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Skills: Data Analysis, Workload Forecasting, Field Management Systems, Capacity Management, Resource Optimization
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Sr Process Engineer - Industrial Water and Wastewater
Markham, Ontario, Canada · Hybrid
$163k–$272k/yr
Senior+
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$123k–$170k/yr
Full-time
bachelor degree, professional certificate
Posted 27d ago
~40 hrs/week
Responsibilities
Oversee planning and optimize resource utilization within operations teams to ensure efficient service delivery. Analyze trends from field management systems to improve productivity and reduce manual interventions.
Requirements
Requires a bachelor's degree and at least 5 years of experience in planning and field operations. Expertise in configuring field management system optimizers and strong analytical skills are strongly preferred.
Full job description
Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.
A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.
If you are ready to become one of our Experts, we would love to hear from you.
Role: Senior Manager – Service Planning Reports to: Director – Planning Operations Status: Full-Time, Regular Location: Markham Compensation: $122,963 - $169,689
Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.
Summary: The Senior Manager of Planning Operations will oversee planning and optimize resource utilization in our operations teams, working closely with the capacity management team to ensure service delivery for our customers. This role involves reviewing all trends and analysis from our field management system, presenting perspectives on how to optimize and adjust business rules or processes to reduce manual interventions within our systems while improving productivity and efficiency with our field partners. This role will require partnership with multiple stakeholders to present perspectives and gain alignment on strategic execution of daily operations. This role will also need to analyze and drive improvements so that we are meeting/exceeding our customer expectations on appointment availability.
Responsibilities
Work in partnership with capacity planning teams to execute on strategic playbooks; ensuring real-time planning operations are running effectively
Synthesize quantitative data into actionable recommendations and partner with the business leaders to review performance and productivity to inform decisions/plans as necessary to mitigate risk and optimize customer experience, and maximize resource utilization as well as spending.
Provide gap analysis and work with key stakeholders for mitigation solutions when business goals are at risk of not being achieved. (Cost-efficient levers that would deliver the right service level, cost, and customer satisfaction).
Promote a culture of continuous improvement and accountability within the team. Set clear performance expectations and provide regular feedback to meet team objectives.
Develop and maintain strong partnerships with cross-functional stakeholders to promote and provide awareness of the framework and educate + inform stakeholders of performance results.
Qualifications:
Analytical Skills: Exceptional ability to analyze data, forecast workload, and implement effective strategies.
Problem-solving: Proven ability to identify problems, understand business impact, and provide corrective actions.
Agility: Ability to handle ambiguity and make calculated assumptions with associated risk articulation.
Technical Proficiency: Deep knowledge of technologies that support a field workforce and ability to identify and analyze data using tools/technology. As well as building models and databases.
Leadership: Strong leadership skills with the ability to manage and develop a high-performing team and stakeholders.
Communication: Excellent communication, listening, and interpersonal skills.
Education: A bachelor’s degree in business administration, Operations Management, or a related field is preferred.
Minimum of 5+ yrs of progressive experience supporting planning and field operations (planning, forecasting, reporting + analytics)
Strongly preferred expertise and experience with configuration and tuning of field management systems optimizer
Proven experience in development and business planning (operations job and capacity management).
Certifications: Business Analytics and Workforce management certification is a plus.
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.
Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
Experts at heating, cooling, water heating, water purification, plumbing and electrical.
Industry
Consumer Services
Company size
1,001-5,000 employees
Headquarters
Markham, Ontario
LinkedIn followers
80,224
Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings. We take pride in continually striving to make a positive impact in the communities we operate in.
Enercare is a company that believes strongly in the health, safety and wellness of our people. It’s a place where careers are made. A place where people care about the communities we operate in, and who are inspired everyday by our purpose. In our values and our ambitions, we embrace change, and support our team members along the way.
Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future.
Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP (“Brookfield”), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.
Offices: 7400 Birchmount Rd, Markham, Ontario L3R, CA
Energy ConservationHVAC sales and serviceMeteringEnergy ManagementPlumbingand Water HeatingResidentialEnergy ManagementCommercialEnergy
How many Energy jobs are open in Markham, Canada right now?
There are currently 96 open energy positions in Markham, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Energy roles in Markham, Canada?
Companies currently hiring include Enercare Inc., GE Vernova, Stantec Consulting International Ltd., AECOM, Overland Contracting Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Energy jobs in Markham, Canada?
Yes — 52 of the 96 open energy positions offer remote or hybrid work (5 remote, 47 hybrid).
How do I apply for Energy jobs in Markham, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.