Operations Support Intern Location: Plano, Tx Duration: 12 weeks Start date: May 25th, 2027 Please upload your unofficial transcript when applying. Ericsson Inc. does not sponsor U.S work authorizations for this job posi…
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Entry level$4.0B raised
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Internship, Full-time
bachelor degree, postgraduate degree
Posted 9d ago
~40 hrs/week
Responsibilities
The intern will support telecom network services by monitoring alarms, managing incidents, and performing routine maintenance. They will also contribute to automation tasks and develop AI use cases to improve operational efficiency.
Requirements
Candidates must be currently enrolled in a Bachelor's or Master's degree program in a technical field with a minimum 2.7 GPA. Proficiency in Linux, programming languages like Python or Java, and networking fundamentals is required.
Full job description
Operations Support Intern
Location: Plano, Tx Duration: 12 weeks Start date: May 25th, 2027
Please upload your unofficial transcript when applying.
Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.
About the Opportunity:
We are looking for a Operations Support Intern to support our team in monitoring and maintaining telecom network services. In this role, you will gain hands-on experience in network monitoring, incident response, and service assurance while learning how large-scale telecom networks operate. You will work alongside experienced engineers and operations specialists to help ensure services remain available and meet Service Level Agreement (SLA) performance targets.
What you will do:
Work to develop automation of maintenance tasks using programing language (Phyton, Linux Bash scripting, Groovy and Java) and DevOps pipelines
Participate to build Artificial Intelligence use cases to turn operations from reactive to predictive
Assist in monitoring network alarms and events using operational tools; help classify and escalate issues to appropriate teams
Support the incident management process by tracking tickets, documenting updates, and assisting with troubleshooting under supervision
Learn how core network and radio access network (RAN) components are monitored and maintained; assist with routine checks and maintenance coordination
Help analyze logs, alarms, and performance metrics to identify potential service issues
Support controlled remote access activities and change management processes following established procedures
Maintain accurate records of incidents, maintenance activities, and operational updates; assist with status reporting
Work with engineering, security, and service teams to understand how issues are resolved and services restored
Contribute to process documentation, playbooks, automation scripts, or dashboard improvements to enhance operational efficiency
The skills you bring:
Currently pursuing a Bachelor’s or Master’s degree in: Information Technology, Telecommunications, Computer Science,
Electrical/Computer Engineering, or a related field
Familiarity with Linux or command-line environments
Programing language: Phyton, Linux Bash scripting, Groovy and Java
Understanding of REST APIs, JSON, and authentication (OAuth2, tokens)
Basic familiarity with Linux command line and Git (branching)
Strong analytical and problem-solving skills
Ability to document findings clearly
Clear written and verbal communication
Preferred / Nice-to-Have:
Exposure to telecom domains (RAN, Core, OSS/BSS, Cloud) through coursework or projects
Experience with monitoring tools or ticketing systems (academic or lab exposure is fine)
Understanding of virtualization or cloud fundamentals
We value curiosity and eagerness to learn
Strong teamwork and communication skills
Analytical thinking and structured troubleshooting approach
Ability to manage multiple tasks and meet deadlines
Willingness to follow established operational and security procedures
Eligibility requirements:
2.7+ GPA or equivalent , Uploading an unofficial copy of your transcript
Actively enrolled in an accredited undergraduate, master’s, or PhD on a full-time basis at a four-year college or university at the time of the co-op
Available for a full-time internship for 12 week
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Operations Support
Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
We’re leading the next wave of mobile with 5G, AI, cloud, and network APIs, creating an open network ecosystem.
Industry
Telecommunications
Company size
10,001+ employees
Founded
1876
Headquarters
Kista, Stockholm
LinkedIn followers
2,369,072
Total funding
$1.8B
The future of mobile isn’t on the horizon, it’s happening now. At Ericsson, we’re building the foundation for an open network ecosystem where industries, developers, and enterprises thrive.
The convergence of 5G, AI, cloud, and network APIs isn’t just a technological shift; it’s a transformation that is redefining industries and enhancing everyday life. Open, programmable networks are enabling real-time innovation and unlocking new business models across the globe.
Imagine a world where developers can dynamically access network capabilities on demand, where enterprises don’t just use connectivity but shape it. This isn’t a distant vision, it’s the ecosystem we’re creating today.
Collaboration fuels everything we do. By working across industries, we’re designing a future where connectivity isn’t just seamless. It’s intelligent, programmable, and transformative.
The shift is happening. Are you part of it?
Offices: Torshamnsgatan 21, Kista, Stockholm, SE · 818 Bourke St, Melbourne, VIC 3008, AU · NH-24, Noida, Uttar Pradesh 201309, IN · Hirsalantie 11, Kirkkonummi, Southern Finland 02420, FI · 349 Terry Fox Dr, Ottawa, ON K2K 2V6, CA
5GInternet of ThingsMobile broadbandCommunication servicesManaged servicesFixed broadbandLTE3G4GOSS
How much do Data & Analytics jobs in Plano, TX pay?
Based on 277 listings with disclosed salaries, most data & analytics jobs in Plano, TX pay between $70k–$203k per year. Individual offers vary with seniority, company size, and specialization.
How many Data & Analytics jobs are open in Plano, TX right now?
There are currently 784 open data & analytics positions in Plano, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Plano, TX?
Companies currently hiring include JPMorganChase, Samsung Electronics France, PepsiCo, NTT DATA North America, Toyota Racing Development, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Plano, TX?
Yes — 220 of the 784 open data & analytics positions offer remote or hybrid work (48 remote, 172 hybrid).
How do I apply for Data & Analytics jobs in Plano, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.