After-Sales Consultant - (Fitness and Wellness Equipment's)
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After-Sales Consultant - (Fitness and Wellness Equipment's)
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
professional certificate
Health insurance, Career growth
Posted 7d ago
~40 hrs/week
Responsibilities
The After-Sales Consultant will supervise a team of technicians to ensure the efficient installation, maintenance, and repair of fitness equipment. They are responsible for scheduling service calls, managing technical escalations, and maintaining high service standards for clients.
Requirements
Candidates must have at least one year of experience in fitness equipment technical service and a solid background in electromechanical systems. A valid driving license is required, and a technical diploma or certification in a relevant field is preferred.
Full job description
We are hiring for a leading UAE-based fitness and wellness equipment industry company expanding into the Egyptian market, an After-Sales Consultant to lead a team of technicians responsible for the installation, maintenance, and repair of gym equipment.
Role Overview
The After-Sales Consultant will supervise a team of technicians handling gym equipment (treadmills and related machines) across both workshop and field operations. The role combines hands-on technical work with team leadership, scheduling service calls, ensuring quality repairs, mentoring technicians, and serving as the escalation point for complex issues.
Responsibilities:
Supervise and coordinate daily activities of technicians across workshop and field assignments
Schedule and prioritize service calls, installations, and preventive maintenance visits
Perform hands-on diagnostics and repairs on gym equipment when needed (treadmills, ellipticals, strength machines, etc.)
Ensure SLA compliance and monitor first-time-fix rates and response times
Train, mentor, and evaluate technician performance; support onboarding of new team members
Act as escalation point for complex technical issues or client complaints
Maintain accurate service records, parts usage, and job reports
Coordinate with the After-Sales Manager on spare parts inventory, tooling needs, and recurring issues
Ensure technicians follow safety protocols and manufacturer service standards
Liaise with clients (gyms, health clubs, hotels) to ensure satisfaction post-service
Requirements:
1+ year of experience as a Consultant/Supervisor in gym/fitness equipment technical service
Solid hands-on technical background in gym equipment repair and maintenance (electrical, mechanical, or electromechanical systems)
Valid driving license (field visits required)
Ability to manage scheduling and prioritize competing service demands
Strong communication skills for client-facing situations
Qualifications
Technical diploma/certification in electromechanical, electrical, or HVAC-related fields (preferred)
Experience with specific major gym equipment brands preferred
Experience with CMMS/service ticketing software preferred
Bilingual (Arabic/English) preferred, especially useful for premium client accounts
What We Offer:
Competitive salary based on experience
Health insurance
Career growth within a leading fitness & wellness equipment company
If you're a hands-on technical consultant ready to be in a top-performing service team, we'd love to hear from you. Apply now!
Future Group is a global leader in innovative digital experience solutions powered by human expertise and cutting-edge AI. With over 30 years of experience, we enable people and organizations to communicate across cultures and scale globally.
Rooted in Shariah-compliant values, we deliver full-spectrum solutions across tech, language, and multicultural marketing. Our mission is to empower businesses — especially in emerging markets — to grow sustainably and connect meaningfully.
- AI Innovation
- Cultural Intelligence
- Scalable Solutions
- Shariah-Compliant Ethics
Offices: Dubai Internet City, Building 2, Office 105, Dubai, UAE, Office 105, Dubai, UAE, Dubai Internet City, CA, AE · Building 2, Dubai Internet City, Dubai - UAE, Dubai, Dubai 500212, AE · Level 17 Dashwood House, 69 Old Broad Street, London EC2M 1QS, London, London, GB · 276 5th Ave, Suite 12-1450, New York, NT 10001, US · Abd El-Rahman El-Rafie street, 10, Giza, Giza, EG
AI-Powered Digital SolutionsMulticultural MarketingCross-Cultural CommunicationDigital Experience (DX) StrategyGlobal Business ScalingHuman + AI IntegrationInternationalization ServicesTech-Enabled Customer Experienceand Digital InnovationInformation Technology
How many Engineering jobs are open in Cairo, Egypt right now?
There are currently 916 open engineering positions in Cairo, Egypt listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Cairo, Egypt?
Companies currently hiring include Orange Business, Transport AI, Egis, Capgemini, PwC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Cairo, Egypt?
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