Gurugram, Haryana, India · On-site
"Trainer - About NTT DATA: With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution…
Skills: Sales Coaching, Performance Management, Objection Handling, Closing Strategies, Call Listening
Gurugram, Haryana, India · Remote OK
Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a global EdTech company founded in 2013 with the idea that through personalised educati…
Skills: Strategic Partnerships, Lead Generation, Social Media Marketing, Project Management, Copywriting
Gurugram, Haryana, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: Large Language Models, GenAI, Prompt Engineering, RAG, Agentic AI
Gurugram, Haryana, India · On-site
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to de…
Skills: Large Language Models, Generative AI, Prompt Engineering, RAG, Agentic AI
Gurugram, Haryana, India · On-site
Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Business Interlock Senior Analyst Qualifications:Any Graduation Years of Experience:5 to 8 years About Accenture Accenture is a global profe…
Skills: Talent Development, Instructor-Led Training, RTR F&A Knowledge, Content Development, Presentation Skills
Gurugram, Haryana, India · On-site
Job Summary Introduction At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, w…
Skills: Content Development, Instructional Design, eLearning Development, Content Review, Research
Gurugram, Haryana, India · Hybrid
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep exp…
Skills: Facilitation, Instructional Design, Program Management, Project Management, Content Development
Gurugram, Haryana, India · On-site
Training Specialist for the QC Micro Fulfillment Centres will be responsible to handle the L&D for the 3P MFCs Job Responsibilities: 1- Own business goals and intervene by identifying knowledge gaps to be filled. 2- Proa…
Skills: Training Needs Analysis, Learning and Development, Performance Metrics Tracking, Curriculum Design, Stakeholder Management
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The Sales Coach drives sales performance through structured coaching, training support, and continuous development of agents to exceed targets. Responsibilities include conducting call listening sessions, identifying skill gaps, and aligning coaching with quality and compliance standards.
Candidates should have over 5 years of experience, preferably as a Sales Coach or SME within a BPO or telecom environment. Required skills include strong sales expertise, analytical problem-solving, and proficiency in MS Office tools.
"Trainer - About NTT DATA:
With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.
A Career at NTT DATA Means:
• Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.
• Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.
• Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
• Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
What else does NTT DATA Offer? We’re glad you asked!
• All equipment required for you to be successful in your role
• Virtual paid training
• Comprehensive benefits package (medical, vision, and dental)
• Employee Assistance Program
• RRSP program options
• Short- and Long-Term Disability options
• Rewards and Recognition programs
• Internal career advancement opportunities
Work Schedule & Benefits:
• Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)
• Working Hours: 10 hours per shift (including breaks as per company policy)
• Work Mode: 100% Work from Office
• Transportation: Company-provided pick-up and drop facility (for night shifts)
Role Summary:
The Sales Coach is responsible for driving sales performance improvement through structured coaching, training support, and continuous development of agents and is accountable for enabling the team to meet and exceed assigned sales targets through effective coaching and performance management. This role focuses on enhancing conversion rates, ensuring compliance, and enabling agents to deliver an exceptional customer experience while achieving business targets.
Key Responsibilities:
Coaching & Performance Development
• Provide ongoing coaching to agents on sales techniques, methodologies, objection handling, and closing strategies
• Conduct side-by-side coaching, call listening (live and recorded), and structured feedback sessions
• Identify individual and team skill gaps and implement targeted development plans
• Track daily, weekly, and monthly performance against key sales metrics
Training & Nesting Support
• Support new hires during training and post-training nesting phases
• Reinforce training concepts and ensure smooth transition to production
• Partner with trainers to align coaching interventions with training curriculum
• Provide real-time support to improve early-stage agent performance
Quality & Compliance Alignment
• Participate in QA calibrations and ensure coaching aligns with quality standards
• Promote ethical selling practices and adherence to compliance requirements
• Use quality insights to improve customer experience and sales effectiveness
Reporting & Insights
• Analyze performance data and generate actionable insights for improvement
• Maintain and track coaching effectiveness and agent progress
• Run reports and provide feedback to stakeholders on performance trends
• Ensure proactive communication with leadership to highlight risks and opportunities
Content & Capability Building
• Develop and maintain a call library for training and coaching purposes
• Create and deliver sales huddles, workshops, and engagement sessions
• Leverage best practices (buddy programs, knowledge sharing) to improve team capability
• Continuously update coaching strategies based on market and product changes
Stakeholder Collaboration
• Work closely with Operations, QA, and Training teams to drive consistent performance improvement
• Align coaching strategies with business goals and sales targets
• Maintain proactive communication to ensure alignment and avoid performance gaps
Required Skills
• Strong sales expertise with proven performance in a target-driven environment
• Demonstrated coaching and mentoring capability
• Strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Ability to influence, motivate, and drive behavioral change
• Proficiency in MS Office tools (Excel, Word, PowerPoint)
Eligibility
• Experience as a Sales Coach, Trainer, or high-performing Sales SME preferred
• Strong background in sales (BPO/telecom preferred)
5+ years of experience"
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
Offices: 7950 Legacy Drive, Suite 900, Plano, Texas 75024, US · 18 S End Road, Bengaluru, Karnataka 560004, IN
There are currently 67 open education positions in Gurugram, India listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accenture, NIIT Limited, HarperCollins Publishers, PwC, Amazon, among others. Browse the listings above to see every active employer.
Yes — 12 of the 67 open education positions offer remote or hybrid work (6 remote, 6 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
