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The Ecommerce Manager will oversee website operations, digital customer experience, and technology integrations while coordinating cross-functional teams and vendors. This role involves leading website projects, monitoring performance metrics, and implementing data-driven improvements to enhance usability and conversion rates.
Candidates must have at least 5 years of experience in ecommerce management, website operations, or digital project management. Proficiency in ecommerce platforms, analytics tools, and a strong understanding of UX/UI principles and technical web concepts are required.
About the Role:
We are seeking an experienced Digital Ecommerce Manager to oversee ecommerce website operations, digital customer experience, ecommerce technology, website projects, and online business initiatives. This role ensures website performance, reliability, usability, brand consistency, and effective execution of digital projects while coordinating developers, agencies, vendors, marketing teams, and internal stakeholders. The ideal candidate has strong ecommerce and project management experience, understands ecommerce platforms, integrations, analytics, tracking, UX/UI, and front-end web concepts (HTML, CSS, JavaScript), and can effectively communicate with both technical and non-technical teams. Coding is not required. The candidate should also be curious about AI tools such as ChatGPT, Claude, Gemini, and similar platforms, and interested in exploring practical ways AI can improve ecommerce operations, workflows, documentation, reporting, QA, and productivity.
What You’ll Do:
· Ecommerce Website & Platform Management
o Manage day-to-day ecommerce website operations and related digital systems.
o Oversee website updates, checkout functionality, payment settings, tracking, apps, integrations, and platform configurations.
o Coordinate with developers, agencies, designers, and internal teams to implement enhancements and resolve issues.
o Monitor website performance, mobile responsiveness, customer-facing bugs, tracking issues, and site reliability.
o Ensure websites are user-friendly, mobile-optimized, visually consistent, and aligned with brand standards.
o Understand the impact of themes, apps, integrations, tracking, and platform changes on performance and customer experience.
· Project Management
o Lead ecommerce and website projects from planning through launch.
o Create project briefs, requirements, timelines, QA plans, testing procedures, launch plans, and post-launch reviews.
o Coordinate cross-functional teams and external partners.
o Translate business needs into functional and technical requirements.
o Manage priorities, risks, dependencies, budgets, approvals, and deliverables.
o Conduct testing before and after launches to ensure successful implementation.
UX/UI & Customer Experience
o Apply UX/UI best practices to improve the online shopping experience.
o Identify and resolve friction points across navigation, product pages, forms, cart, checkout, mobile experience, page speed, and trust signals.
o Use analytics and behavior tools (GA4, Shopify Analytics, Hotjar, Microsoft Clarity, etc.) to identify improvement opportunities.
o Support A/B testing, landing page optimization, checkout improvements, and mobile enhancements.
o Recommend data-driven improvements that enhance usability, conversion, and customer satisfaction.
· Visual Design & Brand Consistency
o Ensure all website updates align with brand guidelines, including colors, typography, imagery, layout, tone, and overall presentation.
o Review pages, banners, forms, popups, and assets before launch.
o Coordinate with creative and marketing teams to ensure accurate implementation.
o Identify visual inconsistencies and usability issues that may impact trust or conversions.
o Maintain consistent experiences across desktop and mobile devices.
· Technical Coordination & Ecommerce Systems
o Serve as the business-side owner of ecommerce technology, website improvements, and integrations.
o Maintain working knowledge of ecommerce platforms (Shopify, Shopify Plus, BigCommerce, Magento, WooCommerce, Salesforce Commerce Cloud, etc.).
o Understand HTML, CSS, JavaScript, APIs, tracking pixels, data feeds, apps, plugins, ERP, OMS, CRM, email/SMS, loyalty, review, search, subscription, and customer service integrations.
o Communicate effectively with developers and vendors, evaluate technical recommendations, and ensure solutions support business objectives.
· AI & Workflow Improvement
o Explore practical uses of AI and LLM tools to improve productivity, documentation, research, QA, planning, reporting, troubleshooting, and process development.
o Identify opportunities to reduce repetitive work and improve communication and efficiency.
o Understand AI limitations and apply sound judgment when using AI-generated outputs.
o Maintain curiosity and willingness to experiment with emerging AI tools and workflows.
· Analytics, Tracking & Reporting
o Monitor conversion rate, traffic, revenue, checkout performance, customer behavior, and campaign effectiveness.
o Use tools such as GA4, Shopify Analytics, Looker Studio, Search Console, Hotjar, and Microsoft Clarity.
o Ensure tracking, pixels, UTMs, and conversion events function properly.
o Identify data gaps and coordinate technical fixes.
o Prepare business-focused performance reporting and recommendations.
· Digital Marketing Support
o Support marketing teams by ensuring landing pages, tracking, forms, checkout flows, and campaign assets are functioning correctly before launch.
o Understand how website performance impacts marketing effectiveness.
o Assist with campaign execution from a website, UX, and technical perspective.
o Marketing expertise is helpful but not required.
· Vendor, Agency & Developer Management
o Manage relationships with agencies, developers, SaaS providers, platform support teams, and vendors.
o Review scopes, timelines, deliverables, budgets, and launch requirements.
o Hold vendors accountable for quality, documentation, QA, and communication.
o Escalate issues when expectations are not met.
o Translate business needs into clear vendor requirements.
· Ecommerce Operations & Troubleshooting
o Support resolution of issues related to checkout, payments, shipping, taxes, customer accounts, integrations, tracking, and website functionality.
o Coordinate with operations, finance, customer service, marketing, and technical teams during incidents.
o Maintain documentation, troubleshooting guides, QA procedures, and platform settings.
o Respond quickly to customer-facing issues affecting sales or user experience.
Required Qualifications:
Benefits & Perks
At Sunco, we pride ourselves on offering a comprehensive benefits package designed to support the well-being and professional growth of our team members, our offering include:
Job Type: Full-time , Exempt
Compensation: $120,000 - $140,000 Annually
DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job. While this is intended to accurately reflect the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Sunco Lighting Inc. provides equal employment opportunities to all employees and applicants for employment and complies with Ban the Box laws, which prohibit us from inquiring about an applicant's criminal history until after a conditional job offer has been made. We also prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Sunco values privacy as a top priority. To understand more about the data we collect and process as part of our application, please view our Sunco Privacy Notice
Our mission: To offer busy professionals superior service, fast shipping, and the best selection and prices in lighting.
Sunco is dedicated to illuminating the future by providing innovative lighting and electrical solutions through our streamlined e-commerce platform. We strive to empower both consumers and professionals, including electricians and contractors, with access to a wide range of high-quality products at the lowest possible prices. By cutting through the complexities of traditional supply chains, we bring operational excellence to the forefront of our industry. Our core values of affordability, quality, and unmatched service drive us to be the preferred online destination for lighting and electrical supplies. At Sunco, we are committed to leading the way in transforming the marketplace, ensuring that every customer experience shines brighter.
Offices: 27811 Hancock Pkwy, Valencia, California 91355, US
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