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Full-time
bachelor degree
Posted 48d ago
~40 hrs/week
Remote in Ciudad de México, Mexico
Spanish
Responsibilities
Manage the complete order cycle from entry in SAP to final delivery while ensuring timely customer communication. Analyze service indicators and KPIs to identify operational risks and implement continuous improvement actions.
Requirements
Requires a bachelor's degree in Administration, Engineering, Logistics, or a related field with 1-3 years of experience in customer service or supply chain. Proficiency in ERP systems (preferably SAP) and basic to intermediate English are required.
Full job description
CÓDIGO: CLASIFICACIÓN: LATAM Customer Service REPORTA A: Customer Service Manager TIPO DE EMPLEO: Full Time - Remote
OBJETIVO Como Customer Service Analyst te encargarás de asegurar una gestión eficiente del ciclo completo de pedidos, garantizando una atención oportuna al cliente, el seguimiento adecuado de órdenes y la mejora continua del servicio mediante el análisis de indicadores y la identificación de oportunidades de optimización.
ACTIVIDADES PRINCIPALES Gestión del Ciclo de Pedido Ingresar órdenes de compra en el sistema (SAP u otros). Dar seguimiento desde la recepción de la orden hasta su entrega final. Monitorear el estatus de los pedidos y asegurar su cumplimiento en tiempo y forma. Informar a los clientes sobre avances, cambios, retrasos o imprevistos. Atención y Comunicación con Clientes Atender solicitudes de clientes Brindar soluciones oportunas y mantener una comunicación clara, profesional y empática. Gestionar solicitudes relacionadas con pedidos, entregas, documentación y postventa. Coordinación Entre Equipos Coordinar con áreas internas como Comercial, Logística y Almacén para seguimiento de órdenes y resolución de incidencias. Asegurar la correcta ejecución de procesos internos relacionados con el ciclo de pedido. Dar seguimiento proactivo a pendientes interdepartamentales. Análisis y Mejora del Servicio Recopilar y analizar indicadores de servicio al cliente (ej. incidentes, tiempos de ciclo, etc.). Identificar tendencias, desviaciones y posibles riesgos en la operación. Generar reportes y dar seguimiento a los KPIs con las áreas involucradas para analizar causas raíz. Proponer e implementar acciones de mejora continua. Escalar problemas críticos cuando sea necesario.
EXPERIENCIA 1–3 años en atención al cliente, order management, supply chain o áreas similares. Experiencia en gestión de pedidos y seguimiento a clientes. Manejo básico de sistemas ERP (preferentemente SAP). Deseable conocimiento en Power BI para análisis de datos. Inglés Básico-Intermedio
ESCOLARIDAD Licenciatura en Administración, Ingeniería, Logística, Negocios o afín.
COMPETENCIAS
CLAVE Orientación al cliente Análisis de datos y pensamiento crítico Organización y seguimiento Comunicación efectiva (oral y escrita) Trabajo en equipo Proactividad y sentido de urgencia Resolución de problemas
Related keywords
SAPPower BIERPOrder ManagementSupply ChainKPIsCustomer ServiceLogisticsData AnalysisRoot Cause AnalysisLATAMOrder Cycle
Appliances, Electrical, and Electronics Manufacturing
Company size
1,001-5,000 employees
Headquarters
Greenville, South Carolina
LinkedIn followers
37,161
At Current, we are Always On and working to improve lives with the industry’s most expansive portfolio of sustainable advanced lighting and intelligent controls that reliably meet our customers’ needs. Learn more about our HLI Brand Portfolio at CurrentLighting.com and our GLI Brand Portfolio at LED.com.
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How many Data & Analytics jobs are open in Ciudad de México, Mexico right now?
There are currently 1,474 open data & analytics positions in Ciudad de México, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Ciudad de México, Mexico?
Companies currently hiring include Banco Mercantil del Norte - Banorte, Amazon, BBVA, Mercado Libre, HSBC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Ciudad de México, Mexico?
Yes — 727 of the 1474 open data & analytics positions offer remote or hybrid work (164 remote, 563 hybrid).
How do I apply for Data & Analytics jobs in Ciudad de México, Mexico?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.