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Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Senior Cloud Analyst

Permanent

Global

Senior Oracle Could Infrastructure (OCI) Analyst

Syntax is the leading cloud managed services provider for mission-critical enterprise applications. We have been providing comprehensive technology solutions to our clients since 1972. Syntax has the size and scale to implement and manage SAP and Oracle ERP deployments in a secure, resilient, multi-cloud environment. With strong technical and functional consulting services and a commitment to customer experience and automation, Syntax serves some of the world’s largest organizations across a diverse range of industries. Syntax employees more than 2,000 colleagues worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Position Summary

Syntax is currently seeking a Senior Oracle Cloud Infrastructure (OCI) Analyst.

The Senior OCI Analyst will support mission critical workload on OCI as well as onboarding new customers to OCI.

Works closely within Syntax and customers to provision and manage resources in OCI.

The ideal candidate will be a hands-on self-starter contributor who has a good cloud computing background, as well as experience in performing implementations and orchestration of the complete array of OCI infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) offerings.

Responsibilities

Lead and possess self-drive ability in onboarding process to deliver proposed solutions and customer expectations.

Work with Project Managers and customers to understand customer requirements, technical designs, and infrastructure builds, providing inputs required to successfully automate deployments.

Adhere to technical standards and best practices for Syntax’s OCI IaaS solutions, collaborating with OCI and other teams’ colleagues within Syntax.

Draft architecture design diagrams, document onboarding runbooks and creating standard operating procedures.

Understand and Perform operations as per custom requirements. Work closely with Syntax teams to integrate Syntax solutions with OCI including identity and access management,

privileged access management, privileged password management, logging, and vulnerability management.

Responsible for using ticketing system to track and address incoming client needs to provide ongoing, on-demand support for clients (including setup/configuration, ongoing maintenance, troubleshooting issues).

Act as Level II escalation for Priority 1 issues related to OCI, participating in the root cause analysis (RCA) and corrective action processes, ensuring any lessons learned are contributed for future architecture standards and related designs.

Act as a technical point of contact to onboard and manage customer workload in OCI

Complete necessary OCI trainings and earn certifications, draft blog posts.

Technical Qualifications

Strong background and understanding of Oracle Cloud Infrastructure and technology as well as experience designing and migrating applications to the cloud

Combined experience spanning at least two domains, including technical architecture, network management, application development, middleware, database management or operations.

Comprehensive expert level knowledge on OCI Native services like OCI DNS, Zones & Email Delivery and experience in managing SaaS based Database offerings like DBCS, ATP & ExaCS.

Good knowledge of Microsoft AD, administering Domain Controllers, configuring relay servers, SFTP, SMTP and administering Windows & Linux operating systems.

Proven experience working in an OCI environment, including various architecture best practices as they related to Oracle ERP, Databases, and Middleware.

Experience with large scale application and database migrations into OCI.

Experience in deploying multi-tier applications on OCI IaaS and PaaS services, including Database, Compute, Storage, Backup, Network, Security, and Load Balancing, including a demonstrated ability to leverage those services to provide better application performance, security, and availability.

Proven experience in managing client’s Oracle workloads and technology landscape for OCI suitability, Including OCI Network and Security design for complex architectures to support high availability and disaster recovery requirements.

Knowledge of cloud security controls including tenant isolation, encryption at rest, encryption in transit, key management, vulnerability assessments, application firewalls, SIEM is a plus.

Experience in implementation and monitoring of OCI security, including Ingress/Egress Rules, Security Lists, IAM Policies, etc.

Deep understanding of OCI networking, including FastConnect, VPN, and Local and Remote Peering, as well as experience with third-party network devices in an OCI architecture.

Having knowledge with Python and Terraform for the purpose of scripting repeatable tasks, including provisioning, monitoring, backup, and disaster recovery is an added benefit.

Provide on-call support during off business hours and weekends on a rotational basis.

Learn new technologies, build knowledge by taking OCI trainings, earn certifications & publish blog posts.

Have good experience in shell scripting and/or experience in any of the programming languages like Python, open to learning DevOps tools like Jenkins, Terraform, Salt/Ansible, administering containers using Docker or OKE is a plus.

Interpersonal Qualifications

Excellent verbal, written and presentation skills.

Ability to work in a dynamic, global environment with an open mind and collaborative spirit.

Demonstrate interpersonal skills to interface well with clients and partners at all levels.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.  

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team!