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Full-time
high school, bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, Basic Life Insurance, Optional Life Insurance, Short-term Disability Coverage
Posted 23d ago
~40 hrs/week
Responsibilities
The representative handles incoming calls and emails to process orders, resolve customer complaints, and provide product information. Additionally, they support shipping activities and manage accounts payable tasks to ensure timely vendor payments.
Requirements
A high school diploma is required, with a degree preferred and at least 2 years of customer service experience. Proficiency in ERP/MRP systems, specifically SAP and Kofax, is required along with excellent communication skills.
Full job description
Job Title: Customer Service Representative
Location: Archbald, PA
Job Type: On-Site
Reporting to: Customer Service Supervisor
Company Overview: FXI is a leading producer of foam innovation in Bedding, Furniture, Industrial, Home & Office, Healthcare, and Transportation markets. We have made it our mission to provide tailored solutions that delight our customers and consumers. With our corporate headquarters, high-tech research and development facility, and multiple manufacturing locations in North America, FXI has built a culture of innovation and achievement that is recognized by customers, suppliers and peers. Our products include finished goods, sub-assemblies, services, and raw materials for OEMs, fabricators, and retailers. You will find FXI's foam innovations inside, around, and under yourself in countless applications. Everywhere foam goes, FXI's innovations lead the way! Won't you join us?
Job Summary
As a Customer Service Representative, you will answer incoming calls and e-mails from consumers, customers, and sales reps to take orders, answer inquiries, address complaints, troubleshoot problems, and provide product information. Assist with shipping department activities to ensure customer requirements are met. Assist with accounts payable tasks to ensure invoices are processed and paid timely.
Responsibilities:
Responds to consumer, customer, and sales representatives’ telephone and email inquiries professionally
Provides consumers, customers and sales reps with product and service information
Communicates delivery times, issues, and customer concerns/complaints
Completes order entry, updating customer files, invoicing, and shipping of products
Analyzes customer service problems, assists operations with shipping schedules, and helps maintain accurate inventory of product
Maintains customer service standards and practices for exceeding customer expectations
Obtain necessary information to set up new customers
Foster an environment of open communication and collaboration between all departments to meet shipping schedules
Manage the movement of invoices, including workflow errors, within our accounts payable tool to ensure timely vendor payments
Accurately code and process invoices
Clear open receipts at month end to relieve the GF/IR balance
Handle vendor and internal inquiries promptly
Qualifications:
High School Diploma and/ or equivalent required; degree preferred
Excellent communication and data entry skills a must - A minimum of 2 years customer service experience required - ERP/MRP experience required; SAP and Kofax preferred
To perform this job successfully, an individual must be able to work independently and perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Ability to communicate effectively including effectively presenting information, comprehending, and communicating detailed instructions, reading and writing correspondence and memos, and having knowledge of commonly used concepts, practices, and procedures as required by the position
Ability to apply common sense practices to carry out detailed oral or written instruction. Ability to deal with problems involving multiple variables in continuously changing situations
Possess a sense of urgency and take ownership of assigned projects while able to work independently
Proficient in English with excellent verbal communication and written skills
Total Rewards: We offer a competitive salary and a comprehensive benefits package that includes:
Medical, dental, and vision insurance
Basic and optional life insurance
Short‑ and long‑term disability coverage
401(k) plan with company match
Tuition assistance
Flexible spending accounts
Our Commitment to a Diverse Workforce: FXI is an Equal Opportunity Employer. FXI does not discriminate in employment matters on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or based on any individual’s membership in any group or class protected by applicable federal, state, or local laws. We support workplace diversity. We strongly believe that diversity contributes to a broader collective perspective that will consistently lead to a better company and better products. We are working hard to increase the diversity of our team wherever we can.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
FXI is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at FXI via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of FXI. No fee will be paid in the event the candidate is hired by FXI as a result of the referral or through other means.
We are a leading producer of innovation for the Home, Healthcare, Electronics, Industrial, Personal Care and Transportation Markets. Our products include finished goods, sub-assemblies, services and raw materials for OEMs, fabricators and retailers. You will find us inside, around and under yourself in countless applications. We protect automobile passengers on the highway and fragile electronic components in shipment. We help consumers sleep sounder and furniture manufacturers create comfort. We provide for sharper images in digital printers and copiers and help consumers keep their homes clean. We provide critical components for filters, dispensers, gaskets and seals in everything from blood oxygenators to computer disk drives. To discover where we really shine, bring your wish list to our design and technical teams and imagine the possibilities.
Offices: 5 Radnor Corporate Center, 100 Matsonford Road, Suite 300, Radnor, PA 19087, US · 2060 N Batavia St, Orange, CA 92865, US · 3005 Commercial Rd, Fort Wayne, IN 46809, US
How much do Finance & Accounting jobs in Pennsylvania pay?
Based on 1527 listings with disclosed salaries, most finance & accounting jobs in Pennsylvania pay between $60k–$170k per year. Individual offers vary with seniority, company size, and specialization.
How many Finance & Accounting jobs are open in Pennsylvania right now?
There are currently 5,646 open finance & accounting positions in Pennsylvania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in Pennsylvania?
Companies currently hiring include PNC, Vanguard, BNY, First National Bank of Pennsylvania, Truist, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in Pennsylvania?
Yes — 2061 of the 5646 open finance & accounting positions offer remote or hybrid work (628 remote, 1433 hybrid).
How do I apply for Finance & Accounting jobs in Pennsylvania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.