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$120k–$140k/yr
Full-time
bachelor degree
Posted 9d ago
~40 hrs/week
Remote in United States
Responsibilities
The Senior Manager of Learning & Development is responsible for architecting and facilitating training curricula while managing onboarding and service standards across the Trailborn portfolio. They also lead the people-side of hotel openings and rebrands while partnering with leadership to assess training effectiveness and performance metrics.
Requirements
Candidates must have at least 5 years of experience in training or organizational effectiveness, preferably within the hospitality industry. The role requires the ability to design multi-site training programs and the flexibility to travel up to 50% of the time.
Full job description
About Our Role:
The Senior Manager of Learning & Development serves as the driving force behind onboarding, service standards, and change management for the Trailborn Portfolio. This role partners closely with property leadership to build capable teams, ensure smooth operational transitions, and create consistent guest experiences.
Essential Functions:
Training Program Development & Delivery — Architect, maintain, and facilitate training curricula for all hotel departments, ensuring content stays current (and property-specific as appropriate) with brand standards and compliance requirements.
Culture & Service Standards Onboarding — Develop and maintain clear, accessible materials that articulate the Trailborn way of working and serving guests, ensuring every new hire understands and connects with the brand's service philosophy from day one.
Transition & Change Management — Partner in leading the people-side of hotel openings, rebrands, and operational changes; develop transition playbooks and serve as the on-site training lead during these periods.
Performance & Competency Assessment — Partner with GMs and department heads to identify skill gaps, evaluate training effectiveness, and report on key metrics including GSS Scores.
Train the Trainer Program — Certify and develop property-level trainers at each hotel, equipping them with facilitation skills, coaching techniques, and the tools needed to deliver consistent training independently.
Qualifications
5+ years of experience in training, talent development, or organizational effectiveness, (ideally in a hospitality setting).
Demonstrated ability to design and deliver multi-property or multi-site training programs.
Willingness and ability to travel up to 50% of the time across U.S. hotel locations.
Bachelor's degree in Hospitality Management, Human Resources, Education, or a related field preferred.
Familiarity with Learning Management Systems (LMS) and e-learning authoring preferred.
Trailborn Hotels & Resorts is the leading hospitality brand and management company bringing boutique hotels to the great outdoors. Built for the modern adventurer, each Trailborn hotel puts guests at the heart of the country’s most extraordinary outdoor destinations – from national parks to wine country, snow-capped mountains to sun-soaked beaches – to create a unique experience for outdoors enthusiasts.
Trailborn currently has properties along the foothills of North Carolina's Blue Ridge Mountains; the Grand Canyon; Wrightsville Beach, North Carolina.; Mendocino, California; and Jackson Hole, Wyoming.
To learn more about Trailborn Hotels & Resorts and book your stay, visit trailborn.com.
How many Education jobs are open in New York, NY right now?
There are currently 5,176 open education positions in New York, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Education roles in New York, NY?
Companies currently hiring include NYU London, Mount Sinai Health System, Police Athletic League, Inc., New York City Housing Authority (NYCHA), New York Edge, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Education jobs in New York, NY?
Yes — 827 of the 5176 open education positions offer remote or hybrid work (167 remote, 660 hybrid).
How do I apply for Education jobs in New York, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.