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Responsible for the daily operation and maintenance of IT infrastructure, applications, and networks to ensure services meet business SLAs. This includes deploying complex systems, performing database tuning, and implementing automation to minimize human error.
Requires a university degree in IT or electronics and telecommunications with at least 5 years of experience in IT operations, preferably within the banking sector. Candidates should possess international system certifications and expertise in L2/L3 support.
The Senior Officer, IT Operations is responsible for daily operating IT infrastructure/applications/services, ensuring all services meet SLAs committed to business; deploying and integrating infrastructure systems from small to large, from simple to complex to meet all the needs of the bank's IT infrastructure service provision.
Main work:
- Perform operational tasks: Monitor, troubleshoot problems & Ensure Application/system platforms, Database and Networks are well run, well maintained, optimized for costs & performance, and having established process/procedure to start/restart/recover the services quickly.
- Deeply understand how the application platform operates to carry out meaningful and impactful maintenance activities
- Provide expert L2 support of all Applications/systems and networks to other teams and customers to quickly resolve customers or systems issues within the defined SLAs, and continuously try to reduce the number of support request.
- Provide L2/3 supports of all databases: Perform database tuning/hygiene to optimize performance and cost based on metrics and facts. Proactively fix long running queries.
- Collaborate with Business Owner and Service Owner to forecast and plan for annual budget and be the good custodian of the resources and budget
- Deep understanding of IT infrastructure/application/service monitoring metrics and prioritized alerts
- Coordinate with other sub-functions in the IT Infrastructure Service to run the operation of the systems/Applications/Networks, as a basis for the efficient and stable operation of services.
- Execute operation activities following guildlines, procedure, process, and framework.
- Standardize, build, and perform overall IT operation solutions for IT infrastructure, applications and services.
- Coordinate with relevant units to timely recover services/systems, investigate the root cause, propose resolution, and implement the solution.
- Provide L1, L2 support for IT infrastructure services within the defined SLAs, and continuously try to reduce the number of support request.
- Continuously find any opportunity to apply automation on IT operation, minimizing human mistakes to the fullest.
- Provide support for preparation of change requests on Production environment, including On Prem and Cloud.
- Deploy and integrate infrastructure systems from small to large, from simple to complex to meet all the needs of the bank's IT infrastructure service provision.
- Report periodically to the Operation Director.
Risk management and compliance:
- Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
- Ensure that team members fulfill their commitments on service quality and comply with the Bank's regulations and policies.
Maintain a stable operation system:
- Daily check on operation outcome and resolve any abnormalities.
- Oversee the maintenance tasks for IT systems (archive, back-up, restore, etc.).
- Proactively propose solutions (scale out, scale up, etc.) to serve the business plan and the system growth.
- Proactively provide statistics on infrastructure resource, transactions, users growth, etc.
- Take over the systems from the Bank's strategic projects to put into operation as defined framework.
- Execute DRP following the defined plan.
- Perform OAT
- Run end-of-day of operation system (T24, Card, Kondor, DWH, etc. if any).
'Qualifications
- Graduated from university majoring in IT or electronics and telecommunications.
Work Experience
- At least 5 years of experience in IT Infrastructure/Application/Service operation & monitoring or in large organizations, especially banks.
Other requirements
- International Certificate of System.
VƯỢT TRỘI HƠN MỖI NGÀY - BE GREATER
🌟𝗔𝗯𝗼𝘂𝘁 𝗧𝗲𝗰𝗵𝗰𝗼𝗺𝗯𝗮𝗻𝗸 𝗩𝗶𝘀𝗶𝗼𝗻: Change banking, change lives. Uplifting everyone to reach their full potential. 𝗠𝗶𝘀𝘀𝗶𝗼𝗻: Lead the digital transformation of the financial industry, enabling individuals, businesses, and corporations to progress and thrive sustainably. 𝗕𝗿𝗮𝗻𝗱 𝗣𝗿𝗼𝗺𝗶𝘀𝗲: Be Greater. 🎯 𝗢𝘂𝗿 𝟱 𝗬𝗲𝗮𝗿 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝘆 With a visionary five-year strategy, we're poised to elevate banking experiences while cementing as industry pioneers with talents around the world. 3 main pillars: 𝗗𝗜𝗚𝗜𝗧𝗔𝗟: Enablement & Empowerment, e.g., tools, dashboards, easy processes. 𝗗𝗔𝗧𝗔: Experience @ Scale, e.g., simple and intuitive banking-less clicks, personalized recommendation based on transaction history. 𝗧𝗔𝗟𝗘𝗡𝗧: Experience @ Scale, e.g., help frontline know customers & offer personalized recommendation. 🥇 𝗧𝗵𝗲 𝗕𝗮𝗻𝗸 𝗪𝗶𝘁𝗵 𝗠𝘂𝗹𝘁𝗶𝗽𝗹𝗲 𝗣𝗿𝗲𝘀𝘁𝗶𝗴𝗶𝗼𝘂𝘀 𝗔𝘄𝗮𝗿𝗱𝘀 Step into a world of banking excellence. Our institution stands tall among the industry's elite, adorned with a myriad of prestigious awards. From global recognition for innovation to accolades for exceptional customer service, each accolade signifies our unwavering commitment to excellence. These honors showcase our dedication to setting the benchmark in banking, ensuring every client receives unparalleled service and expertise. 👉 𝗝𝗼𝗶𝗻 𝗼𝘂𝗿 𝗧𝗮𝗹𝗲𝗻𝘁 𝗡𝗲𝘁𝘄𝗼𝗿𝗸 𝘁𝗼 𝗿𝗲𝗰𝗲𝗶𝘃𝗲 𝗼𝘂𝗿 𝗹𝗮𝘁𝗲𝘀𝘁 𝗷𝗼𝗯 𝘂𝗽𝗱𝗮𝘁𝗲𝘀 𝗮𝘁: - Website: http://techcombankjobs.com/en - Fanpage: @Techcombank Careers - Email: [email protected]
Offices: 6 Quang Trung Street, Hoan Kiem District, Ha Noi, VN · 119 Tran Duy Hung Street, Cau Giay District, Hanoi City, VN · 23 Le Duan, Ben Nghe Ward, District 1, Ho Chi Minh City, VN
There are currently 189 open data & analytics positions in Hà Nội, Vietnam listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include VINFAST, Techcombank (TCB), Aloha Consulting Group, NVIDIA, Monitor Deloitte, among others. Browse the listings above to see every active employer.
Yes — 31 of the 189 open data & analytics positions offer remote or hybrid work (4 remote, 27 hybrid).
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