Job Requirements About the Role We are seeking a Project Delivery Lead (G) to join our Project & Quality Assurance team. This role is responsible for end-to-end project planning and execution, stakeholder management, gov…
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Full-time
bachelor degree, postgraduate degree
Posted 7d ago
~40 hrs/week
Responsibilities
The Project Delivery Lead is responsible for end-to-end project planning, execution, and stakeholder management within the Project & Quality Assurance team. They will oversee operational activities, manage team performance, and serve as the primary escalation point for complex issues and audits.
Requirements
Candidates must hold a postgraduate degree and possess at least 4 years of relevant experience in project delivery, operations, or quality assurance. Strong capabilities in governance, process optimization, and regulatory reporting are essential for this role.
Full job description
Job Requirements
About the Role
We are seeking a Project Delivery Lead (G) to join our Project & Quality Assurance team. This role is responsible for end-to-end project planning and execution, stakeholder management, governance, escalation handling, team leadership, and audit support. The candidate will lead operational activities, optimize processes, and ensure timely delivery of regulatory and internal data. The role also involves regular engagement with senior management and cross-functional teams to drive strategic initiatives and ensure project success.
Key Responsibilities
Primary Responsibilities
Manage a sub-unit to ensure smooth execution of operational activities.
Act as an individual contributor for complex processes, digital initiatives, and detailed root cause analysis (RCA).
Serve as the primary escalation point across all stakeholders.
Allocate tasks, manage team performance, and drive process optimization.
Oversee SOP management across sub-units and ensure effective training execution.
Handle internal and external audits, including regulatory data delivery across verticals.
Lead senior management reviews and ensure timely updates on project progress.
Secondary Responsibilities
Collaborate with Product, Compliance, other bank stakeholders, and external partners.
Support regulatory, internal, and risk audits.
Act as the second-level escalation point for sub-unit issues.
What We Are Looking For
Education
Graduation: Graduate in any discipline from a recognized institution.
Post-graduation: Postgraduate in any discipline from a recognized institution.
Experience
Minimum 4 years of relevant experience in project delivery, operations, or quality assurance, preferably within financial services.
Skills and Attributes
Strong project management and execution capabilities.
Excellent stakeholder engagement and governance skills.
Proven ability to manage escalations and resolve complex issues.
Experience in SOP development and training delivery.
Proficiency in handling audits and regulatory reporting.
Effective team management and mentoring abilities.
Strong analytical and problem-solving skills.
Excellent communication and presentation skills.
Ability to work under pressure and deliver consistent results.
For any bank-related queries, please email us at [email protected] or call 1800 10 888 (Toll free).
Industry
Banking
Company size
10,001+ employees
Founded
2015
Headquarters
Mumbai, Maharashtra
LinkedIn followers
1,797,801
Total funding
$1.8B
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Formed in December 2018 through the merger of infrastructure finance giant IDFC Bank and retail finance specialist Capital First, we commenced commercial banking operations in 2016. Our core principles:
Vision: Building a world-class bank in India, driven by ethical, customer-friendly, digital, and socially responsible banking principles.
Universal Bank: Offering a comprehensive range of services like Retail, MSME, Rural, Startups, Cash & Wealth Management, Deposits, Corporate & Government Banking, Working Capital, Trade Finance, and Treasury Solutions.
Ethical Banking: We follow a 'Near and Dear' test, ensuring products are customer-friendly enough for employees to recommend to loved ones. We simplify legal jargon for clarity and offer 'ZERO FEE Banking' on all savings account services like SMS alerts, IMPS, RTGS, NEFT, ATM withdrawals, and more, making it India’s 1st & only bank to do so.
Customer-Friendly Banking: IDFC FIRST Bank credits monthly interest on savings accounts, offers lifetime-free credit cards with non-expiring rewards and transparent fees.
Technology-led Banking: Seamless services across mobile, branches, internet banking, call centres, & relationship managers. Our mobile app, with 250+ features, is rated 4.8 on Google Play & the App Store.
Global rating agency Forrester ranked it India’s best & among the world’s top 20 for two consecutive years.
Social Good Banking: Focusing on financial inclusion, we serve 40M+ customers, with 16M lifestyle improvement loans,15M loans to 4.3M women entrepreneurs, 6.5M vehicle loans, 1M each for sanitation & livelihood, 300K SME, and 100K home loans.
ESG Goals: We hold high ESG scores, demonstrating our commitment to financial inclusion & social responsibility.
Creating a new-age, ethical and world-class institution for India is a privilege for its employees.
Offices: IDFC FIRST Bank Tower, The Square, C-61, G Block, Bandra-Kurla Complex, Bandra (East), Mumbai, Maharashtra 400 051, IN
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