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$55k–$65k/yr
Full-time
bachelor degree
Health insurance, Dental insurance, Vision insurance, 401k with matching program, Generous PTO, Sick time
Posted 4d ago
~40 hrs/week
Responsibilities
Provide expert-level technical support for motorized products and access control systems via phone, email, and web cases. Accurately document customer interactions and troubleshooting steps within the Salesforce CRM system.
Requirements
Requires 1-2 years of after-sales technical support experience and strong proficiency in CRM software and smart home technologies. Candidates must possess excellent communication skills and the ability to work effectively in a fast-paced, evolving environment.
Full job description
Company Description
INSPIRING A BETTER WAY OF LIVING ACCESSIBLE TO ALL
As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all.
As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.
We are present in 58 countries, with eight production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.
SOMFY® is the leading global manufacturer of strong, quiet motors with electronic and app controls for interior window coverings and exterior solar protections. Over 270 million users worldwide enjoy the more than 170 million motors produced by Somfy. During the past 50 years, Somfy engineers have designed products for both the commercial and residential markets to motorize window coverings such as interior shades, wood blinds, draperies, awnings, rolling shutters, exterior solar screens and projection screens. Somfy motorization systems are easily integrated with security, HVAC and lighting systems providing total home or building automation.
Job Description
The Product Technical Support Agent's primary role is to provide support for operating and troubleshooting motorized products and controls such as window shades, awnings, and pergolas. As well as motorized access control solutions such as gate openers, garage door openers, traffic and safety bollards and automatic gate systems. This role is responsible for providing expert-level technical support. Assisting customers, installers, and partners with the installation, operation, and troubleshooting of our products.
Technical support & internal product support by phone, emails, and web cases through Salesforce
Provide step-by-step instructions to fix technological issues
Access instruction manuals to help users utilize their software or hardware properly
Acquire and transfer product knowledge (wiring instructions, product specific functions) to sales managers and customer.
Handle customer complaints provide appropriate solutions and alternatives within the set time limits and follow up to ensure resolution.
Build sustainable relationships of trust through open and interactive communication by actively listening and asking the right questions
Accurately gather and record customer information, issues, and solutions using Salesforce and other software
Follow standard operating procedures to maintain a consistent number of open/closed tickets and ensure adherence to established service level standards
Work with Technical Support manager to ensure and find solutions to more complex issues
Perform other duties assigned by the Technical Support Manager
Qualifications
Excellent written and communication skills, and ability to communicate to all levels of the organization and external customers
Exceptional organizational skills and ability to prioritize, work with competing deadlines, and ability to adapt to change.
Proven experience with problem-solving skills to deliver the highest level of service excellence
1-2 years of after-sales product technical support experience
Ability to work both independently and as part of a best-in-class team
Self-motivated, ability to thrive in a fast-moving and constantly evolving environment
Enthusiastic about delivering an exceptional brand experience and passionate about customer satisfaction and loyalty
Ability to multitask, prioritize, and manage time effectively
Strong phone skills and active listening
Accept constructive criticism and customer feedback regarding their experience
Positive attitude, willingness to learn, team player, outgoing, patient, and genuine
Knowledge of communication protocols is an asset (RS485, RS232, Zigbee, etc.)
Experience with CRM systems and practices (Salesforce, SAP)
College or Bachelor’s degree and/ or proven career path to excellence in customer support
Experience in a product technical support role.
Tech savvy (Android, IOS, Smart Home Technology)
Proficiency in Windows and Office 365 suite
Additional Information
9-hour work day (including 1 hour lunch)
Schedule Flexibility: Must be available to work either 8:00 a.m. – 5:00 p.m. or 11:00 a.m. – 8:00 p.m. EST based on business needs.
Optional work from home on Monday and Friday after the initial training period
Work with BFT and Somfy, two globally recognized brands in automation and smart control solutions.
Gain expertise in innovative access control and automation technologies.
Opportunities for professional growth and training in a fast-evolving industry.
A collaborative and supportive work environment focused on technical excellence and customer satisfaction.
At Somfy, we care about our employees. We offer a comprehensive corporate benefits package, including a variety of health plan options. Dental, vision,401k with a matching program, generous PTO and sick time, an employee fitness program, and more
The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.
Overkiz, expert in IoT solutions for smart homes and buildings.
Industry
IT Services and IT Consulting
Company size
51-200 employees
Founded
2007
Headquarters
Metz-Tessy, Haute-Savoie
LinkedIn followers
2,522
Overkiz is a French company specializing in the design and development of
white-label Smart Home and Smart Building solutions.
Professionals: we are here to support you in your digital transformation! You can launch innovative connected services quickly and improve daily comfort, security, and quality of life for residents.
Overkiz is here to help you optimize the energy performance of your buildings through innovative connected solutions and an unparalleled partner ecosystem.
Offices: Allée de la Mandallaz, Immeuble Variation A, Metz-Tessy, Haute-Savoie 75370, FR · 13-15 boulevard de la Madeleine, Paris, IDF 75008, FR
OEM IoT solutionssmart homesmart buildingcloudinternet of thingsSaaSPaaShome automationmaisons connectéesiot
How many Engineering jobs are open in Mississauga, Canada right now?
There are currently 1,073 open engineering positions in Mississauga, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Mississauga, Canada?
Companies currently hiring include AtkinsRéalis, Citi, AECOM, Hatch, Bird Construction, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Mississauga, Canada?
Yes — 479 of the 1073 open engineering positions offer remote or hybrid work (20 remote, 459 hybrid).
How do I apply for Engineering jobs in Mississauga, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.