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Full-time
Posted 63d ago
Apply by Jun 11
~40 hrs/week
Responsibilities
The role focuses on building repeatable operational practices and performance dashboards to enable team managers to succeed. It involves coordinating continuous improvement initiatives and aligning workforce capacity with delivery outcomes.
Requirements
Candidates need experience in operations, service delivery, or process improvement environments. Strong data proficiency, coaching skills, and professional English communication are required.
Full job description
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
In this role, you will help build strong, repeatable operational practices that enable teams to perform at their best. You will partner closely with team managers, senior leaders alongside the Process Excellence team to turn insight into action and action into balanced results.
On a typical day, you will:
Build and embed clear operating rhythms for team managers, including performance reviews, risk management and handling critical issues
Support consistent service delivery through the use of SLAs, controls and governance frameworks
Build and standardize performance dashboards that translate data into clear, actionable insights
Identify trends, risks and opportunities across productivity, quality, capacity and colleague engagement
Enable continuous improvement initiatives, coordinating with management and the Process Excellence unit to simplify work and remove inefficiencies
Help ensure improvements are sustained through documentation, controls and capability transfer
Mentor and support team managers in operational guidelines, problem-solving and data-driven decision-making
Act as a second‑line perspective, reinforcing consistency and operational maturity across teams
Share clear performance insights with senior leadership, supporting informed decision‑making
Support alignment between demand, workforce capacity and delivery outcomes
How this opportunity is different
This role focuses on how operations are run, not just what is delivered. Rather than managing day‑to‑day execution directly, you will shape the environment that helps managers succeed — with clearer standards, better insights and stronger confidence in decision‑making.
You will collaborate closely with operational leaders, team managers and members of the Process Excellence group, while having visibility and impact at senior leadership level. Your work will help reduce volatility, build consistency and strengthen long‑term operational capability across teams.
Skills and experience that will lead to success
Experience in operations, service delivery, operational excellence, process improvement or performance management environments
Very good English skills, enabling effective communication with international collaborators and senior leaders
Confidence working with data, dashboards and insights to influence decisions and outcomes
Strong collaboration and coaching skills, with the ability to challenge constructively
A continuous improvement approach, with experience embedding balanced change
We exist to shape decisions for the better — to protect and enrich the lives of people around the world. Through actionable analytic insight, globally integrated Risk Capital and Human Capital expertise, and locally relevant solutions, our colleagues provide clients in over 120 countries with the clarity and confidence to make better risk and people decisions that help protect and grow their businesses.
Offices: 122 Leadenhall Street, London, EC3V 4AN, GB · 200 East Randolph St., Chicago, IL 60601, US · 201 Kent St, Sydney, NSW 2000, AU · 1650 Market St, Philadelphia, PA 19103, US · Noida, UP 201303, IN
professional servicesaviationenergyenvironmentalpowerrisk managementinsuranceactuarial & analyticsbrokeragecrisis management
How many Data & Analytics jobs are open in Krakow, Poland right now?
There are currently 680 open data & analytics positions in Krakow, Poland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Krakow, Poland?
Companies currently hiring include Capgemini, State Street, GFT Technologies, Genpact, Akamai Technologies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Krakow, Poland?
Yes — 517 of the 680 open data & analytics positions offer remote or hybrid work (96 remote, 421 hybrid).
How do I apply for Data & Analytics jobs in Krakow, Poland?
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