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Full-time
bachelor degree
Competitive Salary, Medical Insurance, Dental Insurance, Free Dependents Insurance, Group Life Insurance, Paid Time Off
Posted 61d ago
Apply by Sep 10
~40 hrs/week
Remote in Pasig City, Pasig, Philippines
Responsibilities
Supervise Quality Analysts through one-on-one coaching, performance tracking, and accountability meetings. Coordinate with Operations and L&D teams to analyze quality trends and ensure client targets are met via accurate reporting.
Requirements
Requires a minimum of 1 year of QA tenure at ClearSource and effective communication skills. A bachelor's degree is preferred, along with a clean disciplinary record and good attendance.
Full job description
Why ClearSource? ClearSource is a people-driven company focused on delivering exceptional customer experiences every day! We truly believe in our Core Values – Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource’s DNA and make us a great company to work for. We support all our people in helping them realize their greatest potential.
ClearSource is looking for an exceptional Quality Assurance Supervisor to work with our QA professionals. If you are a collaborative with a quality performance planning mindset and want to join a company with a fantastic work culture, then this opportunity is for you!
Medical and dental Insurance (with free dependents)
Group life insurance
Paid time off (PTO)
Outstanding career growth
Passionate, energetic & innovative work culture
Friendly, team-driven environment
Skills and leadership development
What you will do as a Quality Assurance Supervisor
Weekly, hold one-on-one meetings with direct report Quality Analysts to:
Build relationships of mutual trust
Hold them accountable to making meaningful progress toward their dream and career goals
Ensure and assess their implementation of the ClearSource leadership training tools (the coaching process, one-on-one meeting format, People Analyzer, and Performance Self-Assessment)
Review their attainment of the KPIs outlined in their respective role definitions.
Hold each other accountable to commitments made.
Update your People Analyzer and, monthly, administer the Performance Self-Assessment to direct report.
Weekly, coordinate with your team to ensure:
Teaching opportunities are provided which support our approach to Successful Staff, so that each person can honestly say “I love my job.”
That the needs of Operations leadership, Learning and Development, and Client as the primary customers of the Quality department, are being met and identify opportunities for improvement.
Weekly, attend quality meetings and client discussion.
Weekly, provide reporting on quality metric, evaluations targets are achieved, agent level and account level target scores are achieved.
Weekly, meet with L & D and Leadership teams to review quality trends and actionable insights to use as improvement plans to achieve quality targets.
Weekly, review accuracy in the quality dashboard by cross checking data in quick sight dashboard and raw data to confirm accuracy of the quality report.
ClearSource is a trusted provider of secure and reliable Unified Telephony services which entail hosted, cloud, virtual, and IP-based solutions.
The telecommunication companies of yesterday remain inflexible, ill at ease in an age of converged technology, and utterly incapable of providing world class service. WE ARE NOT THEM. They are neither our model nor our aspiration. Rather, our focus is on you: Helping you transform the way your business works; helping you raise the performance of your company and gain an important and sustainable competitive advantage.
ClearSource Solutions is a forward–looking, knowledge–based company founded with a singular vision: To unite and deploy the most powerful business technologies ever devised via a scalable, on–demand, cloud–based communications platform; one capable of delivering a complete and continuously advancing package of unified communications services and applications. The evidence is clear: regardless of industry, leading organizations leverage communications tools in ways that outmoded telephone companies cannot hope to accommodate. Here at ClearSource we bring powerful solutions to our customers, and cloud-based telephony services while literally creating an entirely new telecommunications experience for our clients.
ClearSource main objective is to create a solution that fits every company's needs and wants at the same time reducing costs. We take pride in our due diligence and wont stop until our client is 100% satisfied!
How many Data & Analytics jobs are open in Pasig, Philippines right now?
There are currently 148 open data & analytics positions in Pasig, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Pasig, Philippines?
Companies currently hiring include NIQ for Digital Commerce, RealPage, Inc., Acquire Intelligence, Grab, IQ-EQ, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Pasig, Philippines?
Yes — 67 of the 148 open data & analytics positions offer remote or hybrid work (15 remote, 52 hybrid).
How do I apply for Data & Analytics jobs in Pasig, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.