Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the …
Raleigh, North Carolina, United States · Remote OK
Senior$33M raised
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Senior Manager IT - Platform Product & Experience (Remote)
Raleigh, North Carolina, United States · Remote OK
Senior+$33M raised
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Raleigh, North Carolina, United States · Remote OK
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Raleigh, North Carolina, United States · Remote OK
Senior+$33M raised
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Raleigh, North Carolina, United States · Remote OK
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JMT
Client Development Manager
Raleigh, North Carolina, United States · On-site
Senior+
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Best People + Right Culture. These are the driving forces behind JE Dunn’s success. By hiring inspired people, giving them interesting and challenging work, enabling them with innovative tools, and letting them share in …
Best People + Right Culture. These are the driving forces behind JE Dunn’s success. By hiring inspired people, giving them interesting and challenging work, enabling them with innovative tools, and letting them share in …
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$82k–$123k/yr
Full-time
Flexible time off, Wellness resources, Company-sponsored team events, Equity
Posted 14d ago
~40 hrs/week
Responsibilities
Act as the primary technical point of contact for strategic accounts to ensure infrastructure stability and provide architectural guidance. Lead end-to-end troubleshooting for high-impact cases while managing executive communications and driving product improvements.
Requirements
Requires a minimum of 3 years of experience in a professional enterprise-level technical support role. Candidates must possess deep knowledge of operating systems, storage area networks, and networking protocols.
Full job description
Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
As a Designated Support Engineer (DSE), you will be the technical anchor for our most strategic accounts, ensuring their mission-critical infrastructure thrives on the Everpure Platform. You will bridge the gap between complex technical troubleshooting and relationship management, acting as a trusted advisor who transforms potential disruptions into seamless operations. Joining a team with industry-leading NPS scores, you’ll collaborate closely with Engineering and Account teams to champion customer success and drive product excellence.
WHAT YOU'LL DO
Drive Account Health and Stability: Act as the primary technical point of contact for named accounts, proactively identifying potential system risks and providing tailored architectural guidance to ensure long-term uptime.
Orchestrate Complex Resolution: Lead the end-to-end troubleshooting of high-impact cases involving hardware, software, and environmental variables, ensuring a rapid return to service while maintaining professional, concise executive communications.
Champion the Customer Voice: Represent customer needs in internal engineering reviews and lead high-stakes "hot" escalation calls, translating technical challenges into actionable product improvements.
Scale Collective Intelligence: Mentor junior engineers through structured coaching and contribute high-quality technical documentation (FAQs/KBs) to the global Support knowledge base.
Manage Critical Escalations: Own the lifecycle of support tickets from intake to resolution, maintaining accountability for KPIs related to response times and customer satisfaction.
WHAT YOU BRING
Experience: A minimum of 3 years of experience in a professional enterprise level technical support role.
Technical Troubleshooting Mastery: Demonstrated expertise in diagnosing and resolving complex issues within multi-platform environments, including deep knowledge of operating systems (Linux, Windows, VMware) and Storage Area Networks (SAN).
Advanced Networking & Infrastructure Savvy: Proficient in troubleshooting Fibre Channel, Ethernet, IP, and iSCSI protocols, with a strong understanding of enterprise server components (CPU, Chipset, Memory) and Hypervisors.
Consultative Communication: Exceptional ability to translate technical jargon into business-impact language for executive leadership while building trust-based relationships with technical stakeholders.
Operational Agility: Proven capability to manage multiple high-priority projects and support cases simultaneously, with the flexibility to support weekend, holiday, or on-call rotations as needed.
We are primarily an in-office environment and therefore, you will be expected to work from the Lehi office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.
#LI-ONSITE
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
The annual base salary range is:
$82,000—$123,000 USD
WHAT YOU CAN EXPECT FROM US:
Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
Related keywords
Designated Support EngineerEnterprise SupportInfrastructureLinuxWindowsVMwareSANFibre ChannelEthernetIPiSCSIHypervisorsCPUChipsetMemoryTechnical Troubleshooting
Pure Storage (NYSE: PSTG) uncomplicates data storage, forever. Pure delivers a cloud experience that empowers every organization to get the most from their data while reducing the complexity and expense of managing the infrastructure behind it. Pure’s commitment to providing true storage as-a-service gives customers the agility to meet changing data needs at speed and scale, whether they are deploying traditional workloads, modern applications, containers, or more. Pure believes it can make a significant impact in reducing data center emissions worldwide through its environmental sustainability efforts, including designing products and solutions that enable customers to reduce their carbon and energy footprint. And with a certified customer satisfaction score in the top one percent of B2B companies, Pure's ever-expanding list of customers are among the happiest in the world. For more information, visit www.purestorage.com.
Offices: 2555 Augustine Drive, Santa Clara, CA 95054, US · 1 London Road, Staines, Middlesex TW18 4EX, GB · 148 Neil Road, Singapore, 088877, SG
How many Engineering jobs are open in Raleigh, NC right now?
There are currently 1,679 open engineering positions in Raleigh, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Raleigh, NC?
Companies currently hiring include Hitachi Energy, Eaton, HDR, JE Dunn Construction, Whitman, Requardt and Associates, LLP, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Raleigh, NC?
Yes — 546 of the 1679 open engineering positions offer remote or hybrid work (111 remote, 435 hybrid).
How do I apply for Engineering jobs in Raleigh, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.