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Full-time
high school
Posted 34d ago
~40 hrs/week
Responsibilities
Provide superior member service by handling financial transactions, account inquiries, and digital channel support. Act as a first point of escalation for agents and use advanced decision-making to resolve complex member issues.
Requirements
A high school diploma or an equivalent combination of education and experience is required. Candidates must possess strong interpersonal skills and the ability to navigate internal knowledge bases and company software.
Full job description
Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...
Contact Center Service Advisor provides superior member service in the skill sets pertaining to the Member Experience Contact Center. This would include but not limited to handling share and loan transactions, general account inquiries, digital channels support, card disputes, lost/stolen cards and Visa card maintenance. Additionally, the Service Advisor will be the first point of reference for the Member Experience Contact Center Agents and utilize a more evaluative and investigative decision-making process in assisting members with their accounts. Using advanced knowledge of products and services, excellent member service skills and higher decision-making authority, the Service Advisor will educate members on the responsible use of products and services to expand the self-service relationships and achieve greater profitability and competitive advantage.
Member Interaction and Issue Resolution: Handle member inquiries via phone (inbound/outbound), email, relay calls, and written correspondence. Research and resolve issues through financial transactions, account/card maintenance, digital support, member education, and cross-serving appropriate services
Advanced Account Servicing: Perform case-by-case functions beyond standard guidelines, such as fee refunds, debit card limit increases, granting additional services, and advanced account, share, and loan maintenance
Communication and Escalation Management: Compose written correspondence to verify information or address account inquiries. Act as the first point of escalation for member concerns, using interpersonal and problem-solving skills to de-escalate issues.
System and Resource Utilization: Use company software and systems for member interactions. Navigate internal resources like the knowledge base, information library, and intranet to support accurate and efficient service delivery.
Back-Office Support: Performing various back-office functions as needed. Providing backup support for other skills within the contact center.
Compliance and Security: Authenticate members across all communication channels following proper security policies and procedures. Ensure adherence to operational standards and guidelines.
Continuous Improvement and Support: Engage in ongoing training, implement feedback, and conduct self-evaluations to improve performance. Support back-office functions, assist with training/testing of new services, and maintain knowledge of Contact Center operations.
Other duties as assigned.
Qualifications:
High School (Required)Any equivalent combination of experience and education. | Required
We are member-owned digital banking and we've been helping our members achieve more since 1934.
Industry
Banking
Company size
501-1,000 employees
Founded
1934
Headquarters
Harrisburg, PA
LinkedIn followers
10,225
Opened in 1934, PSECU was founded by 22 ordinary people who made an extraordinary commitment to each other: To create a financial institution where pooled resources benefit all members. Today, we are a full-service credit union serving more than 500,000 members with $7 billion in assets. As a not-for-profit financial institution, our goal remains to help our members and their families achieve a better life.
Be part of the story: www.psecu.com/join
PSECU is federally insured by the National Credit Union Administration. PSECU is an Equal Opportunity and Housing Lender. Social Media Terms: https://bit.ly/30YJfeq
Offices: 1500 Elmerton Ave, Harrisburg, PA 17110, US
financial educationfinancial servicesand community outreachBankingNon ProfitLendingFinancial Services
How much do Finance & Accounting jobs in Pennsylvania pay?
Based on 1549 listings with disclosed salaries, most finance & accounting jobs in Pennsylvania pay between $60k–$170k per year. Individual offers vary with seniority, company size, and specialization.
How many Finance & Accounting jobs are open in Pennsylvania right now?
There are currently 5,738 open finance & accounting positions in Pennsylvania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Pennsylvania?
Companies currently hiring include PNC, Vanguard, BNY, First National Bank of Pennsylvania, Truist, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Pennsylvania?
Yes — 2092 of the 5738 open finance & accounting positions offer remote or hybrid work (636 remote, 1456 hybrid).
How do I apply for Finance & Accounting jobs in Pennsylvania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.