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Full-time
professional certificate
Posted 13d ago
~40 hrs/week
Responsibilities
The technician will provide 24x7 front-line technical support for airport telephone systems, including monitoring alarms and performing system health checks. They are also responsible for executing planned, preventive, and corrective maintenance tasks to ensure system reliability.
Requirements
Candidates must hold a certificate in computing or electronics engineering with at least one year of relevant technical support experience. Proficiency in IP telephony, Huawei network infrastructure, and Windows operating systems is required, along with the ability to work in shift teams.
Full job description
'Technician shall be able to:
i. Participate in shifty duty teams according to the predefined roster;
ii. Execute Planned Maintenance schedules;
iii. Perform Corrective Maintenance work on a daily basis; and
iv. Implementation of modification and improvement works under the supervision of the Authority’s supervisory staff.
Technician
• Certificate in computing and/or Electronics Engineering or other appropriate discipline with at least 1 year technical support experience on the installation, operation and Maintenance services of IP Telephony/PABX system;
• With experiences in supporting Huawei IP network infrastructure;
• With experiences in supporting, Microsoft Windows 10 & 11 ;
• Valid Hong Kong driving license (class 1, 2) is preferable;
• Valid certificate of accessing to confined space which is recognized by HKSAR is preferable;
• Valid certificate of accessing to construction site which is recognized by HKSAR is preferable; and
• Spoken and written English and Chinese.
A. Front Line Support (24x7 Operations)
Provide first-line and second-line technical support for Airport Telephone System.
Monitor system alarms and logs per shift.
Perform system health checks and daily operational verification.
Handle fault calls and update incident records in IPMS (or equivalent system).
Perform troubleshooting and rectification
B. Corrective Maintenance
Diagnose and rectify hardware/software faults.
Replace faulty components (phones, line cards, power supplies, network modules).
Support cable fault investigation and coordinate with cabling teams.
HKT is a technology, media, and telecommunication leader with more than 150 years of history in Hong Kong. As the city’s true 5G provider, HKT connects businesses and people locally and globally. Our end-to-end enterprise solutions make us a market-leading digital transformation partner of choice for businesses, whereas our comprehensive connectivity and smart living offerings enrich people‘s lives and cater for their diverse needs for work, entertainment, education, well-being, and even a sustainable low-carbon lifestyle. Together with our digital ventures which support digital economy development and help connect Hong Kong to the world as an international financial centre, HKT endeavours to contribute to smart city development and help our community tech forward.
HKT is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.
For more information, please visit www.hkt.com.
LinkedIn: linkedin.com/company/hkt
Offices: 39/F, PCCW Tower, TaiKoo Place, 979 King's Road, Quarry Bay, Hong Kong, Hong Kong, HK
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