Job Description Summary

Reporting to the Senior Director, the Financial Aid Technical Coordinator supports the implementation and monitoring of compliance-related financial aid processes. This position analyzes regulatory changes, supports configuration and workflow updates with Financial Aid leadership and technical partners, assists with testing and validation, maintains documentation, and provides technical assistance to ensure accurate and compliant financial aid operations.

Job Description

Responsibilities and Duties Include:

• Analyzes existing workflows and new federal, state, and institutional regulatory requirements to recommend and communicate programming updates, and coordinates implementation with technical partners.
• Consults with Financial Aid leadership to ensure that all programming changes are aligned with existing, updated or new policies and procedures.
• Serves as a functional liaison with ITS and supports the planning, coordination, and validation of integrated financial aid processes across various systems, including the student information system, financial aid management system, and the scholarship management system.
• Monitors financial aid workflows and system-supported processes from a functional and compliance perspective, recommending operational improvements as needed.
• Assists with functional testing of system updates prior to implementation and collaborates with users to interpret findings.
• Maintains and updates the Financial Aid Standard Operating Procedures (SOPs) and coordinates with Financial Aid leadership to ensure policy and procedure manuals are up to date.
• Supports required federal and state reporting through collaboration with Financial Aid peers, Institutional Research, and ITS.
• Performs functional data analysis and interprets queries to prepare departmental reports, including monthly statistic reports, to assess process effectiveness and support continued efficiency in financial aid operations.
• Assist Financial Aid leadership with audit preparation, providing supporting data and documentation as needed.
• Serves as a liaison with Financial Aid Client Services and the One Stop team to ensure necessary updates and enhancements are identified, prioritized, and coordinated for student service improvements.
• Provides technical assistance and resources to the Financial Aid team on various programs, including Regent, NexGen, and Microsoft Office.
• Supports staff understanding of changes to system workflows and operational processes as needed.
• Provides summary reports and other documentation to Financial Aid leadership to support committee or ITS meetings related to technical development of financial aid systems.
• Interprets and applies rules, policies, statutes, and guidelines as they relate to system use, workflows, and operational processes.
• Serves as a Secondary Destination Point Administrator for the federal student aid and a contact for the Florida Office of Student Financial Assistance sites; maintains credentialing compliance and monitors staff access within Financial Aid systems in accordance with institutional requirements.
• Provides service to the college through participation in events, committees, and other college activities.
• Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
• Strictly honors the privacy, security, and confidentiality of records and other sensitive information according to appropriate state, federal, and college regulations, policies, and procedures.
• Provides service excellence through courteous, informed, accessible, and professional engagement.
• Performs other duties as assigned.

Reports to: Senior Director, Financial Aid

QUALIFICATIONS

Required: A bachelor’s degree in a related field with two (2) years of progressively responsible experience in financial aid administration, student services, enrollment management, or comparable operational environments involving complex systems, cross-functional coordination, and process management. A combination of education and/or experience equal to six (6) years will be considered.

Additional Requirements: A criminal background check will be conducted.
Preferred: Experience in higher education and a Financial Aid office. Experience coordinating complex, multi-stakeholder initiatives or projects, as well as project management training or certifications, such as Project Management Professional (PMP) or Certified Associate in Project Management (CAPM). Familiarity with IT service management concepts, such as ITIL, or experience working within enterprise system environments.

General Knowledge, Skills, and Abilities

• Ability to work successfully in a multi-cultural environment.
• Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
• Analytical Aptitude & Problem Solving - able to analyze information, problems, situations, practices and/or procedures, collect and interpret data, reason logically, establish facts, identify and define existing and potential issues, recognize the interrelationships among elements, draw valid conclusions, develop recommendations, as well as alternative courses of action, select appropriate course, follow up, and evaluate.
• Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.
• Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
• Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
• Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
• Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.
• Team Orientation & Interpersonal — highly motivated team-player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
• Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
• Results Orientation – proven ability to set and exceed established targets.
• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
• Detail Oriented - Proven accuracy and attention to detail.
• Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. sfcollege.edu/eaeo

Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: equity.officer@sfcollege.edu

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.