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Product Manager - Security Analytics, Threat Intelligence & AI (Redwood City, CA)
Redwood City, California, United States · Hybrid
$140k–$180k/yr
Mid level$96M raised
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Lead the operational revenue cycle for three core revenue lines by building scalable billing and collections processes. Manage a team of Billing Admins and AR staff while serving as the cross-functional link between field operations, product, and finance.
Requirements
Requires 7+ years of experience in Revenue or Billing Operations and 5+ years of people management experience. Must possess expertise in contract translation, revenue accounting principles, and proficiency in NetSuite or a similar ERP.
Full job description
About Zūm:
Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 6,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.
\nWho You Are:
We are building a Revenue Operations function from the ground up, and this is the most important hire we are making. The Sr. Manager of Revenue Operations will own the operational revenue cycle for Zūm's three core revenue lines — Home-to-School transportation, Field Trips, and Charter. You will lead a team of four, build scalable billing and collections processes, and serve as the connective tissue between Zūm's field operations, product team, and Finance.
This is not a finance role. It is a cross-functional operator role. You will be accountable for making sure every invoice that goes out is right, on time, and gets paid — and for building the team and processes that ensure that at scale.
This is a hybrid position based out of our headquarters in Redwood City, CA. You will be required to be onsite 3 days per week (Monday, Tuesday, and Thursday). We will only consider candidates already located in the Bay Area.
What You'll Do:
Establish and oversee the Deal Desk function — translate district service agreements into comprehensive billing briefs and ensure all new and renewed accounts are fully configured prior to first invoice issuance
Maintain alignment between contracted pricing terms and portal configuration across all active accounts, conducting systematic validation at each renewal cycle to ensure billing accuracy from the point of origin
Own operational accountability for the monthly billing data cycle — enforce the Day 1-3 adjustment submission deadline with field operations and escalate non-compliance to senior leadership as needed
Review and approve all invoices prior to issuance; serve as the designated escalation authority for high-value invoices requiring VP sign-off
Lead end-to-end billing dispute resolution process— conduct structured root cause investigations across data, configuration, operational, and contractual dimensions, and implement upstream process corrections to prevent recurrence
Manage all Revenue Operations integration protocols with Revenue Accounting, including the daily invoice issuance log, credit memo recommendation memos, and monthly billing summary, ensuring Finance has the information needed to close accurately and on time
Coordinate escalation pathways for product configuration issues and non-payment matters, engaging Product and Legal counterparts with complete supporting documentation
Lead, develop, and retain a team of Billing Admins and AR team— establishing clear performance expectations, delivering ongoing feedback, and building individual capability
Deliver weekly RevOps performance reporting to the Executive team, covering invoice accuracy, Days Sales Outstanding, dispute resolution cycle time, and collections rate
What You Bring To Zūm:
Requirements
7+ years of progressive experience in Revenue Operations, Billing Operations, or a cross-functional operational role within a tech-enabled services, transportation, logistics, or field services environment
Demonstrated expertise in contract-to-billing translation — the ability to review a district services agreement and independently identify all billing implications: rate structures, billing entities, payment terms, budget code requirements, and account-specific exceptions
Working knowledge of revenue accounting principles sufficient to serve as an effective partner to Finance — including a foundational understanding of revenue recognition, credit memo treatment, deferred revenue, and ASC 606 compliance as it applies to a services business. A CPA is not required; revenue accounting literacy is a plus
Proven ability to manage the operational boundary between Revenue Operations and Revenue Accounting — maintaining clean handoff documentation, enforcing protocol adherence, and ensuring Finance has everything needed to close accurately and on time
A track record of driving operational accountability across cross-functional teams — including holding field operations to data submission deadlines while maintaining productive working relationships
Experience leading end-to-end billing dispute resolution — from intake through root cause analysis, corrective action, and stakeholder communication — with a demonstrated focus on upstream process improvement to prevent recurrence
Proficiency in NetSuite or a comparable enterprise ERP, including invoice creation, user access management, and sufficient general ledger familiarity to engage productively with Revenue Accounting counterparts
5+ years of people management experience, with a demonstrated ability to set clear performance expectations, deliver direct and constructive feedback, and develop team members in operational roles
Nice to Haves
Experience in K–12 student transportation, school district contracting, or government/municipal billing environments
Familiarity with ops-driven invoice structures — per-route, per-minute, or service-day-based billing models where invoice accuracy depends on the quality of upstream operational data
Revenue accounting or finance operations experience, including working knowledge of ASC 606, credit memo treatment, and month-end close in a services business
Program management background — structured delivery across cross-functional workstreams with formal documentation and stakeholder alignment
Experience building a billing or revenue operations function from the ground up
Background spanning both established, process-mature organizations and high-growth or early-stage environments
The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of equity or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more. The targeted pay range for this role in US CA is: $151,000 to $194,000
\n
Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
A Connected Mobility Experience for school districts that delivers students on time and ready to learn.
Industry
Software Development
Company size
51-200 employees
Headquarters
Redwood City, California
LinkedIn followers
13,529
Total funding
$504M
Zūm has reimagined student transportation— managing every vehicle, driver, passenger, parent, and ride on a single platform. We’re growing fast and looking for super-smart folks motivated to fix the nation's largest mass transportation system and make a real difference for students, schools, drivers, parents and caregivers.
If fixing an antiquated system hidden in plain sight excites you, drop us a note at [email protected] today.
Offices: 275 Shoreline Dr, Redwood City, California 94065, US
ConsumerFleet ManagementChildrenTransportationGPSRide SharingChild Care
How much do Data & Analytics jobs in Redwood City, CA pay?
Based on 145 listings with disclosed salaries, most data & analytics jobs in Redwood City, CA pay between $136k–$264k per year. Individual offers vary with seniority, company size, and specialization.
How many Data & Analytics jobs are open in Redwood City, CA right now?
There are currently 183 open data & analytics positions in Redwood City, CA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Redwood City, CA?
Companies currently hiring include Revolution Medicine, Luma, C3 AI, Box, Snorkel AI, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Redwood City, CA?
Yes — 126 of the 183 open data & analytics positions offer remote or hybrid work (11 remote, 115 hybrid).
How do I apply for Data & Analytics jobs in Redwood City, CA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.