Description About TruDataRx TruDataRx, Inc. uses objective clinical data to help clients improve the clinical efficacy and reduce the costs of pharmacy benefits for its members. We are independent from all players in the…
Skills: Operations Management, Call Center Management, Pharmacy Operations, CRM Administration, Team Leadership
Job Summary Community Health Systems is hiring a Senior Cerner Application Analyst Oncology to join our EHR Team. This role will help implement, manage, and modernize the Cerner Oncology Applications. As a Senior Analyst…
Skills: Cerner, Oncology, EHR, System design, Workflow analysis
You Matter • Make a difference every day in the lives of the underserved• Join a mission driven organization with a people first culture• Excellent career growth opportunities Join us and find a career that supports:• Ca…
Skills: Data engineering, Data warehousing, Technical leadership, Project management, Microsoft Azure
Join the Mitsubishi Motors North America (MMNA) Team! At Mitsubishi Motors NA, we are driving innovation, quality, and excellence in the automotive industry. Our commitment to delivering cutting-edge vehicles goes hand i…
Skills: Media planning, Media strategy, Agency management, Budget management, Performance marketing
Job Summary The Supervisor of Clinical Informatics is a frontline people leader responsible for the day-to-day coordination and execution of clinical informatics work. This role supervises Clinical Informaticists support…
WHO WE ARE EnableComp earned its reputation in the toughest corners of the revenue cycle by solving the complex claims no one else could. We developed Complex Revenue Intelligence™ (CRI), a smarter approach to predict an…
Job Description: Content and Data Systems Coordinator Franklin, TN On-site The Content and Data Systems Coordinator is a key part of the transformational journey to data driven brand building with the aim to transform th…
Skills: Digital Asset Management, PIM Administration, Metadata Governance, Taxonomy Management, Rights Management
Job Description: The Shopper Activation Manager will lead and own onsite and offsite media strategy and execution within their respective Retailer’s Media Network to support sales objectives and financial targets. This i…
Skills: Retail media strategy, Media planning, Search campaign management, Display media, Data analysis
WHO WE ARE EnableComp earned its reputation in the toughest corners of the revenue cycle by solving the complex claims no one else could. We developed Complex Revenue Intelligence™ (CRI), a smarter approach to predict an…
Job Summary CHSPSC, LLC seeks an IT Clinical Application Services Management (CASM) Sr. Application analyst to assist in the facilitation of application services management processes pertaining to analyzing value, evalua…
POSITION SUMMARY The BI Developer is responsible for building, maintaining, and enhancing enterprise reporting and analytics solutions, with a primary focus on Microsoft Power BI and Microsoft Fabric. This role combines …
Skills: Power BI, DAX, Microsoft Fabric, SQL, Data Modeling
Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent…
Skills: Digital marketing strategy, Website governance, SEO, SEM, Marketing automation
Location(s): Franklin, TN Job Schedule: Full-time Education Requirement: Bachelor’s Degree Sponsorship: No Come Drive Innovation with Us. We are currently looking for a Senior Analyst, Aftersales BI to join our team in F…
Skills: SQL, Python, Informatica Prep, Snowflake, Power BI
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Agile, SAFe, Data interpretation, Data analysis, SQL
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve f…
Skills: DRG validation, Medical coding, ICD-10-CM, ICD-10-PCS, Inpatient coding
Manager, Shopper & Solutions Insights, Club & Grocery
Franklin, Tennessee, United States · On-site
Senior
Job Description: The Manager, Shopper & Solutions Insights, Club & Grocery leads shopper insights and analytics for club, grocery, and mass channels, with a focus on shopper card data and omnichannel behavior. Supports d…
Job Summary The Sr. Clinical Informatics position provides expertise in the design, implementation, and optimization of clinical information systems across multiple domains. This role collaborates with clinical and IT te…
Skills: Clinical Workflow Design, Gap Analysis, System Validation, Testing Strategies, Change Management
Job Title: Sr. Manager, Customer Hierarchy & Operations Location: Franklin, TN (On-Site) Department: Membership Operations Reports To: Sr. Director, Membership Operations Candidates must be legally authorized to work in …
Skills: Operations Management, Data Management, Team Leadership, Salesforce, Master Data Management
Job DetailsJob Location: Franklin TN - Franklin, TN 37067Position Type: Full TimeSalary Range: $65,978.43 - $98,967.67 SalaryJoin a Team That Is Building What Comes Next Titan International is looking for a Transformatio…
Skills: AI adoption, Strategic planning, Data analysis, Project management, Process mapping
Job DetailsJob Location: Franklin TN - Franklin, TN 37067Position Type: Full TimeSalary Range: $65,978.43 - $98,967.67 SalaryJoin a Team That Is Building What Comes Next Titan International is looking for a Transformatio…
Skills: AI adoption, Strategic planning, Data analysis, Project management, Process mapping
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Posted 15h ago
~40 hrs/week
Responsibilities
The Operations Manager leads the Pharmacy Support Specialist team, overseeing daily call center operations, prior authorization workflows, and service delivery. This role also serves as the business owner for the CRM platform, driving process improvements and data-driven performance management.
Requirements
Candidates must have a bachelor's degree and at least 5 years of experience in customer service or call center operations, including 3 years in a leadership role. Proficiency in CRM platforms and strong analytical skills are required, with preference given to those with pharmacy benefit management experience.
Full job description
Description
About TruDataRx
TruDataRx, Inc. uses objective clinical data to help clients improve the clinical efficacy and reduce the costs of pharmacy benefits for its members. We are independent from all players in the pharmaceutical manufacturing and distribution industries, enabling us to best serve our clients. We value the following characteristics in our team members:
Outward Mindset – foundation of our culture, which influences the right behaviors, that leads to results
Entrepreneurial – the ability to get things done with resources you don’t control
Humility – deep comfort in knowing when you don’t know and asking questions
Collaboration – we always give benefit of doubt that each person has something to contribute
Position Summary
The Operations Manager is responsible for leading the day-to-day operations of the Pharmacy Support Specialist (PSS) team, ensuring exceptional service delivery, operational efficiency, and consistent execution of pharmacy call center and prior authorization workflows. This role provides leadership to front-line supervisors and operational support resources while driving continuous improvement through process optimization, technology, and data-driven decision making.
As the operational leader for the PSS organization, the Operations Manager is accountable for workforce performance, service levels, quality outcomes, productivity, and employee development. In addition to managing daily operations, this individual will serve as the business owner for the team's CRM platform, partnering with internal stakeholders to enhance workflows, automate processes, and improve the overall customer and employee experience.
This position is ideal for a proven call center operations leader who is passionate about building high-performing teams, leveraging technology to scale operations, turning raw data into actionable insights, and creating an exceptional service experience.
Essential Functions
Operational Leadership
Lead the daily operations of the Pharmacy Support Specialist organization, ensuring efficient and effective handling of inbound and outbound member and provider interactions.
Build and manage a team of Supervisors responsible for front-line Pharmacy Support Specialists.
Provide leadership and direction to dedicated Training and Quality Assurance resources to ensure consistent onboarding, coaching, and performance standards.
Ensure adequate staffing, workload balancing, and operational coverage to consistently meet service level expectations.
Monitor daily operational performance and proactively resolve issues impacting productivity, customer experience, or quality.
Foster a culture of accountability, collaboration, continuous improvement, and employee engagement.
Team Development
Coach and develop Supervisors to build strong leadership capabilities.
Establish clear performance expectations and conduct regular performance reviews.
Partner with Training and QA resources to identify skill gaps and implement targeted development programs.
Promote a culture focused on quality, customer service, and operational excellence.
CRM Ownership and Process Improvement
Serve as the operational business owner for the CRM platform supporting Pharmacy Operations.
Partner with Technology, Product, and Business stakeholders to prioritize CRM enhancements and new functionality.
Identify opportunities to streamline workflows, eliminate manual processes, and improve operational efficiency through automation.
Lead continuous improvement initiatives that enhance both employee productivity and customer experience.
Evaluate operational processes and recommend scalable solutions that support organizational growth.
Support CRM implementation projects, testing, user acceptance, and change management activities.
Performance Management and Reporting
Develop, monitor, and analyze operational metrics, including:
Service levels
Average handle time
Productivity
Quality scores
Case accuracy
Customer experience metrics
Backlog management
Produce regular operational reports and dashboards for senior leadership.
Analyze trends and identify root causes impacting operational performance.
Develop action plans to improve efficiency, quality, and service outcomes.
Cross-Functional Collaboration
Partner closely with Pharmacy Operations leadership, Clinical teams, Technology, Client Services, and other operational partners.
Participate in strategic initiatives focused on operational scalability and service excellence.
Communicate operational performance, risks, and improvement opportunities to leadership.
Other duties as required.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Requirements
Requirements
Bachelor's degree or equivalent combination of education and experience.
5+ years of experience leading customer service or call center operations.
3+ years of experience managing leaders (Supervisors or Team Leads).
Demonstrated experience leading high-volume operational teams with measurable service level objectives.
Experience implementing, administering, or optimizing CRM platforms (such as Salesforce, HubSpot, Microsoft Dynamics, or similar).
Strong analytical skills with experience developing and managing operational metrics and reporting.
Proven success driving process improvement and operational efficiency initiatives.
Experience leading change management and technology adoption efforts.
Excellent leadership, communication, coaching, and organizational skills.
Strong problem-solving and decision-making abilities.
Preferred
Experience in pharmacy benefit management (PBM), pharmacy operations, healthcare operations, or utilization management.
Hands-on experience with modern PBM workflow engines, electronic prior authorization (ePA) routing systems, and cloud-based telephony networks.
Familiarity with medical benefit management or healthcare payer operations.
Experience working in regulated healthcare environments.
Company Standard Requirements:
Ability to work well with others in a collaborative environment
Ability to get things done with resources you don’t control
Willingness to admit you don’t know and ask for help
Exhibit constant curiosity and a drive to problem solve
Exhibit desire to learn and grow on a continuous basis
TruDataRx partners with self-insured employers to drive evidence-based savings on pharmacy spend.
Industry
Hospitals and Health Care
Company size
51-200 employees
Founded
2017
Headquarters
Hanover, NH
LinkedIn followers
1,350
Total funding
$275K
TruDataRx is a data analytics company that uses comparative effectiveness research to drive savings in pharmacy plans for self-insured employers and plan sponsors. Our team of doctors, pharmacists, and statisticians have developed proprietary algorithms based on the most established and cutting-edge comparative effectiveness research. We analyze the pharmacy spend of each client and create a strategy with concrete steps to realize meaningful savings, immediately. We are an independent party with the goal of keeping members healthy at the highest value, and freeing dollars to flow to the bottom line.
Offices: Hanover, NH 03755, US
employee benefitspharmacyconsultingmedication guidancemedical pharmacyhealthcare deliverypharmacy benefitsand comparative effectivenessHospitalHealth Care
How much do Data & Analytics jobs in Franklin, TN pay?
Based on 10 listings with disclosed salaries, most data & analytics jobs in Franklin, TN pay between $60k–$129k per year. Individual offers vary with seniority, company size, and specialization.
How many Data & Analytics jobs are open in Franklin, TN right now?
There are currently 94 open data & analytics positions in Franklin, TN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Franklin, TN?
Companies currently hiring include Community Health Systems, Mars, Nissan Motor Corporation, CKE Restaurants, Inc., EnableComp, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Franklin, TN?
Yes — 55 of the 94 open data & analytics positions offer remote or hybrid work (24 remote, 31 hybrid).
How do I apply for Data & Analytics jobs in Franklin, TN?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.