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Full-time
Posted 21d ago
~40 hrs/week
Responsibilities
Monitor and track last-mile delivery quality metrics to provide customized performance reports for clients. Manage customer inquiries, resolve service tickets, and collaborate with internal teams to optimize service processes.
Requirements
Requires fluency in Mandarin and English with strong data analysis skills and proficiency in Excel. Experience in e-commerce logistics and a strong customer service mindset are highly preferred.
Full job description
About the role? 1.负责尾程小包派送质量的全流程跟踪与监控,包括上网率、妥投率、妥投时效等关键指标,并为客户提供定制化的绩效报告。
o Monitor and track last-mile delivery quality, including key metrics such as scanning rate, delivery success rate, and timeliness; provide customized performance reports to clients.
2.高效响应客户咨询,及时处理服务工单,确保客户问题得到闭环解决。
o Efficiently respond to customer inquiries and handle service tickets to ensure timely resolution.
3.协助处理异常情况及纠纷。
o Assist in handling exceptions and disputes.
4.搭建并维护客户与内部团队(如运营、产品、销售等)的良好协作关系。
o Build and maintain strong collaborative relationships between clients and internal teams (e.g., operations, product, sales).
5.通过数据分析识别服务环节中的问题,推动流程优化并定期输出改进报告。
o Use data analysis to identify issues in service processes, drive continuous improvement, and generate regular reports.
6.适应跨时区沟通,支持跨境电商物流旺季加班需求。
o Support cross-time zone communication and overtime work during peak seasons of e-commerce logistics.
任职要求 / Qualifications
具备优秀的中英文沟通能力(书面和口语),能够与国内外客户流畅对接。
o Strong Mandarin and English communication skills (both written and spoken), capable of engaging effectively with China based and overseas clients.
具有物流行业经验,尤其是电商物流领域经验者优先。
o Experience in logistics, particularly in e-commerce logistics, is preferred.
客户服务意识突出,具备出色的问题解决能力和抗压能力。
o Strong customer service mindset, problem-solving skills, and ability to work under pressure.
具备数据处理和分析能力,熟练使用Excel进行数据建模和报表制作。
o Proficient in data processing and analysis; skilled in Excel for data modeling and reporting.
具备优秀的跨部门协作能力和时间管理能力,能同时处理多项任务。
o Excellent cross-functional collaboration and time management skills, with the ability to multitask effectively.
有利益相关方管理或团队协作经验者优先。
o Experience in stakeholder management or team collaboration is a plus.
Founded in 2019 and headquartered in Richmond, B.C., Canada, UniUni is a leading technology-enabled logistics company revolutionizing the last-mile delivery landscape for the e-commerce industry.
As a platform that seamlessly integrates advanced technology with efficient delivery solutions, UniUni enables businesses to provide a superior online shopping experience, ensuring unparalleled efficiency and customer satisfaction.
UniUni serves a diverse range of clients—from e-commerce platforms to online retailers and brands—and offers exceptional service across North America.
Offices: 10271 Shellbridge Way, Richmond, British Columbia V6X 2W8, CA
E-CommerceLogisticsLast Mile TransportationDeliveryDelivery Service
How many Data & Analytics jobs are open in Vancouver, Canada right now?
There are currently 770 open data & analytics positions in Vancouver, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Vancouver, Canada?
Companies currently hiring include Amazon, Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL), RBC, RBCx, UBC Faculty of Education, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Vancouver, Canada?
Yes — 468 of the 770 open data & analytics positions offer remote or hybrid work (90 remote, 378 hybrid).
How do I apply for Data & Analytics jobs in Vancouver, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.