a role for someone who takes ownership, acts with high integrity, moves fast, and is energized by both helping customers and solving the harder problems underneath the surface. If you're looking for a place where the playbook is still being written and your work has direct impact, this is it.
WHAT YOU'LL OWN
Daily Support Queue & Customer Correspondence
Own the support queue as a daily responsibility, not only for escalations: handling the full range of incoming tickets end to end alongside your teammates.
Correspond directly with customers every day across email, chat, and phone; delivering clear, empathetic communication that makes the experience feel effortless for dental office and DSO customers.
Triage, prioritize, and resolve issues across billing, payments, and integration topics.
Technical Escalations & Integration Management
Diagnose root cause of integration sync failures across Pearly's practice management and payment partners.
Work with engineering over time to build internal tooling and processes that reduce recurring integration issues, moving the team from reactive to proactive.
Internal Technical Resource
Serve as the go-to technical resource for Sales and CS when a customer's question goes beyond what they're equipped to answer.
Translate technical and integration issues into plain language for internal teams and customers alike.
Partner with CS and Sales so technical context isn't lost as accounts move through the customer lifecycle.
Support Platform & Process Building
Assist with technical setup of integrations and payments for new accounts.
Ensure smooth, accurate configurations from day one, troubleshooting any setup issues and escalating when needed.
AI Tooling & Engineering Collaboration
Use AI tools including Claude Code to accelerate diagnosis, automate repetitive workflows, and draft high-quality engineering tickets that move fast through the queue.
Contribute to a culture of AI-enabled support. We expect this role to be at the forefront of applying new tools effectively.
KEY SUCCESS METRICS
This role will be measured against the following:
First Response Time: Respond to new tickets within 3 business hours, with same-day acknowledgment across all channels.
Resolution Time: Resolve standard tickets within 1 business days; resolve complex technical or integration issues within 4 business days.
Customer Satisfaction (CSAT): Maintain a CSAT score of 90% or higher across resolved tickets.
Escalation Accuracy: Keep escalations bounced back by Sales or CS for missing context under 5%.
Queue Health: Keep the open ticket backlog at or below 1.5x average daily ticket volume and ensure no ticket goes more than 4 business days without a customer-visible update.
WHAT YOU BRING
Hungry and Professional. You're energized by solving customer problems, comfortable jumping on the phone, and just as motivated by the process of finding a solution as by resolving it.
2–5 years of experience supporting technical B2B SaaS products, with daily ownership of a support queue and direct exposure to integrations, APIs, or data sync troubleshooting.
Comfortable being the primary point of contact across email, chat, and phone — not just handling escalations that get passed to you.
Comfort working at the integration and data layer (full engineering experience not required) — reading sync logs, basic scripting to resolve known issues.
Experience with support platforms (Pylon, Zendesk, or similar) and a track record of improving support operations, not just executing within them.
Strong written and verbal communication skills. Clear, concise, and customer-friendly communication across tickets, documentation, and internal write-ups.
Willing to roll up your sleeves. You will operate with a high degree of autonomy and take ownership of the support queue.
Familiarity with payments infrastructure and financial/accounting terminology is a plus.
Based in Atlanta with periodic travel to Santa Barbara.
Pearly is the dental financial engagement platform that boosts practice profitability and keeps patients smiling.
We empower dental practices, groups, and DSOs to provide patients with a financial experience they'll remember, and come back for — with our easy-to-use, cloud based products:
» Accounts Receivable Automation
» Patient-Portion Recovery Technology
» Balance Billing Platform
Forward thinking dental practices and DSOs trust Pearly to boost collection rate, accelerate cash flow, and write off less.
Save valuable staff time, and deliver a modern financial experience to your patients and office staff.
See how our products drive real results for practices and patients at PEARLY.CO
Offices: 1117 State Street, Santa Barbara, CA 93101, US
Dental Industry ExpertsSoftware for DentistsDental Practice ManagementAR AutomationPayment SoftwareCollectionsRCM SoftwarePatient Billing SoftwareDental Practice SoftwareDental RCM Software
How much do Finance & Accounting jobs in Atlanta, GA pay?
Based on 1274 listings with disclosed salaries, most finance & accounting jobs in Atlanta, GA pay between $53k–$180k per year. Individual offers vary with seniority, company size, and specialization.
How many Finance & Accounting jobs are open in Atlanta, GA right now?
There are currently 3,462 open finance & accounting positions in Atlanta, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Atlanta, GA?
Companies currently hiring include Truist, ICE, Regions Bank, The Home Depot, EY, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Atlanta, GA?
Yes — 1500 of the 3462 open finance & accounting positions offer remote or hybrid work (368 remote, 1132 hybrid).
How do I apply for Finance & Accounting jobs in Atlanta, GA?
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